MISTR Reviews 

352
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the convenience and ease of access to services, particularly for at-home testing and medication delivery. The delivery service is frequently praised for its speed and reliability, often arriving on time or even early. Reviewers also highlight the helpfulness of the service in providing access to necessary medications and testing, making the process seamless and stress-free. However, some people were dissatisfied with communication issues and the overall customer service experience, describing it as unresponsive and unhelpful. A few other people also felt that the service could be unreliable, with delays in test results and medication shipments, leading to lapses in treatment. Additionally, some customers encountered difficulties with the product itself, such as issues with test kits or the inability to get specific medications.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some customers highly recommending it for prescription... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with some praising quick responses,... See more

Product

Consumers find the product experience to be ambiguous, with many expressing satisfaction, while others report... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers appreciating the ease and... See more

User experience

People report ambiguous experiences with user experience, with many finding the process easy, convenient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mistr is offering a great service for free but there are communication issues. I had a bad kidney test result and they informed me in an email that went to my spam folder, and they proceeded to send a... See more

Rated 4 out of 5 stars

The experience ended up giving me whatever I expected. The only thing that kept the review from being 5 stars is that the initial web meeting with the doctor was missed and had to be rescheduled.

Company replied

Rated 4 out of 5 stars

I love the convenience of Mistr and the shipping doesn’t take long at all! Much faster than Amazon Prime! I do wish the annual check in with the doctor was a little more personable but I guess when... See more

Company replied

Rated 5 out of 5 stars

I've been with Mistr since 2021. I've been with Mistr for four years now, and I have no complaints. They've been attentive, punctual, and have resolved any issue with the pharmacy immediately. So, I'd... See more


Company details

Written by the company

MISTR is a telemedicine platform offering easy, discreet online access to pre-exposure prophylaxis (PrEP) and long- term HIV care in all 50 states, D.C. and Puerto Rico. Gay owned and operated, MISTR has brought together a network of the best doctors, pharmacists, and problem solvers to make PrEP and HIV care available to all who need it – 100% free. No doctor’s office, no paperwork and free delivery.


Contact info

3.7

Average

TrustScore 3.5 out of 5

352 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically takes over 1 month to reply

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3.7

All reviews

(352)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Convenient

Convenient, timely, reliable, efficient, and accurate. I like that my complicated health questions could be answered. Thank you.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

An amazing service that delivers vital…

An amazing service that delivers vital healthcare right to your door. You perform initial and periodic medical testing right at home. Meds delivered to your door. Insurance handles efficiently. And best of all it’s all for free with no out of pocket expense

1 February 2025
Unprompted review
Rated 5 out of 5 stars

The best

I have no problem whatsoever. My prep and doxycycline is on time. when i have issues they resolve right away. And its been years now i have no problem. Thank you for taking care of me.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

The best around

Great company and great communication I have had the smoothest time since finding this company. The self home test kits are easy to use and the prescriptions are timely and the customer service has been wonderful. Definitely the best around

27 January 2025
Unprompted review
Rated 1 out of 5 stars

Like everyone else is saying the first…

Like everyone else is saying the first prescription is great and easy to get but after that nothing but poor communication, taking months to send scripts and they have a claim out with my insurance company blocking me from getting it from anyone else smh

4 December 2024
Unprompted review
Rated 1 out of 5 stars

Dr. Patrick Kenney is the most irresponsible doctor

Poor communication.
Dr. Patrick Kenney is the most irresponsible doctor I have ever met in my entire life. The quickest he replies to your messages is in two months. You can never expect to get a timely response. They forgot to prescribe medication, leaving you without it. The customer service is just as bad—no one responds, the phone number is unavailable, and the online chat is also inaccessible.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

MISTR is a great program

MISTR is a great program. They keep track of my meds and when they are ready for refills. They are more efficient than my regular doctor. They make sure my monitoring is up to date as well

14 January 2025
Unprompted review
Rated 5 out of 5 stars

A great service for an affordable price!

I am very grateful to Mistr for their dedication to providing excellent service to all of their patients. I always get my prescription refills on time, and the doctor I speak with is always kind, courteous and non-judgemental. This is an all-around great service and I'm very satisfied with every aspect of it.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

poor service

Excellent service, drastically needed for healthcare in this country, which is sadly lacking, I rely on them, and I hope they are able to continue in the future in a greater capacity even. They are very reliable and follow up is excellent.

update: Dec 2025 - customer service is failing. wont accept my insurance which changed , didnt try to work with my new one which forced me to change services to another co. which did and was immediately sucessful! their system is increasingly unstable, and their testing does not meet the standard of care recommended by many professional orgs. they let me down !

7 January 2025
Unprompted review
Rated 5 out of 5 stars

They are great!

I highly recommend them. They have been getting me my meds for about a year now, and I have never had a problem. Thank you for all your help!

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, always get my meds on time , no hassle, quick service, friendly staff and knowledgeable. I highly recommend them to anyone looking for a on line medical group

3 January 2025
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company. They always make sure my meds are are to me before I have a chance to run out. The screening and process to get approved is simple and works great for me being as busy as I am always on the go.

28 December 2024
Unprompted review
Rated 4 out of 5 stars

Great service so far

Great service so far. Been just over a few months. Packages received quickly and discreetly. Kept informed about prescription delivery.

26 December 2024
Unprompted review

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