Heyingrid Reviews 176

TrustScore 3.5 out of 5

3.5

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Rated 2 out of 5 stars

It is a nice smell but it is very faint and sadly it doesn't last at all. I learnt the hard way that "We apply a 30 days money back policy on all purchases. So you can always feel safe while shopping... See more

Rated 5 out of 5 stars

The product is amazing especially the packing! Unboxing it was like unboxing an expensive jewelry. The perfume is what I really like, it has the mild sense of flowers mixed with fruit. It is a sustain... See more

Rated 3 out of 5 stars

I ordered stick perfume (Whisper) and received the box, so instead of having easy application I have to stick my finger to the box and then wash hands every time. It’s quite arrogant when seller d... See more

Rated 5 out of 5 stars

Had a small issue with one of the deliveries, the support was very kind, quick, and just overall great. It was fixed seamlessly and quickly, leaving me feeling very satisfied. You know they are d... See more


Contact info

3.5

Average

TrustScore 3.5 out of 5

176 reviews

5-star
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1-star

Replied to 39% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Good quality and customer service

I ordered the sample kit first and then used the discount code to buy Aesthetic. I think it's important to try the 5 scents before choosing which one suits you best. The package and quality of the perfumes is great. Customer service was fast and good when the second package took a bit longer to arrive. I wish there was a tracking option, hence the 4 stars.

16 May 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

First I ordered their sample kit and it arrived in approximately 1 week. The perfumes smell amazing.
After testing out all the scents from the sample kit, I ordered the Whisper (I used the code from the kit for a discount).
There were some problems with the shipping, but their customer service was very helpful and after a few weeks they sent another perfume, which I received pretty fast.
It would be nice if they had an express shipping option (or a tracking option) for international orders, but I definitely recommend them.

4 May 2023
Unprompted review
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Reply from Heyingrid

Thank you <3

Rated 5 out of 5 stars

Great products!

The perfumes smell amazing and are easy to apply. In addition, the costumer service is great and really helpful.

23 February 2023
Unprompted review
Heyingrid logo

Reply from Heyingrid

Ill let the support know you said that! :)

Rated 5 out of 5 stars

Lovely smell

They smell so nice! I am delighted with the concept of perfume. I chose Whisper, and it has garnered me several compliments. I will definitely purchase another one soon. :)

19 February 2023
Unprompted review
Heyingrid logo

Reply from Heyingrid

Thank you Carola!

Rated 1 out of 5 stars

Scam! Never got my package!

Brought the sample kit with the 5 scents with express shipping (1-2 days). They withdrew the money when I received a tracking number, the issue is that the tracking number does not exist and after 9 business days still no sight of my package.

I have been in contact with them, they are not consistent in their claims about when my package was shipped. Also they say some weird things like the tracking number does not matter, and that I can controle when my package was shipped. On the positive side they offered to refund the expenses of the express shipping, if I dropped my PayPal case.

Long story short, don’t by from them. The great deal with get the money payed from the kit as discount when you order a real perfume, expires before you receive your package, if you even do.

I got all my money refunded from PayPal.

24 January 2023
Unprompted review
Heyingrid logo

Reply from Heyingrid

Sorry to hear that you had problem with your order! Glad to hear it got solved though. Hope we see you again soon!

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