Heyingrid Reviews 176

TrustScore 3.5 out of 5

3.5

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Rated 2 out of 5 stars

It is a nice smell but it is very faint and sadly it doesn't last at all. I learnt the hard way that "We apply a 30 days money back policy on all purchases. So you can always feel safe while shopping... See more

Rated 5 out of 5 stars

The product is amazing especially the packing! Unboxing it was like unboxing an expensive jewelry. The perfume is what I really like, it has the mild sense of flowers mixed with fruit. It is a sustain... See more

Rated 3 out of 5 stars

I ordered stick perfume (Whisper) and received the box, so instead of having easy application I have to stick my finger to the box and then wash hands every time. It’s quite arrogant when seller d... See more

Rated 5 out of 5 stars

Had a small issue with one of the deliveries, the support was very kind, quick, and just overall great. It was fixed seamlessly and quickly, leaving me feeling very satisfied. You know they are d... See more


Contact info

3.5

Average

TrustScore 3.5 out of 5

176 reviews

5-star
4-star
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2-star
1-star

Replied to 39% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Perfect for perfume consumers with allergic family members

I love the different fragrances to each occation and are not too dominant. I also love that they are applied like a cream, so when you have family members that are allergic to perfumes, they can be in the room with you, when you apply it. And a great thank you to Ingrid support for answering quickly and being so nice all the time. I will return.🤩🤗

5 December 2024
Unprompted review
Rated 5 out of 5 stars

I bought the sample kit

I bought the sample kit, and then Fierce. It lasts long, both in the nice way the scent stays on the skin, and in the way the box lasts. Usually my skin "swallows" the perfume, so it's a good feeling to still have some scent in the evening ☺️
Thankyou Ingrid!

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Really good!

Friendly and helpful customer service and amazing perfume! Breeze is a really great scent, easy to apply and lasts very long!

22 November 2024
Unprompted review
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Reply from Heyingrid

Hi Siva! Great to hear! Hope we see you soon again :)

Rated 1 out of 5 stars

Be careful

Should have checked here before I made the order. Nothing received, and nothing to track. Contacted them by email (no other way) and no reply. Lesson learned I guess.

1 November 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy from heyingrid.com

I ordered the sample kit on the 7th of October. On the 8th I received an email stating the package was on its way - but no tracking number or anything. The money were withdrawn from my bank, but now on the 30th still no sign of the package. I can't get in contact with customer service despite sending many emails to them.
Wouldn't recommend taking the risk of buying from them even if their perfumes are great (and no it is not an excuse that the perfumes are handmade, which I see the answer is to all of the other bad recommendations... if that's the case you inform you customers of this and don't say 1-3 days shipment and even send a "a shipment is on the way"-mail)

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, great service! Have tried both the stick and the regular packaging. The stick feels a bit more luxurious but very pleased with both. So far I like Whisper and Aesthetic best but it’s difficult to choose, got the try out samples first which helped a bit. No problem sending abroad. Highly recommend for their product and service.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing product and service

The solid perfumes are amazing!
I got a sample kit for my birthday, along with a gift code for the cost of the sample kit to use on which scent I loved the most, which I did.
But I received another scent than which I ordered, and I wrote to customer service, who were quick to answer, apologize and send the correct item to me, while I didn't have to bother returning the one I had already received.
A very good shopping experience, that I can highly recommend ♡

8 October 2024
Unprompted review
Rated 4 out of 5 stars

Ordered the sample kit

Ordered the sample kit. Which I had to wait long for, but received in the end. Love the fragrances en decided to order a stick, because I didn't get a rash, where normally I would with normal perfume. It has been more than a week, and I've heard nothing in the context of shipping. I've sent an email 3 days ago and haven't had a response yet. Hope they will get in contact.

Edit: They came in contact and a couple of days later i received the perfume. The communication could be a little better, but I love the product! The packaging also feel really rich. Love it!

6 October 2024
Unprompted review
Rated 5 out of 5 stars

Really nice solid perfume

Really nice solid perfume. I ordered the sample kit. The delivery was good and i liked the idea of being able to try out the different perfumes before committing to a big one. I love the urban aesthetic smell, so will definitely be ordering this one again.

2 October 2024
Unprompted review
Heyingrid logo

Reply from Heyingrid

Hey Alyssa! Thank you so much!

Rated 1 out of 5 stars

Not received a thing.

Unfortunately my package got lost, at first, at least thats what ive been told.
Then i was promised another package, and did not receive a confirmation about that. And than i was promised a third time to receive a package, but did not receive a single thing eather. Over all i have been emailing (because there is no other option for contact) for about three months and still die not receive a thing OR my refund.
I have been really patient, but after months even my patient is gone. I would not recommend this company at all

18 September 2024
Unprompted review
Rated 5 out of 5 stars

I love having a solid perfume

I love having a solid perfume. It's so much easier to deal with and to bring while traveling than a liquid one. I also love that with this solid one it is easier not to put too much perfume on, which is always a problem for me with the liquid spray bottles.

16 April 2024
Unprompted review
Rated 5 out of 5 stars

Great for travel

Great for travel! And of course a wonderful scent!

15 September 2024
Unprompted review
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Reply from Heyingrid

Tack så mycket Kajsa! Ja, visst är den smidig! <3

Rated 5 out of 5 stars

I am very satisfied with my purchase…

I am very satisfied with my purchase and the product. I had a problem with my discount code but the customer service helped me solve this. Everything was smooth and easy. The product is of high quality too. Thank you

17 June 2024
Unprompted review
Heyingrid logo

Reply from Heyingrid

Hey Tania! Great to hear it got sorted out smooooothly! Thank you very much for your review!

Rated 5 out of 5 stars

Great scent

Easy to order, fast delivery and ofcourse great scents!

14 September 2024
Unprompted review
Heyingrid logo

Reply from Heyingrid

This review made us very happy! Thank you Kati!

Rated 4 out of 5 stars

Transport was longer than I thought

Transport was longer than I thought, but the product is wonderfull. I will definitly bye it again.

9 September 2024
Unprompted review
Heyingrid logo

Reply from Heyingrid

Shoot! We hope it will be delivered within the promised 1-3 days next time Jeanett! Thank you for your review! <3

Rated 5 out of 5 stars

Amazing

Really nice perfume, I am giving up the standard perfume. it was perfect for summer in France and It' super handy in a stick. I can take it anywhere with me. Love it

3 July 2024
Unprompted review
Heyingrid logo

Reply from Heyingrid

Thank you so much :)!

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