Hey Harper Reviews 

Received two items, a necklace and some earrings. The necklace is fine. The earrings are nice but on one of them the clasp does not close. I Email ‘customer service’ and receive what appears to be AI replies, the first sending me a link to a video on how to use a pair of pliers to adjust the earring. Quite odd I thought, considering the price of the item. I don’t really think I should be having to use pliers to rectify a problem. I did try the ‘method’ but the earring still does not close so I emailed back stating I’d like to return them still.
Another AI reply, with a discount code off another order, without addressing my problem.
I replied AGAIN stating although I was thankful for the code I simply want to return the faulty item.
Next AI response email comes through stating that unfortunately they can’t do that - since they’ve given me a discount code? (That I didn’t ask for).
Consumer rights dictate the retailer must accept a return for refund, with shipping costs paid for by said retailer.
I’m really frustrated, I simply want to return a faulty item for a refund.

I purchased two monogram bracelets, each representing one of my children. After only three weeks of normal wear, one of the bracelets broke. I contacted customer support, and they acknowledged that the bracelet I received was defective and should not have passed their quality checks.

However, instead of offering a replacement or a full refund for a defective product, they offered me an €18 discount voucher towards my next purchase. Considering the bracelet cost €35, this means I would have to spend more money just to replace an item that they admitted was faulty.

I find this completely unreasonable. If a company acknowledges that it sent a defective product, I would expect them to either replace it or issue a full refund - not offer a voucher worth half the purchase price that requires me to buy from them again. In all my years as a customer, I have never experienced a company admitting fault and then expecting the customer to make another purchase to resolve the issue.

What makes this even more disappointing is that the bracelets were bought as a set, with each one representing one of my children’s initials. I don’t want to wear just one bracelet, so the second one has become meaningless to me as well. In the end, €70 was wasted.

Based on both the product quality and the way this issue was handled, I cannot recommend Hey Harper. The customer service left me with the impression that retaining sales is a higher priority than standing behind the quality of their products.

Their customer support is on point. Love it!! I've been using their jewellery for a while now and I can confirm the quality is exactly what they sell!

Customer service was extraordinarily quick to respond, prompt in offering assistance, and provided a satisfactory solution. The order arrived within just two days. The jewellery box is of excellent quality and has a beautiful aesthetic appeal.

I never take this jewelry off. I wear my necklaces, earrings and bracelets in the shower, while exercising, and in the pool. I have only had one piece tarnish, I emailed customer service and they easily resolved the issue. I love this jewelry, I get a lot of compliments! Thanks for making me feel beautiful.

Really not impressed. £25 for a World Cup bracelet and the knot unraveled straight away and can’t keep it secured on my wrist without constantly tying a make do knot.
Ordered for holiday which is tomorrow. Positives is it looks cute but feel like I have been mugged for quality.
Tried to contact customer service but just got a chat bot. I would like my money back so please advise order - 256746

GREAT BRAND. I bought items around Christmas time and will be coming back due to their great quality, great pricing, and great customer service. This is a lovely jewelry company that has earned my loyalty.

I had a great experience shopping with Hey Harper!! I had to contact customer support about an issue I was experiencing placing my order. They were so helpful & easy to communicate with! They were able to solve my problem super quickly as well. I’m SO excited about my new beautifully crafted earrings.

Jack was so lovely and quick to respond- honestly the best customer service I have received from any brand. Definitely a return customer

Literally the best customer service I have ever experienced. Very quick response and solution provided. Thank you!

I have worn their necklace nonstop including shower, workouts and surfing for 3 years, and no signs of tear. Same with earrings

Som earrings are slightly fragile, but appropriate for the price

After writing what I felt was an honest review, then hearing from heyharpershop.com I would now like to say my opinion has changed and I will give them another chance in the future. Thank you for contacting me and offering an explanation.

I have bought the same huggies three times now (bella huggies for reference. Unfortunatel, the quality and build of those earrings isn't great. I would avoid buying any of their huggies as they are extremely fragile. I accidentally dropped them (all three pairs), not from a crazy height at all and all three times they wouldn't close anymore. Have not had this issue with any other brands I have purchased!

Really excellent customer service. For the second time, with no hussle at all I have experienced amazing response.
First I was given a voucher for some necklaces that faded a bit.
Second time my exchange package was late/didn't arrive and they sent me my exchange order anyway.

I received the DNA watch as a gift. While it looks good at first the quality did not last. The gold rubbed off and the company says they don’t honour the warranty for watches. The face also chipped many times with regular wear in the first year. It’s in unwearable condition after 1.5 years.

Love the all the products, gorgeous and great quality. Love the customer service as well, they are the nicest

I had an issue with a clasp on the boyfriend Huggies that I purchased at target and they gave me credit to get a new pair, or piece of choice. A necklace from my subscription box had broken and they’re sending a new one of those too. I had a positive experience with customer service and i’m glad I reached out about the issues I had. Very satisfied with the company as I like their products and they seem to care about their customers experiences.

The products are awsome. Just what I want. But I had some issues with the currier. At the end all good. If these jewels are resistent I will bye more.

Excellent products and cs experience