Hey Dude Shoes Reviews 

Buyer Beware!
Return and Exhange Process is Archaic

I would give them zero stars but I was required to give 1-5. After making a return I didn’t hear anything from them for 13 days. I finally gave up and used Live Chat where I was told my item was returned to the warehouse but after receipt it takes them 10 business days (not counting weekends) to “process”! I’ve never heard of such a thing.

Then to make matters worse I had to ask about my exchange and things went bad to worse. WhIle I had filled out an exchange form online I was told I had to contact them back after tomorrow (the 10 day business mark) to request an exchange. I asked why and was told they don’t process the exchanges without it. what?! what is the point in the form and how would I as a consumer know I had to do this! I asked all of these questions and was told I’m sorry. Anything else you need two more times.

At this point I asked to just refund my money. I was told again I can’t just ask for a refund. I have to recontact them tomorrow. Upon this insanity I told them I would not. I honestly feel this is their way of keeping the refund and hoping customers forget about it.

I’ve bought no less than 7 pairs of Hey Dudes for my boys. Never again.

I ordered shoes online from Hey Dude on July 4, 2023. In September I was told the shoes were delivered. They were not. I have been going back and forth ever since with their customer service department. I asked for the shoes or my money back. In October they said they would reship the shoes. It is now Nov 28th and I still do not have the shoes or my money back. What a scam. BTW: I confirmed this was the Hey Dude Shoes company, not a third party.

Precise size, comfortable and nice design. The shoes were a gift for my boyfriend and he is enchanted with them. This model is perfect for the winter here in Mallorca as they are warm for the wool. The front part is wide, so, your fingers will be happy there. Super recommended brand 💗

I ordered 2 pair of toddler shoes on 10/20, when I received my package on 10/27 it was a pair of mens shoes, and a toddler pair that was neither the style or size I ordered. So I called and in order for them to send me the correct shoes I needed to package up and send them the incorrect ones. So I did, they received them 11/2, it is now 11/9 and tomorrow will be 3 weeks since I originally placed the order. I called again today and they said they need another week to process what I sent them, 2 business days for processing, and 3-7 business days for shipping. So if they even send the correct order it will be 5 weeks since I originally placed the order before I receive them. This is terrible customer service. It's not my fault that someone packaging the orders packaged mine incorrectly, and it feels like I'm being punished for something that wasn't my fault. Any other company would send me out the correct package right away and not make me wait over a month to correct it heir mistake. I ordered these shoes for a trip that I don't know they will make it before I go, silly me thinking 6 weeks would be plenty of time to get shoes. If I had ordered the shoes through another company that sells them maybe they would have made it.

Absolutely terrible customer services , I'm trying to speak to somebody on email at the moment and it's completely hopeless , I don't think they speak English because they don't seem to answer or understand my questions , very frustrating experience close to giving up now. Nobody answers the telephone or returns calls from messages left either. I have bought quite a few pairs of the shoes but will stop now..

Customer service is terrible. Multiple times through different avenues (email, text, their website) tried to contact someone about replacement laces since by my own fault I ended up snapping them while taking the tag off (tried to rip instead of cut). Was totally willing to pay but never heard anything back. The lack of response was really disappointing especially as I was getting bombarded with “hey dude” and “we got you” text blasts. Also the shoes themselves are quite cheap.

Ordered a gift voucher in order to give it to a friend of mine as a birthday present. When my friend wanted to redeem it, it said that the code was not valif.
Having conteacted HeyDude, they claim they cannot find any order although I provededthe with my proof of payment, the voucher code itself, a transaction code and my email-adress. It seems to me as if the company plays dumb in order to keep the money as the customer service is not helpful at all.

Their customer service is not good at all.
I got the wrong side. I've emailed them 4 times and have received no reply. No answer to how to return them and get the correct size. That's $90.00... Not good!!

No goods received. its was a UK website and I think it was hacked as nothing about the order was sent and even the bank is having traouble finding out what is what. Beware this website. Update 27 September Bank have refunded me so def. A scam

Many years ago there products were good , well made and lasted years . Since then quality has fallen so bad and absolute junk . Shame really , I expect someone sold the company and made there millions

Customer Service was nice and cordial but was unable to contact anyone who could help. I could have sewn the shoes together myself without all the damn hassle. Hey dude is a crap company without any concern for the customers who buy their shoes. And fyi they only last three months if you are a worker bee.

Ordered a size 8 , they sent a size 9. I called and they said to send back. I did,wanted to exchange for a size 8. So sorry out of size 8. Can I get a different shoe? No, email says. We will refund money. They received them and sent a refund to my credit card. Shorted me. I call, they send more money. Still .44 short. I call again. Was told since I wanted to exchange the shoe it was now cheaper. Tax on that shoe was 1.44, I paid 1.88 tax. After much arguing about how the company is stealing from me, they agree to refund the .44. Never order from them again.

Misleading coupon offer. Coupon clearly states $20.00 off "NO Product Exclusions". Tried to order using coupon x3, each time coupon was rejected. I tried using the coupon on a sale item. Remember "No Product exclusion". Contacted customer support coupon cannot be used on Sale item. Tech asked if I could capture a screen shot and email it to her. Again not my job. I will not order any more Heydude products. Never had this problem with Skechers or Vans.

I have over the last 3 years purchased 11 pairs of hey dudes all really comfortable and long wearing. The last two pairs were just plain canvas . Where has the contrast lining gone. No lining at all. Gone up in price and down in quality. Will not be buying again.

We ordered OOFOS through a Hey Dude shoe app. Never have received them. We tracked the order from China to LA to Alaska. Delivery was made July 31st in Alaska. Problem is we're in Colorado. They were shipped to the wrong address. We're getting NO support. We ordered July 17th and it's felt like a scam. Hey Dude prove to me your legit

I ordered the wrong size shoe and tried to cancel my order 10 min after ordering and they refused to cancel my order and shipped it anyways and then made me send the shoes back and also charged me 10 dollars for a shipping fee. I don’t recommend this crappy customer service to anyone. They only care about money and themselves.

Got a pair for my dad and they were to small, went to return them within the time frame and the label they sent me FedEx said was not vailed. Was trying for weeks to get a new label so I could return them and no response. Today I get a response and was told I could not longer return them as I was out of my time frame. This make me furious I have been trying to contact you for weeks. Won’t be back and the worse customer service I have ever seen.

I haven't purchased a pair and after my experience today online I doubt I will. I went online to check how they run in size - I used their chart and measured my foot. According to the chart on THE HEY DUDE WEBSITE I wear a size 5 (FIVE). In my running shoes and almost all my other shoes I wear a 7 1/2. So I went to a local store to try on a pair - The 7 1/2 fit fine. But after thinking - they can't even give accurate information on their website and the negative reviews on Trustpilot. I think they name should be changed to "HEY DUD"! I'm not wasting my money!

Terrible service, terrible website!

I was lured in by a 2 for $69 sale. I chose shoes that were clearly marked as part of that sale, including the color I wanted. I could not checkout. Upon seeking help, I was told to look for the label saying 2 for $69. Despite me having a screenshot proving that the shoe I wanted had that label, I was again informed “they are not part of the sale.”

This company has confusing pricing, multiple sales going at a time, and offers deals that just don’t exist. For instance, I was unable to find a single shoe.

I ordered two pair of shoes. They were shipped separately. The first pair arrived, and after a day of wearing them I realized the shoes stretched out and would be too loose. I decided to keep that pair since they were worn, but when the second pair arrived I immediately started the return process. Hey Dude received my return on May 1. The refund status still says the return is being processed. There is no way it takes 6+ weeks to process a return. No one has answered my emails. I've had to initiate a dispute with my credit card company.