Hey Dude Shoes Reviews 

If I could give 0 stars I would, worst customer service , they won’t even let you finish what do you want to say. They would closed the chat window, not willing to help with your issue.. they would ask all info from you and denial in the end .. I never encountered this kind of customer service online, rude , rude , rude. Your customer service agent need more training on how to handle issue with orders and manage how to solve it or at least make your customer satisfied with your resolution. I will never buy anything from you, never! Hope it’s all worth it losing a customer..

My son wanted a pair and we received a 30% off coupon code from T-Mobile so I agreed to purchase a pair for him. During the order process while entering the code on the single-page checkout screen I accidentally hit the process order button and it completed the sale without the code. I immediately looked for a way to cancel the order or contact customer service. No cancellation option. I emailed customer service and called. The foreigner who took my call said there was NO CANCELLATION OPTION and that I had to take delivery of the item and then return it. In this day and age, that is totally unacceptable. I JUST ORDERED and they can't do ANYTHING!? It will be easier and faster for me to file a chargeback with my credit card company and refuse delivery on the package. UNBELIEVABLE!!!!

I am impressed with these shoes not for supporting my foot but for the comfort love them. And such a wide range of styles keep up the great work.

Hey dude EU was not great. The shoes are fine, but not quite what I wanted, but returning was practically impossible and very expensive, so ended up keeping the shoes. Expensive lesson learnt!

Hey dude customer service doesn’t even deserve a star!! If I could deduct stars there would not be enough to take from them!!
I ordered a pair of shoes online requested a return and chose another style of shoe with a different size.
They charged me again for shipping and did not give me credit for the total tax included I paid for the first pair!!
They received my return package on the 9 th and of course I never got notification of that at all I had to live chat them to evens get that info only to be told I still had o wait 10 to 14 days for them to process my return it’s now been 11 days since they have had my return but they say 7 because they don’t count weekends

I WILL NEVER DO BUSINESS WITH THEM AGAIN!!!

Customer Service is horrendous (not even worthy of 1 star). Stay away from purchasing online, there is a reason there is 1.9M settlement being issued to customers.
I ordered a pair of shoes for my son, and returned to exchange for a bigger size. When doing the exchange, they required payment for shipping AGAIN for the new pair, so I paid $15.81 for shipping the new pair. I should have stopped right there and ceased my business. How is a company acquired by CROCS charging over $15.00 for shipping one pair of shoes?!?!
I never received the exchange and I had to inquire with customer service as to where my order was, only to find out they are now out of stock.
After 3 calls to customer service, not only did I have to fight for a refund of the $15.81 for refund of the shipping I paid for shoes that were never shipped, but the correct refund for the tax I paid on the original purchase.
I will never again purchase directly from HeyDude!

I would give zero stars if I could. The shoes themselves I love but the customer service is TERRIBLE. I could write a book about how many times I went back and forth all for a simple exchange. For them to end up not even having the shoe in stock anymore. Then not wanting to give me my full refund. DO NOT BUY ONLINE! Just pay the extra in a store.

First off I love the shoes. It is customer service that I have a problem with! They never waver from the script they are handed. So I purchased the shoes and in the process of them being shipped they went on sale plus a coupon code. So the difference was $18.75. A considerable amount. Customer service would not waver! They did I not even answer my question. Should I return the shoes at the higher price and reorder the same pair at the current price at $19 difference? They just referred me to FAQ! And this is not the first time I had to deal with customer service. Come on Hey Dude, you have a great product but that means nothing when your customer service sucks!! Scott

I have bought 11 pairs of Hey Dude Shoes over the years I bought that many knowing the issues I've been having because they help my back and my feet due to neuropathy sadly the soles of the shoes do not last more than six months (AT THE MOST AND THATS BEING GENEROUS) I would love to buy more but if something isn't done about the soles of the shoe I can't see spending 60 to 100 dollars on another pair I feel like I spent enough money with you guys to warrant a response I do love the shoes just not the fact that they dont last any longer than they do when Ive had Walmart flip flops last longer I'll gladly send you pictures of the pair I have currently that were bought in December

Hey Dudes has the WORST customer service! If you have an issue, you call in, you get someone from overseas who barely understands you and repeats things over and over. I have called 3 times for different issues, and I ALWAYS get an apology an excuse as to why they can't assist! NEVER AGAIN (wrong size sent, credit or refund for return, gift card given as return doesn't work!) take your business to someone who operates in the US and cares about their customers.

Really comfortable, would recommend them if you have wide feet. I have bad joints in my feet and these help me

Useless, ordered a pair and was sent a pair of toddlers crocs!

Their customer service appears to be non existent. I emailed them and was told someone would get back to me but their mailbox is full so it`s impossible to communicate with them. I emailed them from the site and just received links which is a lazy way of dealing with a problem. Not impressed!

Poor craftsmanship and defective materials. Have not had shoes 3 months and there is a hole out the side, but company will not stand behind their manufacturing. They were nice shoes. Were. Waste of money. Very poor customer service.

They like you to think you can get certain discounts but at checkout they don't come thru. I've ordered my last pair from them.

Awful product, no support, sloppy construction, ridiculous laces & most importantly cut the soles of my feet to a bloody mess with blisters after one 3 hour wear around the local town.

I just want to return, I can't return shoes, can't believe this, order not found, Will never recommend or order again. Very poor customer service. Ridiculous

It actually all started right from placing my order. I ordered a pair of shoes with a new customer discount of 10% however within five minutes of placing the order that you get free shipping which was a better discount. I immediately contacted them (So now it’s been seven minutes) and was told that the order was already processed and now in shipping so no changes accepted.

When the shoes did arrive, one was very tight and the other, fell off my foot pretty much with every step.

They are very very poorly made, totally flat sole and no arch support at all.

Lesson learned. They really are a piece of…

Very poor customer service. Their website is. It kept up to date with whether item is in stock. Contacted customer service three times for refund and they refused to provide, directing us to refund link. Won’t ever purchase hey dude or crocs in future.

Poor customer service. These people are lazy and all read from the same script. Poor, poor, poor customer service!!! Absolutely no assistance at all!!