Hex Collections Reviews 184

So unimpressed with this fraudulent company.
I paid and ordered presents for Xmas for my family and end up with nothing.
It makes online transactions a real challenge - I prefer to deal with what I can trust.

Never received my order which was placed in November by my boyfriend. I emailed the company many times and on the last attempt my email bounced back as the email address no longer existed. Is there any way to get back my money?

Never received my order which was placed in November. Emailed the company four times and on the last attempt my email bounced back as the email address no longer exsisted. Would really just like my money back.

Never received the map even after 2 months, it is not even in my paypal transactions, i dont know if it got refund by default for everybody or they just stole it and disapear :( mail or domain is now non existent.

Last email from them:
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Hi Ota,
Thank you for your email.

I have followed up your order for you. It is currently in Czech republic's customs, once your Hex product clears from customs I assure it will be with you shortly.

Your Hex Traveller map comes in a tube which customs usually investigate for longer as it is completely sealed. So this why your order is currently delayed.

Due to a busy time of the year for courier services and customs, delays are common. I assure your Hex product will be with you soon.

We will make it a high priority to our courier service to make sure it is with you very quick after it passes customs.

If you have any more questions or queries, please email us.

I got the same.
I bought the map on September and didnt receive it until now (Jan 23rd).

I exchanged some e-mails with Nicole and now the address not even exist.
All of us got robbed.

Worst experience ever!! Ordered a simple map for a Christmas at the beginning on NOVEMBER - it is now January 23rd and still no package!! No customer service and every time I try contacting them, I get a generic response that give me nothing - be very weary ordering from this company!!! They robbed me!!!

Scam... stock in customs

Same story. No product, stuck in customs, now can’t find them on the internet. Don’t get scammed like I did!

Scam!!

Emails from a lady named Nicole. Now no email exists and has bounced also no website. Disgusted at this as was advertised on instagra.. do not fall for this crap

I WOULD GIVE IT A ZERO IF POSSIBLE! Total scam. Same issues as the others - useless replies from their 'customer service' and now the website doesn't exist, the emails are all bounced back and NO MAP!!! This was a Christmas present for my 7 year daughter!!

Disgusting that people still try to do this to customers!!

I ordered two paintings on nov 9 and I still have not received them. I've contacted support two times and I got the same polite but useless answer both times, that the order is on its way (untrackable) and probably just got stuck in customs. But seriously, stuck in customs this long? It makes you wonder if they put something else in there with the paintings. Like illegal stuff. I've started to give up hope on ever receiving them. It was an expecive lesson for me to learn. From now on I will allways check trustpilot before ordering something!!! Hopefully this site can save a lot of people from doing the same misstake I made!

Yeah, like everyone, I got scammed, found the site through Instagram ads; bla bla. I'm in contact with Shopify to see what their customer service can do, after all they are processing the payments.

Absolutely disgusting service!

I ordered an item from their online store which looked promising and completely professional on the 22nd of November. I emailed back and forth to 'Nicole' at Hex Collections only to be reassured (falsely) that the item was at my local customs office and as the item is in a sealed package, it will take longer to process.

I haven't had any update since whatsoever, and tried emailing Hex after reading reviews to find that the email bounced and their website has since closed down.

This is such a scam and i will be following this up with my bank. I urge anybody reading not to order anything and get in charge with your fraud team at your bank to obtain a possible reimbursement.

Ordered 28.12.2017. below message i got 1.1.2018

Happy New Year from Hex Collections!

It has come to our attention that the order that has been dispatched to you is incorrect. We unfortunately experienced a system malfunction in the order printing process and you will receive a Hex Take A flight Travelers watch.

However, not to worry. The Hex item that you receive is complementary and you do not have to return this to us. Please consider this gesture of good will for any inconvenience caused.

I can assure you that your Hex products has been dispatched and will be with you very shortly.

Please do not hesitate to ask if you have any queries about this.
--
Thank You,

Andrea / Customer Service Assistant

HexCollections.com

My story is the same as the others here. What can we do?

Ordered a unicorn mug for my girl and had an email 14 dec stating it had been sent and should arrive within 5 days. My girl has checked the post nearly every day and at the beginning I said it must be the Christmas rush. But at beginning of January I sent an email (didn’t bounce then) heard nothing so resent last week but received a bounce. This week I tried again - still a bounce then I checked website- non existant, fb page - non existant and Instagram - non existant. So they got my money and now have made a runner - angry and disappointed. If they emerge again please we aware they are scammers!!!

No return possible by mail, parcel already settled, never received anything

I ordered over two months ago and I have received nothing. From the mailconversations I had they seemed to want to make me believe that "the parcel was stuck with local customs".

As I mailed them today, the mail bounced and I saw this thread after some googling.

I have now cancelled my card, I am in the process of trying to get my money back and I have also reported them to the police for fraugery. So simply put, these people are out to SCAM you - do not order!

DO NOT ORDER ANYTHING!! Made an order on December 7th, and after weeks of waiting I emailed and a girl named Nicole responded with zero help. Waited and tried to email again then the website is gone. If you call your bank and explain, they will dispute the charges for you!

SCAM! Do not buy - feel like such an idiot for buying through Instagram