Had an issue with one of the pans, I got a very quick reply firstly from Hazel. N which was then followed up by the customer support supervisor Dan’l. M replacement pan was agreed with the afternoon (... See more
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I reached out to the HexClad customer support regarding an issue with my 10 inch frying pan that I had purchased in February 2026. After using the frying pan I noticed that there was a spot that wa... See more
Company replied
Wow! Finally a company who stands behind their product AND their warranty. Reached out to HexClad about some issues with a few pans and a pot via their claims form - which by the way was incredibly ef... See more
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I needed help with a gift card. I got a quick and kind response with an authentic desire to problem solve. The problem was rectified quickly and I couldn’t be more pleased. I have lead customer serv... See more
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Company details
Written by the company
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contact info
500 S. Anderson St, 90033, Los Angeles, United States
- 1-(877)-838-3868
- support@hexclad.com
- hexclad.com
4.6
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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I had the need to file a warranty…
I had the need to file a warranty claim. In filing, I did not have the required proof of purchase, as my 10” pan was a Christmas gift from a dear friend. HexClad and representative Amr Atef made an exception to the requirements and quickly approved and processed my claim for replacement.
1 July 2026
Unprompted review
Reply from HexClad
Hello Paul,
It’s always our goal to make things as smooth and stress-free as possible, especially when cookware is tied to a thoughtful gift and meaningful moments in the kitchen.
Thank you for sharing your experience with your warranty claim. We’re glad to hear that Amr Atef was able to assist you promptly and that an exception was made to help get your 10” pan replaced quickly. We understand how important it is to feel supported when you need help, and we’re happy we could step in for you.
If you ever need anything else, please reach out to us at https://hexclad.com/pages/contact.
Thank you for choosing HexClad.
Kareen - HexClad Support
Bought my pans from Costco
Bought my pans from Costco. One of them started to be non Non-Stick. I contacted customer service thinking it would be a long drawn out process but a few pictures and one contact later, I got a notice that a new pan would be sent to me in less than 12 hours. Awesome painless service. Thank you.
30 June 2026
Unprompted review
Reply from HexClad
Hello Keng,
We really appreciate you taking the time to share this experience.
I’m sorry to hear one of your pans started to lose its non-stick performance, but I’m glad our customer service team was able to step in quickly and make the replacement process smooth for you. That’s exactly the kind of support we aim to provide, and it’s great to know it felt painless on your end.
Thank you for choosing HexClad and for giving our cookware a place in your kitchen, especially through Costco. Feedback like yours helps us continue improving both our products and the way we support our customers.
If you ever need anything in the future, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
I received very quick responses and…
I received very quick responses and resolution to my issue. My pan was immediately replaced once I provided the requested info. So impressed by the customer service I received!
1 July 2026
Unprompted review
Reply from HexClad
Hello Julia,
It’s great to hear your experience with our team and the quick turnaround on your replacement pan.
We know how disruptive it can be when something in your kitchen isn’t working as it should, so it’s especially important to us that these situations are handled quickly and smoothly. I’m glad we were able to get your information processed right away and have your replacement sent out without delay.
Thank you for taking the time to share this feedback with us. We truly appreciate you choosing HexClad and placing your trust in our cookware.
If you ever need anything else or have any questions down the road, feel free to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Just want to say take the plunge and…
Just want to say take the plunge and buy these pans, took me a long time to do it but so glad that I did!! In the long run they will save you money!! Put them all to the test and they are so so good will not look back now! Started by getting the frying pan bundle which scared me as they cost quite a bit but boy different league!! Already started to add saucepans now, absolutely brilliant to cook with and cleaning is a breeze no effort at all. If you are thinking about it just do it you won't be disappointed 👍😊
1 June 2026
Unprompted review
Reply from HexClad
Hello Maxine,
We understand that making the switch to HexClad can feel like a big step, especially when you’re first looking at the investment. It means a lot to hear that after putting the pans through their paces, they’ve exceeded expectations and earned a permanent place in your kitchen. The fact that you started with a bundle, tested them across different cooking styles, and are already adding more pieces says it all.
We’re especially glad to hear cleanup has been effortless for you, that’s one of the things we designed the hybrid surface for, and it’s always rewarding to know it’s making everyday cooking easier.
Thank you for choosing HexClad and for taking the time to share your experience. If you ever need anything at all, or want help with anything going forward, feel free to reach out to us at https://hexclad.com/pages/contact, we're happy to help.
Kareen - HexClad Support
Outstanding warranty
Quick response and feedback from customer service. Premier product with outstanding warranty.
30 June 2026
Unprompted review
Reply from HexClad
Hello Melissa,
Your message landed like a fresh dish off a hot pan, thank you for taking the time to share this.
We’re really glad to hear our team was able to provide quick support and that the warranty experience has given you added confidence in your cookware. That kind of feedback is exactly what we hope for every time someone cooks with HexClad.
If you ever need anything at all, don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
We appreciate you choosing HexClad and being part of our kitchen community.
Kareen - HexClad Supp
I had a small issue with the 3 QT…
I had a small issue with the 3 QT saucepan that chipped in the bottom. Customer service for Hex Clad was outstanding and considerate and had my replacement saucepan in a short period of time. Like one week. Excellant cookware. Thanks
19 June 2026
Unprompted review
Reply from HexClad
Hello Jerry,
Thank you for taking the time to share your experience with your 3 QT saucepan.
We’re sorry to hear about the chip in the bottom, but we’re really glad our customer service team was able to get a replacement out to you in about a week. That’s exactly the kind of support we aim to provide, and it’s great to know it reached you quickly.
We appreciate your patience and your kind feedback about the process and the cookware itself. If you ever need anything in the future, please reach out to us at https://hexclad.com/pages/contact.
Thank you for choosing HexClad.
Kareen - HexClad Support
Batman
Edgar, P processed my request within 2-3 hours as soon as he got my photos and receipt… customer service could not be any faster or better in my opinion. I’ve had cookware with warranty and never could get any issues resolved… HEXCLAD TOOK CARE OF MY ISSUES IMMEDIATELY, Thax Edger for a job well done ( Gordon would be proud) !!
30 June 2026
Unprompted review
Reply from HexClad
Hello Boobi,
Thank you for taking the time to share your feedback about Edgar P and your recent warranty request. We’re glad to hear he was able to review your photos and receipt quickly and get everything processed within just a few hours. Fast, straightforward resolutions are exactly what we want for our customers, especially when it comes to standing behind our cookware.
It’s also great to hear this was a positive contrast to your past experiences with other cookware warranties. We truly appreciate you giving us the opportunity to make things right, and we’re honored that HexClad was able to take care of your issue immediately.
And yes, Edgar will appreciate the shoutout, and we’ll make sure this gets shared with the team.
If you ever need anything else, please reach out to us at https://hexclad.com/pages/contact.
Thank you again for choosing HexClad.
Kareen - HexClad Support
Hexclad products are amazing
Hexclad products are truly extraordinary. Their lifetime warranty is amazing if you ever even needed it. Their customer service was impeccable the first and only time I’ve needed them. I’m looking forward to purchasing more of their products.
27 June 2026
Unprompted review
Reply from HexClad
Hello there,
Hearing this kind of feedback about HexClad is exactly what motivates our team every day.
We’re especially glad to hear that both the performance of your cookware and your experience with our lifetime warranty and customer service have lived up to your expectations. Knowing that we were able to support you well when you needed us means a great deal to the whole team.
Thank you for taking the time to share this and for choosing HexClad. We truly appreciate your trust and loyalty, and we’re excited to be part of your kitchen moving forward.
If you ever need anything at all, don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Great customer service
These pans are amazing, but even better their customer service! Through various agents my issue was resolved with each of them being so helpful and nice. Couldn't
recommend the brand and their lifetime warranty more!
30 June 2026
Unprompted review
Reply from HexClad
Hello Nadia,
We’re really glad to hear your experience with our pans, and especially our support team, ended on such a positive note.
It means a lot to know that our agents were able to step in, stay helpful and kind throughout the process, and get your issue resolved. We also truly appreciate you highlighting the lifetime warranty and your confidence in the brand; that kind of feedback carries real weight for our team.
If you ever need anything in the future, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Thank you for choosing HexClad and for taking the time to share your experience.
Kareen - HexClad Support
Excellent customer service
I reached out to Hexclad regarding a pricing issue and I received a response very quickly. Edgar P provided exceptional customer service!
30 June 2026
Unprompted review
Reply from HexClad
Hello Jackie,
We’re glad you reached out about your pricing concern, and even more glad to hear Edgar P was able to step in and provide you with exceptional support. That kind of experience is exactly what we aim for.
Thank you for taking the time to share your feedback with us, it truly means a lot, and we’ll make sure Edgar P receives the recognition he deserves.
If you ever need anything else or have any questions we can help with, don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Fabulous customer service!
Fabulous customer service!! I could not find my order date, etc. and support helped me every step of the way!
30 June 2026
Unprompted review
Reply from HexClad
Hello Cheryl,
Nothing makes our day more than hearing that our support team was able to step in and help you track down your order details.
We appreciate you taking the time to share this feedback, and we’re glad the process felt smooth and supportive from start to finish. Thank you for choosing HexClad and trusting us with your kitchen.
If you ever need anything else or run into another question, we’re always here to help you sort it out quickly and easily, just reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Excellent Customer Service
I recently purchased a pan set and one of the items was not performing as promised, I contacted the customer service via email and within 24 hours, my issue was resolved.
Excellent customer service!
They really honor the warranty as promised
28 June 2026
Unprompted review
Reply from HexClad
Hello Banafsheh,
We’re glad to hear we were able to resolve this quickly and get your pan set back to performing as expected.
Thank you for taking the time to share your experience and for recognizing our customer service and warranty support, it truly means a lot to the team.
We always aim to stand behind our products and make things right whenever something isn’t living up to expectations.
If you ever need help, reach out to us at https://hexclad.com/pages/contact and we’ll be happy to assist in any way we can.
Thank you for choosing HexClad.
Kareen - HexClad Suppor
These pans quickly disappointed
These pans started out good, but quickly lost the non-stick. Low heat, medium heat, high heat, with or without oil does not make a difference. Everything will stick to these pans. No amount of cleaning and seasoning will resolve it. Do not waste your money on these very expensive, overpriced, terrible pans.
30 June 2026
Unprompted review
Reply from HexClad
Hello Andy,
Thank you for taking the time to share your feedback. We're sorry to hear that your pans haven't lived up to your expectations, and we understand how frustrating it is to experience sticking.
Our Hybrid cookware is designed to perform best when the pan is properly preheated before adding cooking oil or food, as this helps optimize its non-stick performance. We also recommend avoiding cooking sprays, as they can leave behind residue that may affect the cooking surface over time. If you've already tried these steps and are still experiencing issues, we'd like the opportunity to help troubleshoot further.
Please reach out to us at https://hexclad.com/pages/contact, and our team will be happy to review your experience and provide additional guidance or assistance.
Kareen - HexClad Support
Excellent company!
This company truly stands behind their products! I have many of the pans and love them. I did have an issue, but they resolved it immediately and made it very easy for me. Hexclad has excellent customer service that you just don't see that often any more. Kudos to Dominiq M. and Hector F.!
27 June 2026
Unprompted review
Reply from HexClad
Hello Cat,
Hearing this kind of experience is exactly why we do what we do at HexClad.
Thank you for taking the time to share your feedback and for your continued loyalty to our pans. We’re sorry you ran into an issue, but we’re really glad Dominiq M. and Hector F. were able to step in quickly and make things easy for you.
It means a lot to know our customer service made a difference, and we’ll be sure to pass along your kind words to the team.
If you ever need anything else, reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help in any way we can.
Thank you for choosing HexClad and being part of our community.
Kareen - HexClad Support
We were pleasantly surprised to receive…
We were pleasantly surprised to receive our 10" replacement pan in such a timely manner. This is the hallmark of a good company and a great team. We just wanted to extend our thanks and gratitude. Be assured we will spread the word to all our family, friends and acquaintances regarding not just your product but also your outstanding customer service. As a matter of fact we purchased a full set for ourselves and our two daughters who love them. Again thank for honoring your commitment to your product.
Bob and Lorraine Fabry
25 June 2026
Unprompted review
Reply from HexClad
Hello Bob and Lorraine, thank you for taking the time to share your experience. We’re glad to hear the replacement 10" pan arrived quickly and that everything was handled smoothly. Standing behind our products and making things right when needed is something we take seriously, so it’s rewarding to know that came through in your case.
It’s especially wonderful to hear you went on to choose a full set for your home and for your daughters. Knowing HexClad is part of kitchens across your family makes all of us proud of the work that goes into every piece we make.
If you ever need anything at all or want help along the way, reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Amazing customer support
I contacted support at Hexclad as two of my pans in the 7 piece set have started to peel. I was just asking what I should do because I didn’t know where to begin. Ibraham replied to my email asked a few questions. I provided photos of the products sent a photo of my order as I had purchased these online and confirmed my shipping address. Replacements were confirmed to me in just over an hour. Unbelievable service from not only Ibraham but your entire team.
Thank you
Theoni
30 June 2026
Unprompted review
Reply from HexClad
Hello Sonia,
It’s always meaningful to hear from customers who’ve taken the time to share both a concern and how it was handled.
Thank you for reaching out and for trusting us with your HexClad set. I’m truly sorry to hear that two of your pans began to peel, but I’m really glad Ibrahim was able to step in quickly, ask the right questions, and get your replacement process confirmed in just over an hour. That kind of experience is exactly what we aim for.
We also appreciate you taking the time to send photos and confirm your order details so we could move things forward without delay. Feedback like yours means a lot to our entire team and helps reinforce the standard we hold ourselves to every day.
If you ever need anything at all, you can always reach out to us at https://hexclad.com/pages/contact, we’re here and ready to help however we can.
We appreciate you choosing HexClad and being part of our community.
Kareen - HexClad Support
LIfetime Warranty Does Not Cover Sticking
LIfetime Warranty Does Not Cover Non-Stick Longevity
Had a small frying for 6 months and whilst it was non-stick to start with it lost its non-stick properties like most other pans eventually do. When I asked for a refund I was told the Lifetime Warranty does not cover ‘Sticking Issues’ which was surprising. After a few further requests I was eventually provided a full refund.
I would not recommend these pans and recommend to read the fine print about the Lifetime Warranty before purchasing.
30 June 2026
Unprompted review
Reply from HexClad
Hello Daniel,
Thank you for taking the time to share your experience. We're sorry to hear that your pan did not meet your expectations, and we appreciate the opportunity to address your concerns.
We understand how disappointing it can be when the non-stick performance changes over time. We also apologize for any confusion surrounding our Lifetime Warranty and the time it took to resolve your request.
For clarity, our Lifetime Warranty covers manufacturing defects but does not cover the gradual loss of non-stick performance or sticking issues that can occur through normal use over time. You can review the full warranty terms here for reference: https://hexclad.com.au/pages/warranty.
We're pleased that we were ultimately able to provide you with a full refund, though we regret that your overall experience fell short of the standard we strive to deliver. Your feedback is valuable and will be shared with our team as we continue working to improve both our products and customer experience.
Thank you again for your feedback, and we wish you all the best.
Kareen - HexClad Support
I'm happy with the ease of the warranty…
I'm happy with the ease of the warranty process. I've had a few pans get chips in the coating and the replacement process is quick and easy and the customer service is great.
29 June 2026
Unprompted review
Reply from HexClad
Hi Gabe,
It’s great to hear that your experience with our warranty process has been smooth and that our team has been able to take care of your replacement needs quickly and easily. We’re especially glad our customer service has left a positive impression, even after dealing with chips in the coating, that’s exactly the kind of support we aim to provide.
Thank you for taking the time to share this feedback and for choosing HexClad for your kitchen. If you ever need anything or want a hand with anything at all, don’t hesitate to reach out to us at https://hexclad.com/pages/contact and we’ll be right there to help you out in any way we can.
Kareen - HexClad Support
Fantastic customer service
Fantastic customer service. I love these pans.
27 June 2026
Unprompted review
Reply from HexClad
Hello Karen, thank you for taking the time to share it. We’re thrilled to hear you’re loving your pans and that our customer service team left a positive impression.
If anything ever comes up or you need a hand with your cookware down the line, we’re always here for you. You can reach out to us anytime at https://hexclad.com/pages/contact and we’ll be glad to help however we can.
Thank you again for choosing HexClad and welcoming us into your kitchen, it means a lot to be part of the meals you’re creating.
Kareen - HexClad Support
I absolutely love my HexClad cookware
I absolutely love my HexClad cookware. I have the skillets, sauce pans and pizza skillet. Everything cooks so wonderfully and clean up is a dream. I highly recommend!
29 June 2026
Unprompted review
Reply from HexClad
Hello Kathy,
We’re genuinely glad to hear your HexClad skillets, sauce pans, and pizza skillet are all performing the way they should, great sears, smooth cooking, and easy cleanup is exactly the experience we design for. Hearing that it’s all coming together in your kitchen means a lot to our team.
Thank you for taking the time to share your experience and for choosing HexClad. If you ever need help, have questions, or want guidance on getting even more out of your cookware, reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
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