The experience with this shop was very good. Maybe the communication is not the best, but the final result (and the most important part) is really good. Easy order, good prices, fast transport... Tota... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
By far the best precious metals dealer in the region. Outstanding service, discreet, Ultra fast processing and shipping for a very reasonable price. Definitely my favorite shop.
The ease of getting registered on your web page was refreshing. The catalog was easy to navigate. The ordering was simple. Everything went at light speed and I had my coins in hand. What can be bette... See more
Highly recommended. Owner and staff with experience, courtesy and absolute professionalism towards the customer. Everything was perfect, from the fast shipping and the quality of the products, to t... See more
Company details
Information provided by various external sources
Wir sind ein Familienunternehmen seit 1959 im Bereich Briefmarken Münzen und Edelmetallen - wir stehen für eine professionelle Abwicklung, sehr gute Preise und einen schnellen Versand.
Contact info
Röthenbacherstr 1, 90571, Schwaig, Germany
- 0911 95338800
- Heubach Edelmetalle
- heubach-edelmetalle.de
4.8
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mostly ok,but when not,don't expect they will do anything
I must say that we have been loyal customers for couple of years and most of the time everything was ok. From time to time some of the coins were changed with others,but at least they were changed with the coins of same value and nothing was missing. Ok,we have received some coins without capsules and that's was it. The last 2 orders were not that perfect,I don't know what the problem was. First we have got different coins,which were half of the price we paid and when we contacted Mr.Andreas we just got his answer that he is in hospital but he is going to take care of the things. That was his last mail and no more answers(or anything else-he did not do anything). Now we made another order(true that a year later) and we reminded him and I was so naive to really think that he will put something beside for that lack of value. Nothing,not even an answer to our message. But at least nothing was missing now,the order was ok,just the package was so strangely packed that half of the coins fell out of tubes and couple of capsules were broken. I think we will not order here again..
23 September 2017
Unprompted review
Professional THIEF
Each order I've received missing coins....Andreas has replied after my declaration about law&police treatment of the fact.
He said I will ship with next order - in next order not olt coins and new missing coins....this happened to more and more people.
Andreas-no reply
Customer care-doesn't exist
NEVER BUY AT HEUBACH ! ! !
21 May 2017
Unprompted review
when things go well they great, when you have problems then very bad
sadly due to that nature of reviews (that they take time to leave) most people only leave then when things go wrong this im guilty of too
i have placed 11 orders with the above site, for amounts in the area of £13k
10 of those order ware promptly shipped / delivered 3 - 4 working days after the site received my payment,
tho 1 of the orders was lost by either DHL or parcel force on the 22th (july) of last month, (witch i know has nothing to do with heubach-edelmetalle), tho the way my emails to it have been handled are truly poor customer service, and as of the 8th of this month (aug), have been ignored all together,
and altho im sure the outcome with be the order get resend in a few months, a little customer service when im asking to be kept update on whats going on wouldnt be to much to ask for an order worth just under £900
when things good well there good well when you need customer service, sadly there is non,
23 August 2013
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.