Heubach Edelmetalle Reviews 4,233

By far the best precious metals dealer in the region. Outstanding service, discreet, Ultra fast processing and shipping for a very reasonable price. Definitely my favorite shop.

Excellent customer service, excellent products and great prices. Altogether A+!

I ordered some gold coins after calling the company to ask about delivery times. I was told that my order would be shipped within 2 business days. Based on that information, I placed my order.

Now, more than 2 weeks later, I still haven’t received my package or even a tracking number. I’ve contacted them almost every day since, and each time they tell me that the package will be shipped “the next business day” — but it never happens.

It’s very disappointing to experience such a lack of transparency and reliability, especially when dealing with a gold purchase. I feel misled and unfortunately cannot recommend buying from this company until they improve their delivery process and communication.

The ease of getting registered on your web page was refreshing. The catalog was easy to navigate. The ordering was simple. Everything went at light speed and I had my coins in hand. What can be better?

The experience with this shop was very good. Maybe the communication is not the best, but the final result (and the most important part) is really good. Easy order, good prices, fast transport... Total recomendable and I will repeat.

Highly recommended.
Owner and staff with experience, courtesy and absolute professionalism towards the customer.
Everything was perfect, from the fast shipping and the quality of the products, to the careful packaging and informing about what the buyer might be concerned about.
A company, a model of professionalism that leaves you completely satisfied with your purchase.

Very fast delivery. Received all coins. Trusted seller!

What I'm only missing is contact with seller to ask if orders can be combined or information about coins condition.

I am a customer since 2 years and I buy all my coins from here because I am very happy with the service, the discretion, and rapidness in delivery. Will buy all my precious metals from Heubach only.

Very good service, quick, reliable, trustworthy.

Ordered a month ago, the package wasn't delivered due to a wrong address passed by to DHL. Contacted Heubach several times asking to update the delivery address, no action, no real answer. Even now, when I'm asking to resend the package or money back, there's just no answer at all! Going to seek legal action in this case. Buy at your own risk.

Edit: after several attempts to make them correct the delivery address (almost all of them without any reply), at last, they have returned the money back! Needless to say, this was my last time buying from them (while I was buing for years before).

Product as described and fast shipping, recommende.

I ordered from Heubach Edelmetalle a few times,always been perfect service.My last order I was missing half the coins,wrote to Heubach Edelmetalle,he responded quickly and shipped the missing coins.

Crisp product, competitive price and a quick delivery, I'm happy with my purchase and would recommend Heubach to others for sure! Thumbs up ;)

This the best Gold and Silver dealer in Germany. I tried many of them but Heubach Edelmetalle offers the best prices, excellent service and high professionalism in precious metals.

Shipped same day the payment was made. Great service as usual. I use Heubach often.

If it goes right, OK, but if you have a problem, like a missing package, you have a real problem. At first they answer, but they do not provide any solution. Finally, they simply do not answer. If you want to obtain your shipment of return of your money, prepare to claim and claim, and also prepare to take legal actions. You pay for fully insurance shipment, but if you need to use this right, you have to fight.

I must say that we have been loyal customers for couple of years and most of the time everything was ok. From time to time some of the coins were changed with others,but at least they were changed with the coins of same value and nothing was missing. Ok,we have received some coins without capsules and that's was it. The last 2 orders were not that perfect,I don't know what the problem was. First we have got different coins,which were half of the price we paid and when we contacted Mr.Andreas we just got his answer that he is in hospital but he is going to take care of the things. That was his last mail and no more answers(or anything else-he did not do anything). Now we made another order(true that a year later) and we reminded him and I was so naive to really think that he will put something beside for that lack of value. Nothing,not even an answer to our message. But at least nothing was missing now,the order was ok,just the package was so strangely packed that half of the coins fell out of tubes and couple of capsules were broken. I think we will not order here again..

Each order I've received missing coins....Andreas has replied after my declaration about law&police treatment of the fact.
He said I will ship with next order - in next order not olt coins and new missing coins....this happened to more and more people.
Andreas-no reply
Customer care-doesn't exist
NEVER BUY AT HEUBACH ! ! !