Hermosahair Reviews 

1,358
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 533 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are soft, natural-looking, and exactly as pictured online. Many consumers are delighted with the fast delivery and excellent customer service, highlighting good communication and helpful support. The products are often described as beautiful, comfortable, and easy to wear, leading to numerous compliments and repeat purchases. However, some people mentioned issues with product accuracy, stating that certain items did not match the advertised pictures or descriptions, particularly regarding color and style. A few other people also felt that the quality was poor or that the wig caps were too small, making them uncomfortable or unusable. Additionally, some reviewers expressed dissatisfaction with customer service when issues arose, citing slow responses or difficulties with refunds for lost or incorrect orders.

What people talk about most

Product

Customers had positive experiences with product, with many expressing delight that the items received were... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as exquisite, top-tier, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed of... See more

Order

Clients share positive opinions on order, with many expressing satisfaction and a strong intent to reorder,... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as excellent, great, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently got my Black Cherry Boho Braided Wig from Hermosa Hair, and let me tell you- I absolutely in love with it!!❤️ This wig is everything I was looking for and more. The beautiful water wave... See more

Company replied

Rated 5 out of 5 stars

I’m so glad I purchased this hair. The quality is exquisite. The lace is perfectly cut and the edges are 4C curly as described. Very refreshing to get something that is exactly as pictured. I wish oth... See more

Rated 5 out of 5 stars

I have been buying wigs from hermosa Hair for about a year now! I was previously purchasing from another vendor and I have not looked back! I suffer from alopecia and I will have to wear wigs for the... See more

Company replied

Rated 5 out of 5 stars

My wig is beautiful! The color is gorgeous and hair so soft. It's exactly what was pictured and expected. They kept me updated on shipping and delivery and I couldn't be more pleased with my experienc... See more

Company replied


Company details

  1. Wig Shop

Written by the company

Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,358)

510 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I got exactly what I saw on the website…

I got exactly what I saw on the website and it was good just the way I expected to be, and I have been getting compliments on it since I started wearing it. This is my second purchase and I intend to buy more.
Keep up the good work and the quality as well. Oh! I almost forgot to add. The packaging and the delivery on point. Thank you.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Best wig ever

Best wig ever. I really love the natural looking hairline Service was great got my wig in a few days and will be ordering another one soon for a friend.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy slip on and go..Hermosa hair got you

Hair quality is great.looks and feel so natural.
Fits my straight face perfectly.. dont have time to come my hair every morning for work so i just slip on.style and go..you can never tell its a wig if i dont say🤗🤗..delivery service was on time and up to date.. Satisfied Customer.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Good quality

Fast delivery. The hair is soft. The quality is superb and the 4c edges looks natural. It is an easy wear wig. It doesn't need much work to make it blend in and look natural.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

4c kinky wig

This wig is simply gorgeous. The 4c edges fit the wig perfectly. Soft and manageable, hair does not matte or get tangled. I particularly love putting it in the ponytail. I got so many compliments from men and women. Thank you Hermosahair for finally having a wig that fits my head comfortably and is easy to wear.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Awesome wig!

Fast shipping and great quality hair! Will definitely purchase again.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

I’m so pleased with my new wig!

I’m so pleased with my new wig! It is so soft and beautiful! It looks like my natural hair. I’m new to wearing wigs and was concerned it not looking natural. My other concern was the size. I have a smaller head and the adjustable elastic is helpful. The customer service I received was outstanding! They helped with an exchange and was so kind all the way through. If anyone is hesitant to buy, I hope my review calms your fears. The shipping was much faster than anticipated also! I’m definitely a happy customer!😊

22 June 2026
Unprompted review
Rated 5 out of 5 stars

As a first time customer

As a first time customer, I was EXTREMELY pleased with the hair I ordered. The prices and hair are exceptional. I will definitely be back for more. 😊

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful natural curls

This unit is natural looking with soft curls and lots of body to it. The price is very reasonable and their customer service is exceptional (Mandy). I've bought these before and will continue to buy from Hermosa Hair

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Hair is soft and easy to handle

Hair is soft and easy to handle, true to what you saw online, I need another one as I am scared they might no longer exist when I’m ready for another one.
Ladies go out and get yours, it fits like your natural hair

15 June 2026
Unprompted review

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