Herbalize Store Reviews 

Haven’t received my item yet despite ordering over 2 weeks ago. I got it as a present for my friend living in Australia who I’m visiting tomorrow, what a waste. I’m so disgusted. Specifically ordered from here as they assured quick delivery. The best they offered me was a £10 voucher. Laughable….

Low/mid-level overall experience with the store - ordered my Arizer on Christmas and I had to wait more than 10 days to receive the item. Very poor communication with the store- they ignored all of my emails, telephone and chat don't work. Everything seems to be a bit shady.. I finally collect my parcel today after reporting a problem on Klarna - vaporizer looks new and seems to work ok, but there are screens missing and one of the glass tubes has two small dents. I won't even bother myself with return/refund, will buy missing accessories from other shop and will never order from this one again.

I placed an order and then After reading all the reviews on here I’m
Not going lie…I panicked!! The delivery took a bit longer than expected, I received a £10 voucher by email for the delay,I contacted them
Via email and they replied a few
Hours later, there was no phone number so that was another panick but it has arrived and it took around 4 Days to deliver,I think as the company are based in a different country there is a time difference and it’s really busy time of the year, but I would definitely recommend this website and all I can advise is that they will reply just not straight away,
Item arrived as expected and perfect Christmas present,
Overall I’m very happy, all packaging is discreet and product comes with a Year warranty

Essentially a house of lies
I tried ordering the same item from them in 2020 and it was a nightmare. needless to say w 2 weeks of back and forth the item never shipped and I demanded a refund. shame on me for falling for the few good reviews and trying again 3 years later.

I recieved a random email from them today just saying they were giving me 10£ gift card and I should expect to hear from them within the week about my order... my order that should have shipped days ago bc like many other people have mentioned thier site states you items will be dispatched next via DHL. It was not and they are, as they were last time, being quite vague about the status of my purchase. Avoid them at all cost. They are misleading in their practices. Zero transparency. You won't get yoir item and you'll be fighting with them for weeks to get you money if you do at all.
Beyond infuriating.

Returned faulty goods. No refund. No response to emails. They have literally stolen money from me.

Wouldn't release my package until I complained multiple times. When I requested a refund they finally printed a shipping label and told me it would be with me the next day. When I had advised that the Royal Mail showed no proof of receiving the parcel, they changed the policy saying it now takes 3 days to arrive instead of the next day despatch and one day delivery as promised on the site.

They make it difficult for you to recieve a refund when asking for one and when I said I will return the parcel, I now have to take a picture to prove it's "not open". Ridiculous business. I would have much recieved the refund prior to despatch as requested than for the item to be sent.

Reminder to check trust pilot and not google reviews for future purchases.

Customer services are a nightmare to deal with - emails full of untruths, left with real suspicion about this company.

I am now in the process of taking court action as they will not refund for a faulty product. I wish I'd read the 1 star reviews here before ordering from them as so many mirror my experience.

Beware. Site states next day dispatch and 24 hour delivery. I ordered on a Friday and was informed my item would dispatch the following Tuesday (Monday was a bank holiday) it’s Wednesday now still not dispatched and cannot contact company because live chat offline 24/7 and phone not connected it’s an answer machine that cuts off before you can leave message. Keep getting same automated reply from Olivia everytime I email with bs response that is frustrating. I paid £200 to be ripped off. They don’t actually have my item in stock and are keeping my money until they can get stock. They won’t let me cancel for a refund and they ghost customers. FIND ANOTHER SITE TO SHOP ON.

I made a high dollar purchase and received a defective product. After weeks of waiting to get help, Herbalife.com support tells me they don’t back their products and I must go through the manufacturer to try and get a functional product.

That is weeks and weeks more of waiting and shipping money out of my pocket.

Buyer Beware

*Update In Response To Seller Reply - You need to clearly state that the guarantee you make on your website does not apply to all products.

If I knew that a replacement or return of a product was not available - I WOULD HAVE NEVER ORDERED FROM YOU

Your store gave me no contact information for the manufacturer. I attempted to contact the manufacturer, to no reply. I have no idea how to actually redeem the warranty otherwise.

Item arrived promptly but had an item damaged by the manufacturer which was replaced quickly.
I'm a happy customer.

First class customer service from Linda, I had a slight issue with an add on item which was picked up on and resolved within 2 hours.

Fast delivery and great communication, it makes such a difference dealing with a uk based retailer who obviously really care about their customers.

Fantastic experience, thank you!

Good company, great customer service from not having a phone line! They also provide a gift card for price matches after purchase. Shipment comes within 3-5 working days to England. Just a shame there based overseas but it was a good experience.

Ordering was easy, delivery was quick and the customer service was fantastic. Had an issue with my order and Olivia from their team was great and went above and beyond to help.

Product is great also. Great place to order from

Don't waste your money. Product faulty when received. Slow communication, sent back. No communication. Sent back way head of easter, so saying sorry for delay in replying because of easter is a lie.
I would not of got our money back, if I had not blocked klarna. Waste of money. You still blow out after inhaling and can still smell whatever one burns. Told other half not to waste his money. Avoid.

The website was easy to use, I found everything I wanted easily, not received products yet but so far so good. I will update on delivery.
Update; Everything arrived in the expected time frame, all in great condition and working order, very happy with the service overall. (I'm blaming the tardiness of my update on how much I'm enjoying my new vape.)

At first I was very disappointed as my order stated delivered but it was no where to be seen, I thought I was going to have to chase it up with DPD etc. but Olivia from herbalize send me a replacement within a week which she didn’t have to but she did. For this I give 5* and look forward to finally receiving my device.

Fantastic service, snappy response time and very professional.

Prices are brilliant for the most part - and despite most of the items I ordered having to be shipped from the EU warehouse, the delivery was optimal. The option to pay with Klarna is a huge step in the right direction, and other retailers could learn a thing or two just visiting this site. That paired with the variety of vapes here is why this store is first on my list of retailers.

As a side note; I ordered the Dynavap B and it rips, especially as a beginner's vape. Low on the cap for thicker hits, or higher on the cap for tastier, lighter hits.

I was lied to by multiple customer services regardimg my order, promised my order was sent on the 3rd, then promised it had been sent. Turns out all my requests to cancel could have been hounoured as the tracking shows its only just scanned at their depot in Ireland on the 7th. Shocking service to be lied to multiple times.
Copies of messages will be on reddit soon.

I purchased the firefly 2 plus and it's the best vaporiser I've ever owned! Some reviews worried me as they talked about how difficult this vape is to master.Well maybe it's just me but I found it straightforward and a breeze to operate. Lovely flavours & nice clouds,it's definitely one of the best vapes around.
My experience with Herbalize store was brilliant,typical of DPD they messed up the tracking but a quick email to Linda @ Herbalize reassured me they had everything under control and true to their word it arrived safely.
I will certainly be buying more from Herbalize store in the future.👍

Excellent customer service. Problem sorted very promptly.