Herbalize Store Reviews 

I purchased a brand new vape. As it broke I wanted to get it repaired or replaced through warranty. Herbalise have been less than helpful and apparently do not have a direct contact at the OEM despite advertising and selling their products.

I have used this company before but rest assured if your item breaks or goes wrong they won’t offer any assistance

Jokers

I have ordered quite a few products from these guys and they are great. Best UK provider of these products.

Everything I have ordered has turned up discreetly and quickly.

The pricing is competitive and the advice and help of the staff are excellent. A special mention to Olivia here whom has been amazing.

I bought a Venty for a friend, arrived in 2 days, then one for me, also arrived in 2 days. Absolutely no problems at all, recommended retailer.

Ordered some Puffco products and they were here within 48 hours because I ordered on a Saturday night. Great, quick service and will use again.

Ordered some replacement Zenco coils and got them proper rapid. Can't ask for anymore than that. Great service, fast delivery. Definitely recommend. Ordered late Wednesday night and it was here Friday morning.

The customer service was excellent... I had a very small delay on the parcel not by Herbalize doing either and the suport team was in contact with me all the time . Very pleased with the service and more so the product %100 will shop here again

Edited.. was told I could have refund but not heard anything! Now letting Klarna credit deal with this……

I and my partner bought a vape via Klarna – a Divicci IQ3. When I opened the package, it was clear the vape was either refurbished or damaged. The battery will not sit correctly, so the vape will not lock shut.
When I contacted them, I was patronised and told I was “doing it wrong.” Really? I’ve owned countless vapes, and it’s common sense that if something is pushing against the door, it won’t shut no matter how hard you try to force it into the battery holder.
I sent them a video clearly showing that the device closes without the battery (and doesn’t even need to fully latch), but will not close with the battery inserted because it is damaged or faulty. The item was not fit for purpose, and I contacted them within 10 minutes of receiving it.
I don’t appreciate being patronised, and it feels like they are making excuses for selling damaged items. After reading other reviews, it’s fair to say that lots of items are damaged and then have to be returned.
I will be cancelling this contract with Klarna and getting a credit refund. Worst experience ever out of all my reviews.

Although I was initially sent the wrong item — I ordered the WOLKENKRAFT FX MINI ULTRA but received the WOLKENKRAFT FX MINI — the way the situation was handled completely made up for it. I spoke with Olivia from Herbalize, who was very helpful, professional, and clear in explaining my options.

I was given the choice to return the item or trade it for an alternative model. In the end, Herbalize price-matched the item I received to Amazon, refunding the difference instantly — £75 on Amazon compared to £100 on their website — and also provided a £10 gift card as a goodwill gesture.

While it’s a shame I never received the Ultra model I originally ordered, the customer service, especially from Olivia, was excellent and fair. Issues can happen, but it’s how they’re resolved that matters, and Herbalize handled this very well.

I’ve left 5 stars as I don’t believe in leaving negative reviews — small businesses often receive far too many over minor, genuine mistakes, and what matters most is how issues are handled. I would happily use Herbalize again.

Bought the auxo celsius which was an amazing vape until it stopped working after a few weeks. Sent an email explaining the issue to which they responded very quickly and instantly offered to send a new replacement which has just arrived. Customer service is 10/10 will definitely buy again.

They send me the wrong product to start with, but they rectified it so quickly that it never felt like I was waiting. I got to keep the first deliverance as complimentary, seriously, wow!!!
Extremely kind and efficient service which I highly can recommend, and listen, Im a complainer, gotten to the point where I just dont take shit from anybody!
This online shop gets my absolute highest evaluation, and I can only say: "Thx guys" for an excellent service."

Excellent company + customer service peeps too. I bought an item in error and needed to return it, to get a refund. Herbalize have refunded me, yet also said to keep the product! 🤩 💯

Must have ordered near £1000 worth of gear off these people over 3 years and 80% of the orders have arrived broken, missing parts or smelling like toxic waste. They are normally quick to fix most issues but the amount of bad items iv had from this company is taking the mick.
My biggest issue with them was recently they shipped out a puffco peak pro to me which was ment to be by 1pm next day. well its been 9 days and still no sign. Turns out thier auto save feature is a load of rubbish and didnt fill out my address letting the auto one on my phone do it which for some reason forced the house number out(they have my address saved in 5 or 6 diffrent saved address slots from previous orders btw) so the parcel was sent back to them....only it wanst as its still in the middlands. After speaking to royal mail they said the order should never of left thier office like that and that the $309 normally £400 item was only covered for £75, so now thier refusal to replace said item before the original one arrives makes a whole lotta sense.

(UPDATE)
Received item after 3 weeks. Was told they would put some extra stuff into the package as an apology but all I got was the puffco in what was in all honesty a bit of a tatty box.
Item was also faulty after a couple weeks of use which they just told me to go to to puffco.

Won't be using this company again as out of all my dealings with them its only smooth sailing about 15-20% of the time

I bought a vape in error, unfortunately the vape `I wanted was out of stock, sent a quick email, they responded very quickly and the refund was the quickest I've ever received. Brilliant customer service.

Great company to deal with. Unfortunately the item I purchased became faulty. The customer service was excellent. Replied to emails quickly and everything was sorted in no time. Will definitely shop with them again.

Thanks for the love!🙏
I have been a regular customer at Herbalize since the crafty+ was released and I’m on my 6th vaporiser to date not to mention all the bits and pieces. These guys are my go to for anything “herb” related.
I really appreciate the gift, it matches my four piece perfectly! This is the first time I’ve ever received a token of appreciation for the support from any company and I have parcels coming daily!!!
I am currently going through dark times right now and it has brightened my day knowing there are good retailers out there who care about their customers🙏

(I understand this might sound a little cheesy but the answer is NO I’m not looking to squeeze another gift out of this review nor have I tested my new purchase out yet🔥💨

Order came within two days tracking was easy to follow

When I first ordered from their website I was very happy to see the delivery was very quick to then have an issue with the product I received, which made me a bit upset, so I contacted them. They replied right away and after sending pictures to show the issue the next day they already sent me a replacement. Great customer experience!

Absolutely amazing customer service. The prices are great too. They offer a lot of different vaporisers and they’re all in stock!

Ordered in the morning and had the delivered the next afternoon. The team went above and beyond to help and answer any questions I had. They’ve got a customer for life.
A++++

Fantastic service all round. I can’t praise their staff highly enough, especially Olivia for going the extra mile helping me out with a warranty issues on my Arizer Solo device. They assessed, rectified the issue and turned it back around to me in under a working week. Very speedy and super impressed with the level of service I received. They kept me up to date through the whole process too. As I only owned the one device I decided to purchase a back up DHV from them whilst mine was being looked at and decided to go for the Arizer Air SE (which I will say is a brilliant unit for its price point, it doesn’t feel cheaply made and performs incredibly well, much better than I had expected). I ordered my Air SE on the Tuesday, it was delivered to me on the Wednesday (next day delivery). 5 star service! I couldn’t have asked for more. Well done Herbalize, I will be using you guys again in the future. You have made me a very happy customer. Thanks again for all your help.

I ordered a Might Plus, then after doing some research, I changed my mind and wanted a Venty instead. I emailed them and also left message on their chat, 1st thing in the morning they had emailed me back with a link for me to pay the difference and exchange my order before the original order had been dispatched. I was over the moon.

We then experienced a two day delay in dispatch due to logistics and my product change but they gave me a £10 voucher and an aluminium grinder worth £18 for free to compensate. The Venty is AMAZING! Miles and leaps ahead of any vape I’ve used before!

The service was top notch. Would recommend any and everyone use them!