Absolutely exceptional quality herbs. This supplier is truly special. I cannot stress enough the quality and freshness of the herbs I have received. Easy to browse the website and make an order, which... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One of the tinctures was not in stock. I was notified by email after restock, and that was helpful. I needed an additional tincture after placing the order, and the staff allowed me to amend it on the... See more
Company replied
Brilliant as always! I’ve been buying from HA for over 20 years! Never any problems. Staff are wonderful, easy to contact and knowledgeable. Deliveries are always quick and reliable. Products are hig... See more
From the start have had a wonderful experience with Herbal Apothecary, customer service was excellent and swift and the products purchased seem to be of the finest quality. Very clean and obviously we... See more
Company details
Written by the company
We supply one of the largest ranges of herbal products in the UK, including tinctures, fluid extracts, capsules, organic & biodynamic products, whole, cut, and powdered herbs to practitioners, and other businesses. Part of Nature's Laboratory, along with Sweet Cecily's and BeeVital. A family business wholly committed to the principles of natural medicine and to serving the user. We also have retail product ranges such as teas, and creams. We also provide Product development services, contract manufacturing services, Chromatographic Analytical services, and Regulatory Services. We are ISO9001:2015, Biodynamic Organic, HerbMark Certified Manufacturer.
Contact info
3b Enterprise Way, YO22 4NH, Whitby, United Kingdom
- 01947 602346
- info@herbalapothecaryuk.com
- herbalapothecaryuk.com
4.6
Excellent
539 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good product no problems with service…
good product no problems with service delivered promptly
13 January 2026
Reply from Herbal Apothecary
Many thanks for your positive review Richard. We're so glad you're pleased with the product and received it promptly.
Excellent choice with lots of difficult…
Excellent choice with lots of difficult to find herbal remedies. Rapid service, well packaged andsecure delivery.
12 January 2026
Reply from Herbal Apothecary
Many thanks for letting us know about your positive experience Jim, we really appreciate it.
I was pleased with the efficiency of…
I was pleased with the efficiency of the service. It was a bit disappointing that the product was only available in one litre size on the website, but came as two 500 ml bottles. I would have bought just one 500 ml if that had been available.
5 January 2026
Reply from Herbal Apothecary
Hi Kathryn, we're so sorry that the size of the product is incorrect on the website. This has been flagged to our production department and it'll be corrected as soon as possible. Thank you for letting us know, and apologies for the confusion. If you'd like to send one of the 500ml bottles back, we'd be more than happy to refund it for you.
Reply from Herbal Apothecary
Thanks for your positive review, we really appreciate it.
Reply from Herbal Apothecary
Thanks for your positive review Mark, we really appreciate it.
Really quick delivery and lovely teas
Really quick delivery and lovely teas. Thank you
8 December 2025
Reply from Herbal Apothecary
Thanks Samantha for your positive review, we really appreciate it and are so pleased you're enjoying the teas!
reliable delivery of excellent product
9 December 2025
Reply from Herbal Apothecary
Many thanks for your positive review, we really appreciate it.
Products and delivery are always good…
Products and delivery are always good and promptly arrive. Shipping costs are also reasonable.
1 December 2025
Reply from Herbal Apothecary
Many thanks for your positive review Emmeline, we really appreciate it.
Helpful staff
One of the tinctures was not in stock. I was notified by email after restock, and that was helpful. I needed an additional tincture after placing the order, and the staff allowed me to amend it on the phone. Again, very helpful. All the tinctures have about 3 yrs before the BBE date. Over the last 10 yrs there has been a sizeable expansion in the range of herbs stocked.
8 December 2025
Reply from Herbal Apothecary
Thanks so much for your positive review Gabriel. We're really pleased you were able to amend the order and are pleased with the expanded range.
Very quick delivery
Very quick delivery. I like that i can order 250mls. Usualy min amount of tincturw is 500. One issue i do have is that tinctures are often out of stock.
28 November 2025
Reply from Herbal Apothecary
Many thanks for your positive review Maud, and we're really glad that you're finding ordering the smaller quantities helpful. We're sorry though about the out of stock issue. Unfortunately, levels of stock can depend on seasonality, supplier availability and also the fact that it's dynamic, in that it's hard to predict and forecast how much of and how quickly our products will sell. However, we will endeavour to ensure we have as many products in stock as possible. Thank you for the feedback.
amazing company
amazing company, though the turnaround time is sooooooo long - which there were ways in which it could be improved
27 November 2025
Reply from Herbal Apothecary
Many thanks for your positive review Lucie, but we're sorry to hear about the long turnaround time you're experiencing. Our delivery service is something we're actively working on at the moment, so we're hopeful you'll see an improvement in this area really soon.
Good service for professional practitioners
My account was opened and verified very quickly, allowing me to access and order the restricted items for professional practitioners. Delivery was good too.
26 November 2025
Reply from Herbal Apothecary
Many thanks for your review Theresa, we're really pleased you've had a positive service and delivery experience.
The low score is really for the…
The low score is really for the delivery. On two occasions recently there was no note that delivery had been made. They delivered to a neighbour who assumed I was aware that I had a delivery and so the parcel was with a very patient neighbour for a week
27 November 2025
Reply from Herbal Apothecary
Hi Kristian, we're really sorry to hear you had issues with the courier company. We are looking into our delivery options at the moment and are hopeful this won't happen again.
Reply from Herbal Apothecary
Many thanks for your positive review, we really appreciate it.
Reply from Herbal Apothecary
Thanks so much for your positive review, we really appreciate it.
Reply from Herbal Apothecary
Many thanks for your positive comments Sue, we really appreciate it.
Reply from Herbal Apothecary
Thanks so much for your positive review Adebayo, we really appreciate it.
25 yrs of ordering from Herbal Apothecary
Herbal Apothecary always provide me a good service and fast delivery.
12 November 2025
Reply from Herbal Apothecary
Thanks so much for your positive comments Lynn, and for being a loyal customer of 25 years. We 're extremely grateful.
Excellent products
Excellent products, so easy to order and deliver was quick. If I have had to contact, staff are so friendly and helpful.
3 November 2025
Reply from Herbal Apothecary
Thanks so much for your positive comments Mrs McCaffery, we really appreciate it.
My order hasn't arrived
My order hasn't arrived, I emailed over a week ago and haven't even had a response.
29 October 2025
Reply from Herbal Apothecary
Hi Duncan, apologies you didn't receive your order. We have tracked your item and have photo evidence of a delivery on 30th October. We're unable to find your email so cannot respond. Please can you email sales@herbalapothecaryuk.com to discuss further so we can remedy this issue. Many thanks
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.