Henry Adams Reviews 

207
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and supportive. Many people highlight the clear and timely communication, noting how teams proactively keep them informed throughout various processes. This dedication often results in a smooth and stress-free experience, with staff frequently going the extra mile to ensure customer satisfaction. However, some people mentioned issues with inconsistent communication, requiring constant chasing and reporting unreturned calls. A few other people also felt that certain staff members lacked motivation or competence, leading to frustration during their transactions.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers describing them as professional, efficient, and... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising the professional, efficient,... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers having very poor or even the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Always gave feedback from the viewings without our need to chase them up. Every step of the way (as sellers), we were informed of what was happening. I also appreciate that we were selling in a diff... See more

Rated 4 out of 5 stars

I viewed and secured a rental property in March and Alex and the team were fantastic! From start to finish, the communication was timely, support and information really clear. Highly recommend using H... See more

Rated 5 out of 5 stars

Being a more mature person I am not technically minded so the thought of having to complete forms online was completely daunting for me but with the help of Jessica I found renting a property throug... See more

Company replied

Rated 5 out of 5 stars

Henry Adams have looked after the letting of 8 flats for us for about 7 years and they have done an excellent job. Sophie and her team are very professional and helpful always going the extra mile to... See more


Company details

  1. Real Estate Agents
  2. Property Management Company

Information provided by various external sources

Henry Adams: estate agents, lettings agents, chartered surveyors, auctioneers, commercial, rural & development experts with offices in Sussex, Surrey & Hampshire


Contact info

4.1

Great

TrustScore 4 out of 5

207 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(207)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Pastiest and understanding

This is our first secured rented property and Henry Adams have been incredibly helpful all the way through. Our agent Charlie salter has been patient and very understanding of our situation he has answered all our questions that we’ve had.
The processes has ran smoothly and we couldn’t be more happier with the customer service that we have received.

17 March 2023
Unprompted review
Rated 5 out of 5 stars

Thank you so much Monique Holden and…

Thank you so much Monique Holden and Henry Adams for your fast and efficient service.
All the staff of Henry Adams chichester are highly professional. Especially Monique Holden, Charlie Salter and Nichola.
I am highly recommending Henry Adams for your estate Agency Services.

16 March 2023
Unprompted review
Rated 5 out of 5 stars

Prominent friendly Agent with huge portfolio.

Henry Adams without doubt appear to have their finger on the trigger in terms of availability. If there's a property you need, chances are they'll have it! The Chichester office has maximum presence with large windows and pay & display right round the corner. I have been dealing with Monique who has been genuinely interested in my situation and I look forward to relying on them for my new home!

14 March 2023
Unprompted review
Rated 4 out of 5 stars

The Lettings team are very friendly

The Lettings team are very friendly, helpful and kind. They really try to make the stressful situation of finding a new property easy and straightforward. I appreciate their professionalism and humanity.

14 March 2023
Unprompted review
Rated 5 out of 5 stars

Very happy indeed.

From the first contact to the final transaction I cannot fault the communication and professionalism shown by Nick and his team in the letting department, Chichester. A strong shout out goes to Charlie Slater who was excellent and a real pleasure to work with.

15 March 2023
Unprompted review
Rated 5 out of 5 stars

Charlie is your man!

It really was the 5 star experience. Thank you to everyone at Henry Adams Chichester and in particular, Charlie Salter. Charlie showed great professionalism from the very first phone call to and to our very last email. Charlie was extremely informative & knowledgable! The customer service skills were unrivalled and this is key of why everything went smooth & efficient.

Excellent work guys.

15 March 2023
Unprompted review
Rated 5 out of 5 stars

Love our new home, thank you all at Henry Adams

We have now secured our rental property through Henry Adams and I can honestly say a professional but friendly service from the first viewing to collecting the keys to our new home. We delt with Charlie Salter through the process and he was understanding, informative and very pleasant from start to finish. I dont often write reviews but thought Henry Adams and the great staff deserved a good review as we are absolutly delighted with our new home.

16 February 2023
Unprompted review
Henry Adams logo

Reply from Henry Adams

Thank you so much for taking the time to share your experience with us - we really appreciate it! Enjoy your new home!

Rated 5 out of 5 stars

Dealt with roxy at Bognor branch …

Dealt with roxy at Bognor branch helped me find a lovley home in felpham, only had a week or so to find a place as I had sold mine and I was lucky enough to get it because of her me and the kids love the house .Also thank you to Rachel with all my questions! Big thank you guys!

7 February 2023
Unprompted review
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Reply from Henry Adams

Thank you so much Emma, we really appreciate your review!

Rated 5 out of 5 stars

Henry Adams are fantastic!

We cannot recommend Henry Adams highly enough. They were kind, thoughtful, patient, so efficient and quick to respond and act on our behalf. We have the house of our dreams and owe it all to Charlie. Matt has been wonderful at answering all our questions now we are moved in. We are over the moon.

22 February 2023
Unprompted review
Henry Adams logo

Reply from Henry Adams

We're so pleased you've found your dream home - we hope you love living there!

Rated 5 out of 5 stars

Hassle Free Lettings

Letting through Henry Adams is a hassle free, speedy, efficient and pleasurable experience. Monique Holden was professional and helpful throughout.. Many thanks.. wouldn’t hesitate to recommend..

28 February 2023
Unprompted review
Henry Adams logo

Reply from Henry Adams

Thank you for taking the time to review your experience with our Chichester Office.

Rated 5 out of 5 stars

Great service.

Charlie Salter was diligent and thoroughly professional throughout. He was a pleasure to deal with always working in a timely manner and resolving outstanding issues quickly.

27 February 2023
Unprompted review
Henry Adams logo

Reply from Henry Adams

Thank you for taking the time to share your experience!

Rated 5 out of 5 stars

Henry Adams, Storrington

I have recently changed to Henry Adams being the managing agent for my rental property due to issues I had with the previous managing agent.

The staff in the Storrington branch have all been fantastic. They have answered any queries quickly and efficiently. They found a new tenant in a short space of time. Any maintenance queries have been dealt with in a professional and timely manner.

I swapped to them in November 22 and already they have surpassed the previous managing agent by miles.

Alex and all the lettings team have been amazing. They are a small team but all have a knowledge of what is going on with each property.

I now complete trust and confidence with the way my property is being managed.

19 February 2023
Unprompted review
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Reply from Henry Adams

Thank you so much Caren, we really appreciate your review!

Rated 5 out of 5 stars

We have recently started renting from…

We have recently started renting from Henry Adams Storrington. They have been amazing right from the start. I can’t thank Alex enough for dealing with everything so quickly, professionally and with such a kind caring attitude.
Responds very quickly to any query, and gives complete peace of mind.

5 stars isn’t enough, I would highly recommend Henry Adams in Storrington, they care about you as a person and are just outstanding.

18 February 2023
Unprompted review
Henry Adams logo

Reply from Henry Adams

Thank you so much Nicola, we really appreciate your review!

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