Help Medical Supplies Reviews 166

They sell this life sustaining equipment with warranty. Then when the equipment fails, you pay shipping to send it back and no idea of when it will repaired. They say they shipped it back to the manufacturer and they won't hear anything until it shows back. Can take up to 6 months. It's like your equipment is just gone? No info, nothing. Just gone. You get it when you get it.

The order and shipping went well and it was supposed to have a 1 year warranty, I would have given a much higher rating until we needed to get warranty for it, they had us ship it back at our cost of about$80.00 , they've had it well over a month now and won't give us any update or expectation of how much longer it will be to get it, and obviously if you have bought one of these, you need it and a month without it is a long time so beware that the warranty may not be a fast process,so if yours messes up too, you may be without it a while!

I ordered replacement filters from this company and both of the items i received were incorrect. Their website listed a 10 pack of filters and only one arrived. They told me it was a mistake in the website description. The HEPA filters were also incorrect. I paid extra for the manufacturers replacement parts (vs the off brand) and was sent the off brand. When i called to inquire about the mistake they were quite rude, although they did end up refunding me the difference in cost. They told me they don't even have the name brand ones in stock anymore so the website listing is just a catfish. I think it's shady to send customers the wrong (lower value) stuff hoping they don't complain and then to act defensive when they do.

was visiting from florida and really needed CPAP supplies. They were available on a weekend for me.

When my CPAP machine failed on Monday, the company I had been doing business with for over twenty years told me it would take at least six weeks to replace it. I called Help Medical Supplies on Tuesday (it was recommended to me by Chatgpt), and spoke to the wonderful Jeanette Stapleton, who not only helped me place my order, but even checked to make sure the equipment I wanted was available and that it met my needs! She shipped it out right away, and, incredibly, I had my new machine delivered on Wednesday, the very next day, with free shipping (and a 10% discount). I plan to use this company in the future and highly recommend them!

Had a good experience and the pricing was very good

My great purchasing experience with Help Medical has been with Nick Grinberg. From the first phone call and texts I’ve been perfectly happy with the company and especially Nick. His friendly attitude and professionalism regarding CPAP supplies has surpassed other suppliers that I’ve tried. I wished I could do more for Nick, like give him a raise, of which he surely deserves. Thanks again Nick and Help Medical.
Melvin Mason

Eric is THE BOSS when if comes to CPAP & CPAP supplies!

Amazing!!!! Eric was a savior. He got me a new CPAP when I was on vacation in NYC and my machine broke. Fantastic customer service and very fast service.

Eric is Pleasure to work with. Very accommodating

Eric Jackson was very helpful and patient. He explained xplained in detail how to use my CPAP and the associated app. And was willing to answer whatever questions I had.

Eric was Very helpful and personable , helped me get the medical supply that I needed right away!

Awesome service, great attention to detail, really “gets” that sleep struggle!

I bought a refurbished oxygen concentrator, the machine was broken. They returned none of my emails. They also didn’t request a prescription which I thought was strange. I will have to file with my bank to get my money back.

Yesterday, I called Help Medical Supplies to discuss the rental of an oxygen concentrator and spoke to Nick Grinberg. I was unfamiliar with all aspects of the medical apparatus as well as the rental process. Nick patiently walked me through the entire process and patiently listened to my myriad questions. He did not pressure me to immediately close the deal when I told him I did not want to rent that day because I wanted to perform my due diligence on the product and Help Medical Supplies. My research showed that both had excellent reviews.
Today, I called Nick back. He remembered my name and that we had talked the day before. Nick made the rental booking very easy for me. He was both friendly and professional.
I believe Help Medical Supplies and Nick Grinberg both deserve a 5 star rating.
Robert

Jeanette was such a help and walked me thru the process. My unit was sent out the same day, yesterday, and should be here very soon. Thanks so much. Janet

Eric was more than helpful with the selection and purchase of my new concentrator. He tried his hardest to send it as quickly as possible. Not only was the price the best, but also was the service. I look forward to any other needed purchases in the future!
Thank You
Karen

Easy to work with! Shipped out same day! Thanks Eric and team!

Eric was very patient and kind even when we don’t speak english very good he help us a lot.

Very quick delivery and the ResMed Airsense 10 works well. Just 4 stars, because the unit did not ship with a power cord, and I did not receive the unit that I thought I was ordering. Confusing number of options for Resmed 10's, and I ordered the wrong model. Be careful to read the descriptions, and I think they should provide more info on their website to highlight differences. A comparison table would be nice. The "card to cloud" model I received has no cellular connectivity and it does not communicate with the Resmed App. You have to bring or send the sd card to your provider for them to review your sleep data. I did not realize this until after I had opened the box and hooked up the equipment.