Wisp Reviews 11,032

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,910 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its ease of use and efficiency, highlighting how simple it is to obtain prescriptions and access care without the usual hassle of traditional doctor visits. Many appreciate the quick turnaround times for prescriptions and the convenience of resolving issues promptly, even on weekends. People often describe the process as seamless and respectful, making it an excellent option for those with busy schedules or specific healthcare needs. However, some people were dissatisfied with certain aspects, particularly regarding response times, with a few experiencing long waits for replies or prescription approvals. There were also instances where customers felt the product information was unclear or that there were discrepancies with the products received. Additionally, some reviewers expressed concerns about pricing and felt that the cost of services or products was not always transparent or consistent.

What people talk about most

Service

Consumers find service to be positive, often highlighting excellent communication and fast responses, with... See more

User experience

Customers had positive experiences with user experience, frequently highlighting the platform's ease of use,... See more

Product

Users describe ambiguous interactions with product. Many customers appreciate the ease of access to... See more

Response time

Clients share ambiguous opinions on response times. Many customers praise the fast service, with some... See more

Price

People report ambiguous experiences with price. Many customers express dissatisfaction, citing hidden... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The process was super easy and convenient, especially since I travel and it’s not always easy for me to get in to see a doctor. I also liked how quickly I was able to get a prescription. That sai... See more

Rated 5 out of 5 stars

I love using wisp. It’s quick and easy to use and great for busy people with busy schedules. I hate going to the doctor and sitting in the waiting room when I know what’s wrong and know what treatment... See more

Rated 5 out of 5 stars

This was hands-down one of the easiest and most efficient healthcare experiences I’ve had. I knew exactly what I needed for my infection, and the process to get antibiotics was quick, straightforw... See more

Rated 5 out of 5 stars

I had been with Twentyeight Health for a few years and to my disappointment found out that they were charging me a premium rate which I had never signed up for so I cancelled my membership with them a... See more


Company details

  1. Online Prescription Medication Vendor
  2. STD Testing Service

About Wisp

Written by the company

HiSmile

Treatment on your terms. Pick up your meds same-day at any local pharmacy, or choose free discreet delivery.

Take Symptoms Quiz

Shop Birth Control

Shop BV

Shop Yeast Infection

Shop UTI

Shop Cold Sores

Shop Genital Herpes

Online STI Consultation

The waiting room can wait

Written by the company

Sexual + reproductive care online
Get prescription treatment and holistic prevention for your most sensitive needs. That means affordable, accessible care for vaginal infections, herpes outbreaks, and STDs, plus pregnancy prevention and sexual wellness. Connect with a doctor and choose between same-day prescription pickup at your local pharmacy, or FREE delivery straight to your door. No appointments, no waiting rooms. Be heard, get care, feel better.

Contact info

4.0

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Got a prescription asap

Got a prescription asap. Saved me all the time of WAITING to get into my regular doctor. There are some things a woman knows about her body that doesn’t need to have to go through the waste-of-time testing and waiting for results, etc. I loved that I was able to discuss my symptoms, we concurred on the diagnosis, and action was taken - prescription filled. DONE.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Super impressed compared to competitors!!

Super impressed! Switched to Wisp after Nurx absolutely butchered my prescription multiple times (received late so my cycle was very messed up, they couldn’t figure out my insurance, charging wrong amounts etc).

Since the beginning, Wisp has been a breeze! It’s been over a month and it’s been great. Super easy to get a similar prescription. I submitted my information on a Sunday night and by Tuesday, my pharmacy had it ready for pick up!

I will be using them from now on and will be looking into other things they offer, like skin care!

The only negative is that they send constant texts/emails, but that’s an easy click to turn off :)

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy and Quick!

The entire process was incredibly easy and prompt. I reached out to Wisp at about 8am, and by 9:30am, my prescription was ready and waiting for me.

27 March 2026
Rated 1 out of 5 stars

Do not use this company

Do not use this company! Major quality control problems, just burned my private area severely with the OMG cream, my first batch was fine. Second batch is like pure peppermint oil

29 March 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there! For general information, responses to medication can vary, and treatment approaches sometimes require follow-up guidance or adjustments. Additional general information about treatment expectations is available in the Help Center under “What if my treatment doesn’t work?” or through the support team at support@hellowisp.com.

Rated 3 out of 5 stars

Convenient yet costly

The convenience is great, but the cost is too high between the prescription and your fee.

1 February 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there. Additional fees, such as medication-related costs, apply for local pharmacy pick-up and are clearly noted during checkout. Consultation fees cover a clinical review by a licensed provider and, when appropriate, the issuance of a prescription. For more information, please check out our Help Center by searching “Is there an extra charge at my pharmacy?”, or reach out to our support team at support@hellowisp.com.

Rated 5 out of 5 stars

I am so happy that there's a company…

I am so happy that there's a company like this, easy access to the things that is essential to a woman's health. To be honest I don't know what I would do without wisp. Always a timely response to my questions or any concerns. I am just so grateful that you all are here.

23 March 2026
Rated 1 out of 5 stars

The dr prescribed a antibiotic I'm…

The dr prescribed a antibiotic I'm allergic too and I have message several times and still no medication has been sent to fix my U.T.I

25 March 2026
Wisp logo

Reply from Wisp

Hi there! We appreciate feedback and work to provide timely guidance. Response times may vary depending on the type of consultation, as our priority is always to provide safe and thorough support. For urgent health concerns, please contact a local healthcare provider or emergency services. For more information on typical response timelines, please check out our Help Center by searching “When can I expect to hear from a clinician?”, or reach out to our support team at support@hellowisp.com.

Rated 1 out of 5 stars

Worst product ever

Worst product ever. Does not get rid of one line on my lips. For every review here that is positive those people are getting paid off. Don’t waste ur money. This is the truth

28 March 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there! For general information, responses to medication can vary, and treatment approaches sometimes require follow-up guidance or adjustments. Additional general information about treatment expectations is available in the Help Center under “What if my treatment doesn’t work?” or through the support team at support@hellowisp.com.

Rated 5 out of 5 stars

Quick and easy

I don't have time to get into the doctor for something that I don't feel is necessary to be seen for, so I appreciate this site for that reason.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

My experience was great this time…

My experience was great this time because my money wasn't refunded and the meds I ordered were sent over to my pharmacy promptly. Even the pH wash came pretty quick. I love that it is easy to describe your symptoms to the doctor and they know exactly what's wrong.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

I would give this brand negative stars…

I would give this brand negative stars if i could. i have irregular periods and have been on birth control for the past 10 years, i reached out to Wisp to try to get metformin to regulate my periods but they told me to get on the depo in order to get metformin to try to regulate my periods. Depo prevented my periods…. why would i get on medication to prevent it and then take medicine to induce it…? That makes absolutely no sense that’s like drinking a red bull then taking melatonin. I’ve seen TONS of recent 5 star reviews and after my own experience i would call it suspicious considering my unprofessional experience with them.

25 March 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there! We appreciate feedback and are committed to providing safe and accessible services. In some cases, in-person evaluation may be recommended to support the best outcomes. For general information on how prescriptions and telehealth visits are handled, please check out our Help Center by searching “Will I be charged if not approved for treatment?”, or reach out to our support team at support@hellowisp.com.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Company makes everything very easy

Company makes everything very easy. I was skeptical at first because of years of getting the run around from primary care doctors and insurance. But this company makes things easy and fast to get the care you need

16 December 2025
Unprompted review
Rated 5 out of 5 stars

A healthcare ouroboros

I was caught between my active state health insurance and a previous, inactive policy from an old job that was blocking access to my state one. When I needed emergency contraception, I was stuck in an endless loop of phone calls and requests to remove the other healthcare provider that would take 72 business hours—no good when I’m on a deadline to take a pill! My weight further complicated the scenario which is why I couldn’t go OTC for my needs. Wisp was the only way to get a same day prescription written and filled so I could have peace of mind. I don’t know what else I would have done!

20 March 2026

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