Wisp Reviews 11,029

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,910 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its ease of use and efficiency, highlighting how simple it is to obtain prescriptions and access care without the usual hassle of traditional doctor visits. Many appreciate the quick turnaround times for prescriptions and the convenience of resolving issues promptly, even on weekends. People often describe the process as seamless and respectful, making it an excellent option for those with busy schedules or specific healthcare needs. However, some people were dissatisfied with certain aspects, particularly regarding response times, with a few experiencing long waits for replies or prescription approvals. There were also instances where customers felt the product information was unclear or that there were discrepancies with the products received. Additionally, some reviewers expressed concerns about pricing and felt that the cost of services or products was not always transparent or consistent.

What people talk about most

Service

Consumers find service to be positive, often highlighting excellent communication and fast responses, with... See more

User experience

Customers had positive experiences with user experience, frequently highlighting the platform's ease of use,... See more

Product

Users describe ambiguous interactions with product. Many customers appreciate the ease of access to... See more

Response time

Clients share ambiguous opinions on response times. Many customers praise the fast service, with some... See more

Price

People report ambiguous experiences with price. Many customers express dissatisfaction, citing hidden... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The process was super easy and convenient, especially since I travel and it’s not always easy for me to get in to see a doctor. I also liked how quickly I was able to get a prescription. That sai... See more

Rated 5 out of 5 stars

I love using wisp. It’s quick and easy to use and great for busy people with busy schedules. I hate going to the doctor and sitting in the waiting room when I know what’s wrong and know what treatment... See more

Rated 5 out of 5 stars

This was hands-down one of the easiest and most efficient healthcare experiences I’ve had. I knew exactly what I needed for my infection, and the process to get antibiotics was quick, straightforw... See more

Rated 5 out of 5 stars

I had been with Twentyeight Health for a few years and to my disappointment found out that they were charging me a premium rate which I had never signed up for so I cancelled my membership with them a... See more


Company details

  1. Online Prescription Medication Vendor
  2. STD Testing Service

About Wisp

Written by the company

HiSmile

Treatment on your terms. Pick up your meds same-day at any local pharmacy, or choose free discreet delivery.

Take Symptoms Quiz

Shop Birth Control

Shop BV

Shop Yeast Infection

Shop UTI

Shop Cold Sores

Shop Genital Herpes

Online STI Consultation

The waiting room can wait

Written by the company

Sexual + reproductive care online
Get prescription treatment and holistic prevention for your most sensitive needs. That means affordable, accessible care for vaginal infections, herpes outbreaks, and STDs, plus pregnancy prevention and sexual wellness. Connect with a doctor and choose between same-day prescription pickup at your local pharmacy, or FREE delivery straight to your door. No appointments, no waiting rooms. Be heard, get care, feel better.

Contact info

4.0

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It’s almost too good to be true

I have used Wisp multiple times now and absolutely love it. As a woman and a nurse, I feel like I have struggled to find fast, non biased, compassionate and “simple” healthcare at times. Wisp puts that at my fingertips. I couldn’t be happier with my experiences.

1 April 2026
Unprompted review
Rated 2 out of 5 stars

I love the convenience but could use more care

I love how easily accessible wisp makes these products for women. Getting on birth control was extremely easy and convenient. However, I’ve been having a hard time on the pill I received with abnormal bleeding (heavy bleeding with clots and extreme cramps) for over two wks now and I feel like I’m being brushed off just telling me it’s break through bleeding every time. I’m going to make an appt with an obgyn and most likely cancel my subscription because it doesn’t feel normal and bleeding this heavily with cramps, for this long isn’t easy and I’m getting the same responses over and over (I’m not sure if they’re just prompted or what) but my questions aren’t being answered. The fact that I’m getting the same word for word responses makes it feel like they don’t actually care.

Update: “what if my treatment doesn’t work” doesn’t apply to my situation. Ive been conversing with providers since my bleeding has persisted and have just been told it’s break through bleeding and while I agreed at first, since it’s been two wks, I no longer agree and I am going to be seeing a dr to make sure I’m okay. If it’s recommended to stop my treatment I will then email support to cancel my subscription. The response is actually a little more concerning than my whole experience to be honest. Also, asking support medical questions makes no sense when I’m already speaking to nurses on the wisp team…

28 March 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there! For general information, responses to medication can vary, and treatment approaches sometimes require follow-up guidance or adjustments. Additional general information about treatment expectations is available in the Help Center under “What if my treatment doesn’t work?” or through the support team at support@hellowisp.com.

Rated 2 out of 5 stars

READING REVIEWS to SEE if PRODUCT WORKS or NOT

I WAS looking At The WISP eyebrow and Lashes growing Serum . and Reading ABOUT it . Then IT Went To Reviews And Started TALKING ABOUT How Someone Said “ I KNOW my Body When I’m Getting A UTI”😳And Other People Were Saying Same Thing, And I Wondered WHERE the WISP product Went ?❗️ I Believe Your Website Pages ARE MIXED up SOME HOW? I Wanted to See IF I WOULD Like to BUY IT. Please Check Them Out 😊G-d❤️Bless

3 April 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there! Thank you for your feedback. We’re always working to improve our services and provide clear information. For questions or more details, please visit our Help Center on our website or contact our support team at support@hellowisp.com

Rated 1 out of 5 stars

I don’t wanna know what was in these

The Ph balancing wipes I received gave me an extremely uncomfortable infection after multiple consistent use while traveling. :( Threw them away!

13 March 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there! For general information, responses to medication can vary, and treatment approaches sometimes require follow-up guidance or adjustments. Additional general information about treatment expectations is available in the Help Center under “What if my treatment doesn’t work?” or through the support team at support@hellowisp.com.

Rated 2 out of 5 stars

The consult was fine

The consult was fine. Everything else was not. I placed an order initially, but was unclear due to your location terms if I could use your service. In the meanwhile I went to the store and bought all the over the counter goods. I tried to cancel immediately. It was confirmed to me 3 times that it was canceled. Yet the package came in the mail still. Not canceled. Now we're several hundred dollars into this with excessive products I don't need that wisp services confirmed was canceled and I would see the refund for. My frustration levels are high.

25 March 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there! Thank you for your feedback. We’re always working to improve our services and provide clear information. For questions or more details, please visit our Help Center on our website or contact our support team at support@hellowisp.com

Rated 3 out of 5 stars

Not affordable…

I do like that you get affordable medication for like HIV or Herpes but as someone with no insurance I was trying to get affordable birth control and they will give you a prescription but the actual medicine price at the pharmacy is still going to be very high if you don’t already have it covered in your insurance

7 March 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there. Additional fees, such as medication-related costs, apply for local pharmacy pick-up and are clearly noted during checkout. Consultation fees cover a clinical review by a licensed provider and, when appropriate, the issuance of a prescription. For more information, please check out our Help Center by searching “Is there an extra charge at my pharmacy?”, or reach out to our support team at support@hellowisp.com.

Rated 1 out of 5 stars

Long wait times

Long wait times, ridiculous excuse as to why you cannot apply refills to a prescription. Over priced. Nothing good here. You need to rethink your business model. I will not ever recommend this site.

28 March 2026
Wisp logo

Reply from Wisp

Hi there! Thank you for your feedback. We’re always working to improve our services and provide clear information. For questions or more details, please visit our Help Center on our website or contact our support team at support@hellowisp.com

Rated 5 out of 5 stars

Got a prescription asap

Got a prescription asap. Saved me all the time of WAITING to get into my regular doctor. There are some things a woman knows about her body that doesn’t need to have to go through the waste-of-time testing and waiting for results, etc. I loved that I was able to discuss my symptoms, we concurred on the diagnosis, and action was taken - prescription filled. DONE.

12 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look