I've had a very seamless and positive experience with this business from the product quality, yielding some great results with their LED red light devices and have purchased their IPL device as well.... See more
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Review summary
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I have used the LED face mask 6 days a week for 10mins a day on mode 6 for the last 6 weeks. I was initially skeptical about whether it would make any differences, however, have noticed I no longer ge... See more
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I have been consistently using the LED Therapy Mask Plus since start of march so 6 months now and have had the best results. I've had really bad acne and scarring for a good 15+ years now so have trie... See more
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I have been using the LED Light Therapy Face Mask PLUS with Decolletage around 5 times a week for nearly a year now and loving the results! I use the Triple Radiance 635 nm, 854 and 465nm which has... See more
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Company details
Written by the company
At Hello Silky, we’re dedicated to helping you achieve professional salon-quality results right from the comfort of your home. Our innovative beauty devices, including our best-selling IPL and LED therapy masks, have been meticulously designed to deliver effective, long-lasting results for smoother skin, clearer complexion, and overall radiance. Backed by thousands of glowing customers, we take pride not only in the results our products deliver but also in providing outstanding customer support. We are here every step of the way to ensure you have an incredible experience. With a risk-free 90-day money-back guarantee, we are confident you’ll love the transformation you’ll see with Hello Silky products.
Contact info
Australia
- hello@hellosilky.com
- hellosilky.com
4.6
Excellent
95 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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I had ordered ahead of time and was not…
I had ordered ahead of time and was not kept alert by email that there was a delay and stock had run out i only found out myself by emailing tp b told i will.have to wait again till in stock
7 November 2021
Reply from Hello Silky
Hi Filipo,
Thank you for your feedback.
Your item was dispatched soon after your order was placed, and it's now in NZ waiting for delivery. This shipping process from Australia to NZ has only taken less than one week.
Can you please rectify if your feedback relates to an order placed at our store as the status of your order seems to be in perfect order?
We hope to hear from you soon :)
I bought the ultimate package
I bought the ultimate package. IPL machine did nothing for hair growth and i tested it in one arm as a control. The LED mask is contraindicated for thyroid conditions which was not stated in the website per purchase. In only found out when i opened the box and read the blurb. The face exfoliator is ok. I’m leaving a review here because it looks like hello silky website only publishes 5 star reviews which gives the wrong impression of the product. Very unhappy with purchase.
7 November 2021
Unprompted review
Reply from Hello Silky
Hi Imogen,
Thank you for your review.
We are sorry to hear that you feel this way. As mentioned in our emails, Thyroid patients can use LED light therapy so long as they get their doctors approval. This is also stated on our LED therapy FAQ page. You can learn more about frequently asked questions by using the link below.
https://www.hellosilky.com/pages/led-light-therapy-faqs
Most LED therapy devices will either recommend not to use it or get your doctor to review it for your safety.
As for our IPL device, it uses IPL technology which is proven to work when using it correctly. We’d love to have the opportunity to help you use it properly to archive the best possible results.
With that said, we are proud to offer our customers a 90-day money-back guarantee on all purchases. You can learn more about our policy using the link below to qualify for a return and a refund.
https://www.hellosilky.com/pages/90-day-risk-free-trial
We’d love to hear from you soon!
Quick delivery and quick response.
25 October 2021
blown away!
My ipl device is great! I’ve used it for around 6 times and my hair growth is reduced by a lot. Worth every penny.
The packaging is really cute and instructions are super easy to follow. I’m recommending it to everyone now!
7 October 2021
Unprompted review
The hair removal device is super convenient & easy to use
The hair removal device is so convenient, especially during this lockdown and it’s so easy to use! I would recommend this for anyone who’s looking for a more permanent solution to shaving/waxing.
16 August 2021
Unprompted review
Amazing brand
I absolutely love all the products from Hello Silky and definitely would recommend them to anyone. I also want to say how amazing their customer service is. They are always prompt to respond to emails and are very friendly.
4 August 2021
Unprompted review
Amazing product
Such an incredible product this IPL device from Hello Silky. Very easy and quick to use plus the delivery is was fast. No pain, and instructions are super clear. I love the cute packaging too. Hair reduction on my legs, armpits and bikini were already visible after only 4 uses and I’m now on session 7. Can’t wait to see the rest!
31 July 2021
Unprompted review
Everything about this product is A+
Everything about this product is A+
The companies communication level was swift and so friendly but the product itself is the best thing I’ve done for myself.
Comments on my skin were almost immediate. This has become the number one part of my nightly quiet time self indulgence lol
19 May 2021
Unprompted review
Reply from Hello Silky
Hi Kim, thank you so much for your feedback!
We are glad to hear about your experience! ☺️
I just received my Ipl hair removal…
I just received my Ipl hair removal device it didn’t take long for it to get here I live in Newfoundland Canada I haven’t tried it yet it was packaged professionally I can’t wait to try it will write another review and let you know how it went
5 May 2021
Unprompted review
Reply from Hello Silky
Dear customer,
Thank you so much for your feedback! We are glad your product has arrived in a timely manner.
If you have any questions about our products, please do not hesitate to let us know!
Happy IPL hair removal!
Excellent Store
I don't usually write reviews, but these people at Hello Silky deserve it! I purchased their HomeSet (led therapy, ipl device and cleanser) and wow!!
The items arrived literally 24 hours after I placed my order. I'm from Melbourne, Australia. I started using the led mask right away for my hormonal acne, and after only 2 weeks, it has made such a big difference on my face. I use it in combination with the facial cleanser the set came with.
As for the IPL machine, I've only used it three times, so too early to see hair reduction however when I do my sessions, it feels like doing it at a salon but without the pain. So I'm sure I'll be seeing results very soon! I also had some questions about using the devices and got an answer right away.
I wish buying online was always this great!
24 February 2021
Unprompted review
Reply from Hello Silky
Hi Teagan, thank you so much for your feedback!
We are glad to hear about your experience.
Do not hesitate to reach out to us if you have further queries!
Slow delivery but worth the wait
Took 2 months to arrive (NSW to QLD) and had an overseas power adapter. But the IPL Itself was professionally packaged and works exactly as expected (once an adapter is purchased from elsewhere)
12 June 2020
Unprompted review
Love it
Great product. Took a while to recieve it and Contacted the seller and didn't get a response, but it came and I love it .
17 May 2020
Unprompted review
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