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Rated 5 out of 5 stars

Great service and range of products. I ordered an SPF that I’ve not been able to find elsewhere & a couple of lips products. Despite being sent from Korea, it arrived quite quickly, well packaged and... See more

Rated 5 out of 5 stars

Best prices online, easy to use website and reasonable delivery costs. Really well packaged!

Rated 5 out of 5 stars

I've ordered a couple of times now from Hello Seoul. Im absolutely delighted with their service and products. There was some lovely little freebies too, which was a nice surprise. Please note, the p... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Hello Seoul a few times now and they are excellent. The products are a good price - cheaper than some other K-Beauty UK sellers - and they often run sales and offers which make their... See more

Company replied

Company details

  1. Beauty Supply Store

Written by the company

Your one stop K-Beauty Shop


Contact info

4.8

Excellent

TrustScore 5 out of 5

190 reviews

5-star
4-star
3-star
2-star
1-star

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and range of products

Great service and range of products. I ordered an SPF that I’ve not been able to find elsewhere & a couple of lips products. Despite being sent from Korea, it arrived quite quickly, well packaged and with excellent tracking information. This is my first order with this company but I would definitely order from them again

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

First time using HS, so only one item ordered. Superb service and very efficient tracking communication.
Product received much more quickly than anticipated and service and delivery appears to be way more efficient compared to other companies in Korea which we've previously had to rely on, that are extremely slow.
Will definitely be using again(outstanding little extras sent with the order,too !) .

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Range & Speedy Delivery

First time purchasing from Hello Seoul, and certainly will not be the last. They stock a great range of Korean beauty products, particularly brands that can be hard to come by in the UK. The items I ordered came so quickly, I ordered on the 15th of December and they were received on the 20th of December. I received tracking information throughout. Was also lovely to receive samples with my order.

Highly recommend!

20 December 2025
Unprompted review
Hello Seoul logo

Reply from Hello Seoul

Hi LC,

Thank you so much for your wonderful review and for choosing Hello Seoul for your first order! We’re delighted to hear that you enjoyed our range of Korean beauty products and that your delivery arrived quickly with helpful tracking updates. It’s also great to know the samples were a nice touch 😊

We truly appreciate your recommendation and can’t wait to welcome you back again soon.

Warm regards,
The Hello Seoul Team 💖

Rated 5 out of 5 stars

Great product range and good prices

Great product range and good prices. Was a little worried as I hadn’t used them before. But the service was fantastic. Items arrived quickly. And my one item was out of stock. I received a refund and a email voucher for inconvenience

13 November 2025
Hello Seoul logo

Reply from Hello Seoul

Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear you were happy with our product range, pricing, and service. While we’re sorry one item was out of stock, we’re glad we could resolve it quickly for you. We truly appreciate your support and hope to see you again soon. ✨✨✨

Rated 5 out of 5 stars

Arrived super fast and with nice sample…

Arrived super fast and with nice sample gifts to try.

11 April 2025
Hello Seoul logo

Reply from Hello Seoul

Hello Francesca! Thank you very much for your 5-star review. We truly appreciate your support. We hope you enjoy the gifts! Thank you for choosing us. With love from the Hello Seoul Team.♥

Rated 5 out of 5 stars

Great service!

Great service!

14 April 2025
Hello Seoul logo

Reply from Hello Seoul

Hello Carol! Thank you very much for your 5-star review. We truly appreciate it. We hope to see you shopping at our store again soon. We now have over 124 brands available, and we are grateful for your continued support. Thank you for choosing us. With love from the Hello Seoul Team ♥

Rated 1 out of 5 stars

Not delivered - 14 days later

Put in an order for several items back in November - 14 days later this has still not been delivered, with no real Tracking updates during this time. Message from Royal Mail said it would be delivered today - still nothing

It's really inconvenient, as i need the items, and would have ordered elsewhere had i known how long this would take

10 December 2024
Unprompted review
Hello Seoul logo

Reply from Hello Seoul

Hello Roya,

We have emailed you an update on your order. According to Royal Mail, your order is ready for delivery today.

Our standard delivery timeframe for the UK is 2-3 business weeks. However, the fastest delivery from South Korea to the UK via Royal Mail can take as little as 6 days, including weekends.

However, please note that actual delivery times can vary due to customs clearance, local Royal Mail depot schedules, holidays, or adverse weather conditions. You can follow the delivery status via the Royal Mail App.

(Once customs clearance is complete, Royal Mail will scan the parcel and send it to your local depot, where you can update delivery options. You can do this on the Royal Mail app)

We apologise for any inconvenience this may cause, and we appreciate your patience during this process.

Thank you for your understanding. Have a nice day!


Kind regards,
Hello Seoul

Rated 5 out of 5 stars

Delivery was fast

Delivery was fast, products were authentic and even received free gifts. Made the order on the 4th of November received it 12th November

4 November 2024
Unprompted review
Hello Seoul logo

Reply from Hello Seoul

Hello Varaidzo! Thank you very much for your 5-star review. We truly appreciate it! We hope you enjoy the gifts. Thank you for your support. Love from the Hello Seoul Team ♥

Rated 4 out of 5 stars

Good service

Quick delivery and products are legit

15 October 2024
Hello Seoul logo

Reply from Hello Seoul

Hello Julie! Thank you so much for your review. We greatly appreciate it! Your support means a lot to us. We hope to see you again soon. Love from the Hello Seoul Team ♥

Rated 5 out of 5 stars

Fabulous service and products

I've ordered a couple of times now from Hello Seoul. Im absolutely delighted with their service and products. There was some lovely little freebies too, which was a nice surprise. Please note, the products you order are shipped to you direct from Korea, but the shipping was still super quick and I received regular updates throughout on tracking too.
Overall I'm very impressed with Hello Seoul and I wouldn't hesitate to recommend them :) very happy customer.

21 August 2024
Unprompted review
Hello Seoul logo

Reply from Hello Seoul

Hello there! Thank you so much for your 5-star review. We appreciate it a lot and will do our best to provide great service. We hope to see you shopping at our store again. We now have 70+ brands available for your continued support. Thank you for your support. Love from the Hello Seoul Team ♥

Rated 5 out of 5 stars

Reliable company - will be ordering again

Delivery was super quick since it was being shipped from overseas (took less than a week). No customs or duty tax to pay on arrival as my order was under the threshold and tax is charged when you pay - so no surprises. They also gave me some free samples which was such a lovely touch. Will definitely be ordering again!

14 August 2024
Unprompted review
Hello Seoul logo

Reply from Hello Seoul

Hello there! Thank you so much for your 5-star review. We appreciate it a lot. We will do our best to provide great service. Thank you for your support. We hope to see you shopping at our store again. Love from the Hello Seoul Team ♥

Rated 5 out of 5 stars

First order from Hello Seoul and I am…

First order from Hello Seoul and I am extremely impressed. Packaged securely and had some freebies, including face masks. Will definitely be ordering again! Thank you 💖

10 June 2024
Unprompted review
Hello Seoul logo

Reply from Hello Seoul

Hello! Thank you so much for your 5-star review. We appreciate it a lot! Thank you for supporting us! We hope to see you shopping at our store again. Love from Hello Seoul Team ♥

Rated 5 out of 5 stars

Was great to purchase from

Was great to purchase from. Made a mistake when ordering and autofilled the incorrect address. I emailed to see what could be done and they amended this for me in less than 24 hours. Very happy:)

13 May 2024
Hello Seoul logo

Reply from Hello Seoul

Hello there! Thank you so much for your 5-star review. We appreciate it a lot! We will continue do our best always. Thank you for supporting us. We hope to see you shopping at our store again. Love from Hello Seoul Team ♥

Rated 5 out of 5 stars

Amazing website

Amazing website! Everything was smooth and easy to order. Arrived within a couple of days and got some freebies! Definitely will order from Hello Seoul again💕💕

11 March 2024
Hello Seoul logo

Reply from Hello Seoul

Hello there, Thank you so much for the 5-star review, we appreciate it! Love from Hello Seoul Team ♥

Rated 5 out of 5 stars

Incredible service

Incredible service, cute free samples and fast delivery. Will definitely use this company again. Items are good value and overall I’m very happy.

2 March 2024
Unprompted review
Hello Seoul logo

Reply from Hello Seoul

Hello! Your review made our day! Thank you for the 5-star! Thank you so much for your 5-star review. We appreciate it a lot! Thank you for supporting us. Love from Hello Seoul Team ♥

Rated 1 out of 5 stars

Order not receive!!!

I made an order last January 5, 2024 but have not receive it until now.
I contacted the courier but they could not find my parcel. I was advised to contact the sender.
I sent a complaint in the email provided from the site but I did not receive any response!

5 February 2024
Unprompted review
Hello Seoul logo

Reply from Hello Seoul

Hello there, We have emailed you the update on your order. The Royal Mail said the parcel was refused by the receiver/ Missing parcel. Kind regards, Hello Seoul Team

Rated 5 out of 5 stars

Great service

Great service, ordered from them twice. Speedy shipping, well packaged. Thank you :)

11 January 2024
Hello Seoul logo

Reply from Hello Seoul

Hello! Thank you so much for your 5-star review. We appreciate it a lot! Thank you for supporting us. Love from Hello Seoul Team ♥

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