Food quality is excellent. Step by step instructions easy for teenagers to follow. A huge amount of plastic and cardboard packaging. Recipe cards are brilliant.Reasonable value while I'm getting the d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recipes are great and the deliveries are always completed well. While I understand the reasoning for the change, I still prefer the old boxes it got delivered in, the carboard now is often squished an... See more
Company replied
Great communication from delivery team, large selection of meals which are fresh and well portioned, reasonably priced. Weekly 3 night menus leads to less waste which in turn saves money .
Company replied
We are loving our meals. We order 3 meals a week. This takes the thinking out of the equation on what to cook. Everything is at your fingertips with easy recipes to follow. The flavours are fantastic... See more
Company replied
Company details
Written by the company
Whether you're cooking for two or feeding a whole hungry horde, HelloFresh has the right meal plan for you! Choose from classic, vegetarian or family-friendly recipes, then select how many meals you need and for how many people. With meal planning and grocery shopping out of the way, you're left with the fun part of cooking! Learn new skills as you take on cuisines from all over the world. Say goodbye to the stress of deciding what's for dinner and hello to healthy variety! Our flexible subscription plans mean you can pause or cancel deliveries before our order cut-off deadline each week. And our friendly customer care team are here to help with any questions or feedback you have. Thanks for choosing HelloFresh!
Contact info
5 Queen Street, 2008, Sydney, Australia
- (02) 8188 8722
- hello@hellofresh.com.au
- hellofresh.com.au
4.1
Great
19K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delicious food
Delicious, easy to follow recipes, and totally fresh ingredients. Great portion sizes. Highly recommend.
12 April 2026
Reply from HelloFresh Australia
We're so happy to hear you enjoyed the fresh ingredients and easy recipes! Thanks for the five stars and recommendation! ⭐
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch💚
Reply from HelloFresh Australia
We appreciate your feedback and are so glad to hear that you find our service convenient and that you are enjoying the food we provide.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
DO NOT USE they do not honour the deals…
DO NOT USE they do not honour the deals they advertise. I signed up for Qantas points and after 10 weeks of phone calls, always being told someone else will call back as it’s being escalated but never receiving a call back. They have confirmed they wont honour the deal because it didn’t go through at the sign up time.
22 April 2026
Unprompted review
Reply from HelloFresh Australia
Hi,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Blanch
Customer Resolution Specialist
HelloFresh
Poor quality fresh produce with short expiry dates
Poor quality fresh produce with short expiry dates including mixed salad leaves, broccoli, coriander etc. Need longer expiry dates and fresher produce particularly to reflect your brand name ie Hello Fresh. Plus need the ability to easily change delivery dates, ie skip weeks etc and your app makes it very challenging so a poor customer experience.
17 April 2026
Reply from HelloFresh Australia
Hi Ruth,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Blanch
Customer Resolution Specialist
HelloFresh
What's good about Hellofresh
Quality of the food. Less time spent at supermarkets. Money saving. Initially had some issues with missing products but have been good since brought to your attention. Don't have to think about what to cook. Good variety. 80% of food is flavoursome.
21 April 2026
Reply from HelloFresh Australia
We're happy to hear that our service helps you save time and money, and provides tasty, varied meals! We appreciate you bringing the initial order issues to our attention and are glad things have improved since. Thanks for your feedback.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
Beware of Hello Fresh people coming to your door
I just had someone from Hello Fresh turn up on my doorstep. She mentioned that as a past customer of Hello Fresh, she wanted to get some feedback on why we don't use them anymore. She then went on to say how they've made changes and if I can open the app and sign in, she will show me the changes. Here I'm thinking she's showing me recent changes, she kept telling me to hit next and next. Next minute, a $96 charge came out of my account. I said wait a minute, I didn't want to proceed with it. How do I cancel it and get a refund. Her response was, oh you can skip it. I said will that then process me a refund and she said no. She said maybe you have to deactivate the account, then quickly left. I had to deactivate the account and contact their customer service team to make sure I get a refund. They took money out of my account in 10 seconds but now can only refund it within 3-5 business days. I asked for it to be escalated and they said there is nothing they can do. I am fuming and won't be using Hello Fresh ever again.
21 April 2026
Unprompted review
Reply from HelloFresh Australia
Hi,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Blanch
Customer Resolution Specialist
HelloFresh
Great recipes with ingredients…
Great recipes with ingredients provided. Easy instructions to follow in the cooking process.
Reasonably quick to cook .
Recipes I would not normally try.
Delicious to eat!!!!
17 March 2026
Reply from HelloFresh Australia
We're happy to hear that you enjoyed the recipes and found the instructions easy to follow. It's great to know you tried new dishes and found them delicious! Thanks for your positive feedback.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
Iam extremely unhappy with the service…
Iam extremely unhappy with the service I received. I was clearly quoted one price, but then charged a much higher amount without any proper explanation or approval from me.
Taking money without confirming the revised cost is completely unacceptable and unprofessional. This feels misleading and dishonest.
I expect this matter to be addressed promptly and an explanation provided as to why the price changed without my consent. This is not how a reputable business should operate.
27 March 2026
Reply from HelloFresh Australia
Hey Brad,
Thanks for taking the time to leave a review. We're gutted to hear we missed the mark - life’s hectic enough without us adding to the chaos!
We want to make this right. We’ve already reached out privately to get this sorted for you.
Chat soon,
Blanch
Customer Resolution Specialist
Youfoodz
Easy
Great recipes. Easy instructions. Any issues with ingredients are sorted out straight away
10 March 2026
Reply from HelloFresh Australia
We're happy to hear that you find our recipes great and easy to follow! It's wonderful that ingredient issues are promptly resolved. Thank you for your positive feedback.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
I have found on multiple occasions the…
I have found on multiple occasions the vegetables are not very fresh and only just last the week. Also my last order 2 of my items had past there use by date so they didn't even last a week.
21 January 2026
Reply from HelloFresh Australia
Hi Lisa,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Blanch
Customer Resolution Specialist
HelloFresh
Think I spend less money using Hello…
Think I spend less money using Hello Fresh because I don’t go to the shops as often and therefore buy the things I think I need.
Meals are surprising filling compared to the size of the meat received.
14 April 2026
Reply from HelloFresh Australia
We're happy to hear that our service helps you save money by reducing impulse buys at the grocery store. It's great to know that you find the meals filling, even with smaller meat portions. Thanks for your positive feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
Love the convenience and freshness of…
Love the convenience and freshness of products.
3 February 2026
Reply from HelloFresh Australia
We're so happy to hear you're enjoying the convenience and freshness of our products! Thank you for the five-star review!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
Tasty and easy
14 April 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
Reply from HelloFresh Australia
We appreciate your five-star rating! It's great to hear that you find our meals tasty and easy to prepare. Thanks for sharing your experience!
- Daren
Very good
Very good, our family have throughly enjoyed the family friendly meals… top notch
31 March 2026
Reply from HelloFresh Australia
Thank you for the five stars! ⭐ We're delighted to hear that our family-friendly meals have been a hit with your family. We appreciate your top-notch feedback!
- Daren
If you are always struggling to decide what's for dinner....
Recipes are great and the deliveries are always completed well. While I understand the reasoning for the change, I still prefer the old boxes it got delivered in, the carboard now is often squished and as it is kept cold, it falls apart easily like cardboard does when it gets wet. Very occasionally the meat can be too fatty or something, but vegies and everything else are usually pretty good. It helps us diversify our meal choices and try things we otherwise probably wouldn't attempt to cook and not have to wander the supermarket trying to decide! Easy to order and change meal choices.
26 March 2026
Reply from HelloFresh Australia
Thank you so much for your review!
We appreciate your positive feedback on our recipes and deliveries. We've noted your comments regarding the new box quality and how it performs when damp, as well as the occasional issue with meat quality. We're glad our service helps diversify your meals and simplifies meal planning.
- Daren
Constant mistakes, missing ingredients.
Got a meals delivered. Spent the 20mins cooking it up, absolutely disgusting, inedible, saltiest thing I’ve tasted. Called customer service and they didn’t want anything to do with it and then cancelled our subscription! Absolute poor customer service, rude and “failed to believe” no apology.
16 April 2026
Unprompted review
Reply from HelloFresh Australia
Hi Chris
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Daren
Customer Resolution Specialist
HelloFresh
The ease of cooking these meals is…
The ease of cooking these meals is fantastic, they are also very flavoursome, only thing is some bags of lettuce have been slimy and soggy so have had to pull all those bits out, with all the meals I've had there has only been one my husband and I havent liked.
7 April 2026
Reply from HelloFresh Australia
We're happy to hear that you find our meals easy to cook and flavorful! We appreciate your feedback regarding the lettuce and are sorry some bags were not up to standards. We'll look into this to ensure consistent quality. We appreciate you sharing your experience.
-Daren
Reply from HelloFresh Australia
We're so happy to hear you think the menu and food is delicious! Thank you for your five-star review; we appreciate your feedback.
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
The food i have had this week has been…
The food i have had this week has been so tasty.
15 April 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're so happy to hear that you enjoyed the tasty food from your box this week!
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.