Hello Neighbour Reviews 636

This is the first time that I have employed Hello neighbour after a recommendation from a Times journalist. Right from the start they were brilliant. Patient, efficient, effective and everyone knew what they were doing. They were very helpful in enabling me to choose an appropriate tenant even when I would have made a mistake in choosing an inappropriate one.

They're pretty good but you need to set out what you need and deadlines as they are not very proactive. Not a complaint, as they are not the most expensive property management company but less worry-free than I was hoping. They will escalate issues and look into them if needed and are always polite.

Hello Neighbour. The process was smooth, well organised, and handled professionally from start to finish.
Rebecca was especially helpful throughout. She was responsive, clear in her communication, and made everything feel straightforward and stress free.
Overall, the team was efficient, supportive, and easy to deal with. I would happily recommend Hello Neighbour to anyone looking for a reliable and professional letting experience.

The team and platform made it incredibly easy for us to navigate our first property rental experience!
From keeping us advised about viewings and progress through the whole process, it really was a relatively straightforward experience.

Hello Neighbour are marketing a neighbour’s house for rent. Saw a man taking pics of the property at 11.30 last week so emailed Hello Neighbour to kindly suggest maybe the owner ups his security on this empty property. No reply to my email so called them. Met with a negative response - not seen my email! I give up… thought I was doing the neighbourly thing!!!!!

My hybrid agent, Rebecca, was really lovely, responsive and easy to deal with.

Let’s start with the fact I don’t live in the UK anymore, so trusting my property manager is vital for my peace and stress levels. Great experience with the level of responsiveness and issues management- nothing is too much to ask and I feel I’m thoughtfully represented with the tenants. Haven’t had issues with Hello Neighbour level of service so far, and I have been using them for 4 years. In particular, my account manager Marie-Ann has been outstanding in her communication, suggestions on resolving problems with the property and tenant, very proactive in contacting engineers, sending handyman, talking to the building association and keeping them accountable and active to honour their responsibilities of the external parts of the block of flats. Overall, I’m very happy with Hello Neighbour property management, especially after having a fair amount of issues with my flat during these 4 years, that they’ve dealt with, taking all the stress off me and really working hard to get all fixed- I truly appreciate that! Thank you Marie-Ann and Josh!

I used Hello Neighbour’s Get Rented Pro service to find a new tenant, including viewings, because I no longer live near my rental property. The service I received was excellent, with regular and clear communication throughout from Isabella. I was informed about optional extras but never pushed to use them, and HN were helpful in sorting a hands-off transfer of keys between tenants via a Key Nest. I will use HN again in future.

Very proactive and fast to report to queries. Very detailed and organised. Smooth and clear process

Had to phone out of hours and got wonderful response

The whole process and experience have been excellent- from requesting the viewing to putting down deposit to moving into rental accommodation, to liaising with the agency regarding any matters. Rebecca and Josh from the agency have been very helpful, efficient and true professionals in their field. I would give 7 stars if I could. Second to none customer service and support from Hello Neighbour Team.

Everything relating to the move worked super smoothly, incredibly helpful team at every stage!

Hello Neighbour have been great over the last 4 years I have been using them They contact me when needed, sort out problems, reply when I have a question. Contractor they use and good value. Recommended !!

Great stuff.

Lauren did an amazing job. I appreciate her updating me and resolving all issues as quickly as possible. Thank you for making the process easy

Communication is clear and to the point. No waiting days for replies to emails. Charges are very reasonable and kept low due to their business model. Recently attended online session on Renters Rights Act which was very useful and free.

Thanks for everyone who helped.
Especially Rebecca, thank.

I have been with Hello Neighbour for a few years now and have nothing but praise for them. All the way through I have had prompt and exceptional service. Isabella in lettings has been totally lovely and 100% on the ball with everything. As for Josh, my property manager - he has been more than amazing!! I had a very challenging tenant which he handled really well, whilst being on hand to advise on everything that came up. There was never any delay in communicatons and I appreciated so much having such a top property manager at what was a challenging time for me.

From the first day when we went to view our flat till our final deposit each and every person from Hello Neighbour were amazing and absolutely helpful.

I would like to extend my heartfelt thanks to Lauren, she's been great during that period.

Hello neighbour was so authentic and trustworthy letting agents.