HEIMA Reviews 221

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be well-made, durable, and exactly as described, often exceeding expectations. The delivery service is frequently highlighted for its speed and efficiency, with many people appreciating the prompt dispatch and careful, eco-friendly packaging that ensures items arrive safely. Reviewers also commend the excellent service and the wide selection of unique and interesting items, making it a go-to for both personal use and gifts. However, some customers also noted occasional issues with their orders, such as items going missing in transit or receiving the wrong size initially. A few other people also felt that some products were faulty upon arrival or experienced delays in receiving their orders.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the superb quality, great design, and... See more

Quality

Customers had positive experiences with quality, consistently praising the products as well-made, strong, and... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the easy... See more

Service

Clients share positive opinions on service, with many reviewers describing it as fantastic, great, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Package arrived promptly in a strong cardboard box, well padded and sealed and it was all from recycled materials. One of the few companies these days that seem to know how to pack an item correctly s... See more

Rated 5 out of 5 stars

Heima is a shop that I use regularly from refilling cleaning products, finding things I need for the house and also for gifts. I choose to shop there not only because they provide so many ethical opti... See more

Rated 5 out of 5 stars

Ordered an Akinod lunch bag and bento box online for pick-up in store, having been eyeing it up in the window of the shop for weeks. It was reserved and ready for collection all packaged up with a nic... See more

Rated 5 out of 5 stars

Customer service was great. Friendly & helpful email response. I ordered the Pincinox stainless steel lifetime clothes pegs. Strong, easy to use, looks great on the line and don't have to worry abo... See more


Company details

  1. Home Goods Store
  2. Countertop Store
  3. Hardware Store
  4. Home Improvement Store

Written by the company

Homeware and hardware store in York with a penchant for good design, eco-friendly and useful products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

221 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Lovely range of goods available

Lovely range of goods available. Not always easy to find larger enamel mugs added a bottle brush too which looks nice quality although not yet used. Order was well packed and free of plastic and also arrived within the allocated postage time. Would love to visit the shop in person.

28 March 2024
Rated 5 out of 5 stars

Old-fashioned, well-made goods

Writing after my fifth purchase – by now whenever I need some kind of home item I've started to automatically think, hmm, wonder if Heima has a (whatever)? An excellent source for home goods made to an old-fashioned standard of durability and use, but with a nice slant towards brightly modern colours. Good for things that are hard to find anywhere else (e.g. a big enamelled basin). Shipping isn't free but is always sent out startlingly fast and well wrapped in paper rather than plastic rubbish, which we really appreciate.

26 February 2024
Rated 4 out of 5 stars

The album looks great

The album looks great and id the correct size for a young child however it is very difficult to keep open as it has no proper spine and therefore will not fold flat.

18 February 2024
Rated 5 out of 5 stars

Treasure trove

Ordered online and collected a couple of hours later from the shop.
It’s a treasure trove! An easy transaction and good quality goods with eco credentials
Would buy from them again

27 January 2024
Rated 5 out of 5 stars

Great company

Great company, with a fantastic array of items, many of which are difficult to find in this country. Very efficient service and delivery and when I had to return one thing, they were super helpful and it was all processed very quickly and easily. Can highly recommend

5 December 2023

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