Heavenly London Reviews 

192
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and original products, often highlighting their exquisite art deco feel and outstanding quality. Many people are delighted with their purchases, finding the items to be exactly as envisioned and giving off an amazing sparkle. The staff is frequently described as charming, helpful, and obliging, providing excellent communication and assistance with bespoke designs. Reviewers also appreciate the fast delivery service, well-packaged items, and the overall smooth ordering process. However, some people mentioned not receiving their parcel despite having a tracking number.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the great quality, designs, and the... See more

Quality

Customers consistently note positive experiences with quality, highlighting the outstanding and superb nature... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast dispatch and quick... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and kindness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My absolute go-to for delicate and statement jewellery! I couldn’t love this small, independent brand more if I tried! Each piece has an exquisite art deco feel. The founder, Maddie, and Nancy who wor... See more

Rated 5 out of 5 stars

I reached out to Maddy to enquire about making a bespoke lab emerald ring and from start to finish she and her team worked to get the design just right for me. I got to choose the lab grown emerald wh... See more

Rated 5 out of 5 stars

I can’t give this company enough stars Over the years I have bought many beautiful gorgeous pieces and every time I am so thrilled excited when I receive them always the perfect rings, necklace o... See more

Rated 5 out of 5 stars

Ordered a bracelet from Maddie and was sent earrings by mistake. After a couple of calls Maddie very kindly offered to send me the bracelet free of charge. I was so touched by her kindness. I have... See more


Company details

  1. Costume Jewelry Shop

Written by the company

Meet Heavenly London, the pioneers in imitation diamond jewellery. Founded in 1993 Heavenly London was born out of a desire to create covetable pieces for friends and family. The same ethos remains today as always; to create luxury jewellery that’s accessible to all. A favourite with modern women who value variety as much as craftsmanship, the brand has evolved, expanding beyond its necklace origins, to bring imitation diamonds and demi-fine jewellery to your entire jewellery collection.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

192 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(192)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can’t give this company enough stars

I can’t give this company enough stars
Over the years I have bought many beautiful gorgeous pieces and every time I am so thrilled excited when I receive them always the perfect rings, necklace or ,bracelets
I just love every thing about this company every one are so kind and so so helpful
Thank You. Heavenly London
Barbra Jacobs

29 October 2025
Rated 1 out of 5 stars
Heavenly London logo

Reply from Heavenly London

Hi Marta,

We’ve looked into your order — Landmark Global attempted delivery on Friday and left you a message. Your parcel was sent on our Standard Delivery service (up to 14 working days) and is still well within that window.

While we can’t control whether the recipient is in when delivery is attempted, we’re always here to help directly. We just wish you’d reached out before resorting to a public review.

We hope your parcel reaches you shortly and that it feels worth the wait.

Warm wishes,
Maddy ✨
Heavenly London

Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery, quick to send and very helpful over email

24 September 2025
Heavenly London logo

Reply from Heavenly London

Thank you so much! X

Rated 5 out of 5 stars

Bespoke 10ct Gold 2ct lab emerald stone ring

I reached out to Maddy to enquire about making a bespoke lab emerald ring and from start to finish she and her team worked to get the design just right for me. I got to choose the lab grown emerald which is stunning. I couldn’t be more pleased the ring is exact to my vision and absolutely over the moon with it! Would highly recommend this service. Thank you Heavenly team Vikki x

9 August 2025
Rated 5 out of 5 stars

Ordered a set of studs and they look…

Ordered a set of studs and they look fantastic 😍 just what I wanted. In addition the studs were well priced and delivery was as extremely fasty. I'm going to be order a matching tennis bracelet from them as well.

3 July 2025

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