HeartHijab Reviews 

Absolutely awful shopping experience and zero customer service post sales.

I ordered two hijabs but only received one, no explanation of what happened to the other hijab. No refund, no store credit, no response to my three emails and no response to my complaint via the ticket system.

In fact the email address is not active and bounced back my email message to me , after 24 hours.

STAY AWAY FROM THIS SITE, please do not buy anything from them as you will not get, half your items and then you will be left chasing them for a explanation and your money back.

They are crooks , scammers and should have their online shop closed down. I have now reported this site to the tradings standards.

I ordered 5 hijabs, they sent 4 and 1/4 was incorrect.
The receipt says they only offer store credit, no refunds and it will be auto applied, but it wasn't.

I went through their case system and tried to contact them, but they haven't even opened/read the case or seen the images.

Appalling customer service. Ready and quick to take your money, but then cut all ties after that.

Report them to Citizens Advice : Trading Standards. Or do a chargeback from your bank account.

Worst service and company ever. I was like mentally finding their contact details did everything i can. but no one. Not a single person ever responded. I made an order on December 2019.
And that order never came

If they aren't going to send me them hijabs.
Atleast give us my full refund back for a start.

I have ordered 5 hijabs, only 2 came. I wasn't notified about the rest being out of stock at all and was still charged for 5 items, with a note on the invoice that refund will be in the store credit, which I find absolutely ridiculous.

I only gave 3 stars because I have ordered from Heart Hijab before and had no problems but this time I was really disappointed. The colours of hijabs are also lighter than on the website. Not a great experience this time, really put me off from ordering from them again.

Additional star for fast delivery.

I placed an order in January 2020 last year for next day royal mail delivery (paid extra for this service). The order did not arrive so i tried to contact them but there was only an email address available to contact. Emailed them and got no reply. I followed their website instructions and applied for a refund- it has now been over 1 year and despite sending numerous emails i have still not received any of my items, or my refund. This is a scam of a company!! Please do not order from them.

Only half the items arrived. I followed their instructions to get a refund and I am still waiting for a refund. Its been 3 months

I placed an order in September but still didn't get it.so disappointed

Edited 11th April 2023:
Scammers, pure and square. My mom spent £40 for hijabs here in September 2020, and her tickets were never responded to, her money was never returned, and the scarves never came. It's been over 2 and a half years since then, and I see things are just as terrible now.

I paid 75$ AUD and haven’t received any hijabs. Its been over 2 months now and nothing!!!!! They are thieves

I bought $30 worth of hijabs in August and I never received them and I requested a refund/cancellation claim in September, now it’s November and it’s still “”Processing”” . Do not buy from this website unless you want to loose your money forever. Buy your hijabs from Aliexpress or DHgate at least they do quick refunds. Haute Hijabs also sells beautiful hijabs if you don’t mind spending $20 for one piece of hijab 🤷🏻‍♀️

DO NOT BUY FROM HERE!!

extremely bad customer service there is no way of contacting them only received some of my goods and no refund for the goods I didn't receive. Absolutely awful do not bother with them.

Placed my order 4 weeks ago and have received no communication from them nor have my goods been delivered! Poor customer service as there is no way to contact them! Do not order from this website!

It's a scam, I ordred on the 16th of August and never received any of items or any refund!! And there is no way of contacting them to ask about anything

If i could i will give 0 star ! This is a scam . Please Don't order anything from them .
Please do not place a order with this company. I placed a order on July 2020 of 35£ worth of hijabs. They cancelled my order but did not refund my money . I didn’t receive any emails to say they refunded my money and I had checked my bank account and nothing was refunded by this company.
STAY AWAY FROM THIS COMPANY IS A FRAUD.

THEY ARE A SCAM PLEASE PLEASE PLEASE STAY AWAY FROM THEM
most of us will visit trust pilot reviews when we've not recieved our orders. And that is exactly what happened with me. I should have read up about them but unfortunately i had already placed my order.
Obviously no replies to emails, the ticket thing is absolutely ridiculous they never reply back. Never received my order went through paypal and eventually got my refund. THOSE WHO ARE LUCKY ENOUGH NOT TO HAVE PLACED A ORDER PLEASE STAY AWAY FROM THIS COMPANY THEY ARE A FRAUD!!!!

Please do not place a order with this company. I placed a order on 28th December 2019 for £97 worth of hijabs. They cancelled my order but did not refund my money and instead on my account issued a refund receipt in Jan. I didn’t receive any emails to say they refunded my money and I had checked my bank account and nothing was refunded by this company.

Placed order of £25 on 10th August 2020 and still not received!
No answer to messages/ phone calls.

I’ve had a heart Hijab account since 2015 and in the previous years have placed orders for some really
Lovely hijabs with no issues.

This year I placed an order in July 2020. I received no email confirmation of my order and spent nearly £25 on a selection of hijabs. Given the situation with coronavirus and a statement the website placed around this and delays in orders I waited 14 days as per the websites guidance, however I received no confirmation of my order or update to when it might be dispatched. At this stage the items I purchased were for the Eid holiday and so I ended up having to buy elsewhere but thought I’d keep them anyway if I received them.

I followed their resolution centre guidance and opened a claim via this to chase my order and request it just be delivered at the earlier opportunity.

By this point August has come and I’ve received nothing no acknowledgment of my claim via the resolution centre as advised on their website literally ZERO communication from their part. I sent direct messages via their Facebook and Instagram pages and no response.

I was lucky I paid via PayPal and opened a claim via the resolution centre to get my money back which is did a few days ago.

On their website they’ve stated that in order to allow for such cheap costs that they do not have a traditional customer service team however compared to years ago, I am hesitant to use them again and would like to warn others of my experience to be careful if and when ordering and to use something like PayPal that offers buyer protection. Heart Hijab needs to find a way to ensure they are protecting their customers.

I do hope they see these reviews so that they can find better ways to improve their customer service.