I tried the $100 allegedly hearing aids Had nothing but back feed and noise and I knew I needed a Professional Ear Group. I could not have been happier with my choice ! I made the appointment and I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was my first experience getting hearing aids. I was leerier about doing my setup remotely. I was pleasantly surprised how well it went. Hear has a nice kit that handled all different elements,... See more
Company replied
At first I found it confusing to do everything online, it personal help via their tablet setup made the setup easy. Follow up weekly online meetings over 45 day trial made it easier to adjust enviro... See more
Company replied
Custermer reps seemed genuinely interested in leading me through the process of getting my hearing aids & making sure every thing was working flawlessly. After the initial tests & receiving the aids... See more
Company replied
Company details
Written by the company
Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location. At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service. We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home. We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award. Visit www.hear.com for more information.
hear.com – Hear well. Live well.
Written by the company
- Why hear.com?
- At hear.com we believe that everyone should hear well to live well. We’ve already changed over 100,000 lives by making the process of finding the right hearing aids easy and convenient. Thanks to our hearing success formula, we are the fastest-growing hearing care company in the world, and our customers are twice as happy as the industry average.
- hear.com's latest technology and unbiased recommendations
- hear.com works with all the top hearing aid manufacturers and don’t maintain inventory to ensure we provide you with the latest technology. Every person’s hearing is unique, so we provide expert consultations and connect you with a local hearing care specialist to guarantee we find the best hearing aids for your specific needs.
- Our risk-free trial and free returns
- The only way to experience the benefits of modern hearing aids is to actually give them a try. hear.com provides a 45-day, money-back guarantee in order to experience them for yourself. If you don’t hear the difference and see the improvements in your life, we’ll gladly provide a full refund.
- Warranties and service
- All of our hearing aids come with manufacturer warranties for up to 3 years and additional service visits to guarantee your hearing aids are fine-tuned to your satisfaction. We also provide personalized coaching and support to ensure your hearing success.
hear.com
Contact info
396 Alhambra Circle #S1200, 33134, Miami, United States
- (786) 520-2456
- info@hear.com
- hear.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The whole experience was great everyone…
The whole experience was great everyone was so helpful and the Dr was fantastic the best thing about the whole thing is I can hear again
5 January 2026
Unprompted review
Reply from hear.com
Thank you so much for the wonderful 5-star review! We're thrilled to hear that your experience was great from start to finish and that our team — including your doctor — made such a positive impact.
And the best part… You can hear again!
That’s exactly why we do what we do.
We’re grateful to be part of your hearing journey — and we're always here if you need anything! - Ashley, Customer Success Team
Its nice to be able to hear again
Its nice to be able to hear again. Although I need to see someone to get them adjusted. I need them turned up louder and I cant get more sound doing it myself. I like how friendly everyone is.
5 January 2026
Unprompted review
Reply from hear.com
Thank you so much for your review! We're thrilled to hear that you're enjoying better hearing and that our team has made a friendly, positive impression.
If your devices need to be adjusted or turned up, we’re more than happy to help — that’s exactly what our specialists are here for. Just give us a call, and we’ll schedule a quick appointment to fine-tune your settings so you get the clarity and volume you’re looking for.
We appreciate you being part of the hear.com family! - Ashley, Customer Success Team
The ability to experience better hearing a better way
The ability to experience better hearing all from the comfort of home, with the technical experience on a video call that was efficient, spot on and actually quite enjoyable. Hear.com is an amazing model of better hearing a better way.
17 October 2025
Unprompted review
Reply from hear.com
Richard, thank you so much for the wonderful 5-star review! We’re thrilled to hear how much you enjoyed the at-home experience and that your video appointment felt efficient, accurate, and even enjoyable. That’s exactly what we aim for — better hearing made easier, more convenient, and more comfortable.
We truly appreciate your kind words and are honored to support you on your hearing journey. We're always here if you need anything! - Ashley, Customer Success Team
Return refund issue
I order BTE hearing aides. Within 10 days of my final fitting by an excellent audiologist, I wanted to return the hearing aids for refund because they did not work in a noise situation ie noisy restaurant. I paid full amount $3,975 with credit card. I asked to return them but received no communication on where to and how to. They refused to refund money because I was over 45 days since first online visit with audiologist not the last fitting. I initiated a credit card challenge. Hear.com finally responded to the credit card company with a 33 page agreement of fine print which I signed on line on their 16-inch laptop computer from their Finance & Account Auditor. He stated in his letter that I could "contest the return period term and have a Code Red Case opened for review of this account." I agreed to that but did not hear anything. I am currently working with the credit card company (who have been excellent). My friend who has the same hearing aids paid by installment versus full price. I wish I had done that. I still have not heard from anyone re "Code Red Case". I paid USPS $78 to return the hearing aides to the Finance and Account Auditor with insurance and signature. Overall they have a good base support with AI generated response and support personnel but once you need interaction above them it does not seem to be there.
Right now they have the hearing aids and my $3975.
I bought the hearing aids from
hear.com
396 Alhambra Circle
Coral Gables. FL 33134
12/29/25
I just filed a complaint with the Florida BBB. It is interesting that a number of others have experienced refund problems with hear.com.
12/30/25
Would suggest that you visit BBB Florida website to read complaints regarding hear.com. It is interesting that a number of people had issues with customer support after buying hearing aids.
121 complaints in last 3 years. 64 complaints closed.
Some were just about texts but look at some of the 2025 complaints, you see a repetitive complaint and reply.
1/29/26 Reply to Hear.com:
Hear.com: As stated in the Purchase and Delivery Receipt you signed at the time of purchase:
“I, the buyer, may request a full refund within 45 calendar days of delivery of the original hearing aids. Refund requests should be made by contacting hear.com and returning the hearing aids to the service office within the specified time.”
TK Reply-I cannot find the above words in the contract I received through Capital One from Mr. Eldridge at hear.com. What I do find in the printed contract is the following:
3) This assistive device is warranted to be specifically fit for the particular needs of you, the buyer. If the device is not specifically fit for your particular needs, it may be returned to the seller(hear.com) within 45 days of the date of the actual receipt by our or completion of fitting by the seller, whichever occurs later. This warranty does not affect the protections and remedies you may have under other laws.
I tried to return the hearing aids through email communication on day 28 from my final fitting with hear.com’s audiologist.
Hear.com:
A statement expressing potential intent to return at a later date does not constitute a formal return request under this policy. In addition, authorized returns are issued with specific instructions and a UPS return label to ensure proper tracking and intake. These steps were not completed within the trial period.
TK Reply -Why didn’t hear.com communicate with me regarding a return? No where in my documents from Mr. Eldridge does it say how or where to send hearing aids back. In fact when you do the fitting with audiologist you use equipment sent with hearing aids. The package included a mailing label to return this equipment.
Final Note:
I am not the only person who has had a money refund situation with hear.com. As mentioned before review Better Business Bureau complaints section. Also the 1-2 star reviews on Trust Pilot and other review sites.
It is a $3,975 purchase. Beware!
TK
1/29/26 Reply:
From google search:
Difficult Return Process: Complaints frequently mention challenges with returning devices, including being denied refunds after trial periods.
Customer Service Gaps: Users have reported unreturned calls, long wait times for support, and issues with the hear.com app.
Ashley mentions all the satisfied customers by you don't want to be a person like me who is out $3,975.
27 November 2025
Unprompted review
Reply from hear.com
Mr. Kirby,
Thank you for sharing your review. However, your Trustpilot post contains several inaccuracies that must be clarified for prospective customers.
At the time of your fitting appointment, you signed the Purchase and Delivery Receipt that governs the 45-day trial period. That signed agreement clearly states:
“I, the buyer, may request a full refund within 45 calendar days of delivery of the original hearing aids. Refund requests should be made by contacting hear.com and returning the hearing aids to the service office within the specified time.”
This is the policy you agreed to at the time of your appointment—not a document later sent by Mr. Eldridge or provided only through a credit card dispute. The return and refund terms were presented and acknowledged at the point of sale and fitting.
The return policy requires two things within the trial period: (1) a clear and definitive request to return, and (2) the hearing aids physically returned within the same 45-day window. A statement that you “might” return the devices after traveling is not a formal return request, and the hearing aids were not returned within the trial period.
It is also important to be clear: no company issues refunds without the product being returned within the stated deadline. Written intent alone does not substitute for returning the hearing aids. That is standard retail practice across all industries, especially for medical devices.
You also claim you received no communication on where or how to return the devices. hear.com provides return labels and instructions when an authorized return request is made within the trial window. Our review of all recorded calls, emails, and text messages confirms that you did not request return instructions or a shipping label during the 45-day period. As a result, a return authorization was not issued.
Additionally, the credit card dispute you initiated was reviewed and denied by your card issuer. hear.com has acted fully in accordance with the signed agreement and the issuer’s determination. The hearing aids are now your personal property, and a refund is not authorized under the terms you accepted.
Lastly, your repeated references to online complaints misrepresent the scale of our company. hear.com has helped more than 450,000 customers improve their hearing and quality of life, and the number of formal complaints relative to that volume is extremely small and not reflective of the overwhelming majority of successful outcomes.
hear.com has conducted multiple internal reviews of this matter and has communicated its decision repeatedly. This outcome will not change, and this matter is considered closed. - Ashley, Customer Success Team
Very competent and classy service
Very competent and classy service. I was impressed with quality of the Kit that was sent to help with the initial exam. The audiologist that worked with me was kind and patient with me. I never felt pressured to buy. Finally, it was so nice to able to easily contact and talk to a live person. Now that I have purchased hearing aids the online help is provided by alive individuals without going through endless seeming phone trees and incompetent ai.
15 October 2025
Unprompted review
Reply from hear.com
Thank you so much for the thoughtful review! We're delighted to hear that you had such a smooth and positive experience — from the quality of the home exam kit, to the patience of your audiologist, to the ease of reaching a real person when you needed help. We’re especially glad you never felt pressured and felt supported every step of the way.
Now that you have your hearing aids, our team will continue to be here for you with real, personalized assistance whenever you need it. Thank you for choosing hear.com! - Ashley, Customer Success Team
Great Product &Customer Service
Great Product! Everyone I spoke with was very Professional & Customer Service was beyond Great!
1 December 2025
Unprompted review
Reply from hear.com
Thank you so much for the wonderful review! We're thrilled to hear that you love the product and had such a positive experience with our team. Providing professional, top-tier customer service is something we truly care about, so your feedback means a lot.
We're here for you anytime you need us! - Ashley, Customer Success Team
Great .product.
6 December 2025
Unprompted review
Reply from hear.com
Thank you for the great review! We’re happy to hear you’re enjoying the product. If you ever need anything or have questions, we’re always here to help! - Ashley, Customer Success Team
These really work!
I was skeptical at first. Usually, online promotions never live up to their hype. Not in this case. These hearing aids work better than any I have tried. I haven't heard this well in decades. In addition, each member of the staff was terrific to deal with. I have already recommended them to my brother-in-law.
3 November 2025
Unprompted review
Reply from hear.com
Thank you so much, Michael! We’re thrilled to hear that your hearing aids exceeded your expectations — especially after trying others in the past. It means a lot to know you’re hearing better than you have in decades.
We’re also happy to hear our team made the experience smooth and positive from start to finish. And thank you for recommending us to your brother-in-law — that kind of trust is the greatest compliment we can receive.
We’re here for you anytime you need us! - Ashley, Customer Success Team
Great hearing aids
Great hearing aids, very comfortable, the sound is excellent!!! The audiologist was fantastic, the company is reliable & honest!
Don’t waste your money on cheap hearing aids, several people told me to go to Costco, DON’T, they’re cheap because they aren’t good quality!
22 October 2025
Unprompted review
Reply from hear.com
Thank you so much for the wonderful review! We’re thrilled to hear that your hearing aids are comfortable, sound excellent, and that your audiologist provided such fantastic care. It means a lot to us that you’ve had a reliable and honest experience with hear.com.
We’re grateful for your trust and enthusiasm, and we’re always here if you need anything along the way. Enjoy your new hearing clarity! - Ashley, Customer Success Team
Misled about patient adjustments for hearing
I took notes during my hearing aid setup with Dr. Brex and he recommended a patient adjustment after a month or two. Instead, they sent an incomplete kit and refused to make a settings adjustment, telling me the 'adjustment' was only for repairs. I was mislead, emails, phone complaints and texts went unanswered. And judging from comments from others, I won't be surprised when they claim that they 'can't find' any record of my complaints.
5 December 2025
Unprompted review
Reply from hear.com
Thank you for taking the time to share your experience. We’re sorry for the frustration and confusion this situation caused and understand how disappointing it can feel when expectations around follow-up care aren’t met.
After reviewing your feedback, call records, and correspondence in detail, our team identified that there was a misunderstanding regarding the purpose of follow-up adjustments versus a full hearing evaluation with headphones. While follow-up appointments typically involve fine-tuning the original programming (and do not require headphones), we understand that this did not align with your expectations or the way the information was initially interpreted.
Most importantly, we’re glad we were able to reconnect with you and move toward a solution. As discussed, we have arranged for a new hearing aid evaluation appointment using a complete testing kit with headphones, so your hearing can be reassessed and your devices reprogrammed as needed. Your new appointment has been scheduled for January 27th at 10:00 AM, and a replacement testing kit will be sent to you closer to that date.
We appreciate your patience and the opportunity to address this properly. Our goal is always to ensure our customers feel heard, supported, and confident in their hearing care, and we’re committed to making this experience right for you. - Ashley, Customer Success Team
Ordered one item on dec 10 and haven’t…
Ordered one item on dec 10 and haven’t heard anything back
19 December 2025
Unprompted review
Reply from hear.com
We’re sorry to hear about the confusion, and we’d like to help — however, we’re unable to locate any order or account under your name in our system. It’s possible this review may have been left for the wrong company.
If you did place an order with hear.com, please provide your full name, email, or order details so we can look into it immediately. If not, we kindly ask that the review be removed, as low-star feedback impacts businesses that had no role in the issue.
We want to make sure your concern is addressed by the correct company, and we’re here if you need any assistance. Thank you for your understanding. - Ashley, Customer Success Team
I'm able to hear on what is going on…
I'm able to hear on what is going on and not missing out on the conversation very good hearing aids.
17 December 2025
Unprompted review
Reply from hear.com
Hi Stephen,
Thank you for your feedback! We're so glad to hear that you're able to stay engaged in conversations and not miss out on what's going on around you.
That's exactly what great hearing aids should do, and we're thrilled they're working well for you. Thank you for choosing hear.com!
Curtis, Customer Success Team
Totally satisified hearing aids has been…
TOTAL SATISFACTION
Purchasing these hearing aids has been very easy with knowledgeable support staff and excellent customer support staff. The units have met my expectations and delivered the performance advertised.
15 December 2025
Unprompted review
Reply from hear.com
Hi Max,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're experiencing total satisfaction with your hearing aids.
It's fantastic to know that our knowledgeable support staff made the purchasing process easy and that our customer support team has provided excellent service. Most importantly, we're delighted that your hearing aids have met your expectations and delivered the performance we advertised.
Thank you for choosing hear.com. We're here whenever you need us!
Curtis, Customer Success Team
Very clear audio from these hearing aids.
When I first received my aids, I was amazed at how clear the sound was. I understood the people around me and was able to hear the TV without having to have volume turned up 15 more clips. My other aids were the kind that has a wire from the device behind my ear, so it has taken me some time to get used to having my entire ear plugged. You do get used to it though.
10 September 2025
Unprompted review
Reply from hear.com
Hi,
Thank you so much for sharing your experience! We're thrilled to hear that you were amazed by the sound clarity from the very beginning and that you can now understand conversations and enjoy TV at a comfortable volume.
We completely understand that adjusting to a different style of hearing aid takes time, especially when transitioning from receiver-in-canal to a more occluding fit. We're glad to hear that you're getting used to it, and we appreciate your patience during that adjustment period.
If you ever need any support or adjustments to improve comfort, please don't hesitate to reach out. We're here for you!
Thank you for choosing hear.com!
Curtis, Customer Success Team
Knows product
10 December 2025
Unprompted review
Reply from hear.com
Hi Kathryn,
Thank you so much for your positive feedback! We're thrilled to hear that you've had a great experience with hear.com.
Your satisfaction means the world to us, and we're here whenever you need support or have any questions.
Thank you for choosing hear.com!
Curtis, Customer Success Team
They don't forget you!
They do a good job of reminding a person of the improvement in the aids. Also, the need for good hearing for health reasons. Experienced audiologist.
12 November 2025
Unprompted review
Reply from hear.com
Hi Raye,
Thank you for your feedback! We're so glad you appreciate our reminders about improvements in hearing-aid technology and the important connection between good hearing and overall health.
It's wonderful to know that you've had a positive experience with your audiologist. We're committed to providing expert care and keeping you informed every step of the way.
Thank you for choosing hear.com!
Curtis, Customer Success Team
Better hearing with good clarity
Final settings on the new hearing aids was performed and all is well with ability to hear with clarity.
24 November 2025
Unprompted review
Reply from hear.com
Hi Gary,
Thank you for your feedback! We're so glad to hear that you're experiencing clear hearing.
If you ever need any adjustments or have questions, please don't hesitate to reach out. We're here to support you!
Curtis, Customer Success Team
The whole process was so professionally…
The whole process was so professionally done.
From the first phone call to the help received online to the nice gift of a years supply of care package
10 October 2025
Unprompted review
Reply from hear.com
Hi Diane,
Thank you so much for your kind words! We're delighted to hear that you found the entire process professional from start to finish.
It's wonderful to know that every touchpoint—from your first phone call to the online support you received—met your expectations. We're also glad you appreciated the year's supply of care package as our gift to you. We want to make sure you have everything you need to keep your hearing aids in great condition.
Thank you for choosing hear.com, Diane. We're here whenever you need us!
Curtis, Customer Success Team
Customer service could not be better
Customer service could not be better. I tried several over-the-counter hearing aids spending hundreds of dollars and was not happy with any of them. These folks took the time and had the experience to do the job right and I couldn’t be happier with my new hearing aids.
11 December 2025
Unprompted review
Reply from hear.com
Hi Mark,
Thank you so much for sharing your experience! We're thrilled to hear that you couldn't be happier with your new hearing aids.
We understand how frustrating it can be to spend time and money on solutions that don't deliver the results you need. That's exactly why our team takes the time to provide personalized, professional care—because everyone's hearing needs are unique, and getting it right makes all the difference.
We're so glad that our experience and dedication have given you the hearing solution you've been looking for. Thank you for choosing hear.com, Mark. We're here whenever you need us!
Curtis, Customer Success Team
From the first interaction I could…
From the first interaction I could sense this was a first class company. Very professional in all interactions. The patient prep kit they send is eye opening. And remarkable. In an hour you’re up and running. From the start, the first two minutes, I could tell the technology and earpieces were clearly superior to what I was currently wearing. ( 3rd set)
And 3 days after starting, I left on a 3 week international tour. And the customer care team was always in communication. Seamless!
It’s a bit pricey, but you get what you pay for!
It’s a great product for me!
21 October 2025
Unprompted review
Reply from hear.com
Hi Jeffrey,
Thank you so much for this wonderful review! We're thrilled to hear that from your very first interaction with hear.com, you could sense our commitment to providing first-class, professional service.
It's fantastic to know that our patient prep kit made such a strong impression and that you were up and running in just an hour. Hearing that you could tell within the first two minutes that the technology and earpieces were clearly superior to your previous hearing aids (your third set!) is incredibly meaningful to us.
We're also thrilled to hear that our customer care team was able to stay in contact and assist you during your recent travels. That's exactly the kind of support we aim to provide, no matter where life takes you.
We appreciate your perspective on the investment. As you said, you get what you pay for, and we're committed to delivering exceptional quality and service.
Thank you for choosing hear.com, Jeffrey. We're honored to be part of your hearing journey, both at home and around the world!
Curtis, Customer Success Program
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