I tried the $100 allegedly hearing aids Had nothing but back feed and noise and I knew I needed a Professional Ear Group. I could not have been happier with my choice ! I made the appointment and I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was my first experience getting hearing aids. I was leerier about doing my setup remotely. I was pleasantly surprised how well it went. Hear has a nice kit that handled all different elements,... See more
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At first I found it confusing to do everything online, it personal help via their tablet setup made the setup easy. Follow up weekly online meetings over 45 day trial made it easier to adjust enviro... See more
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Custermer reps seemed genuinely interested in leading me through the process of getting my hearing aids & making sure every thing was working flawlessly. After the initial tests & receiving the aids... See more
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Company details
Written by the company
Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location. At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service. We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home. We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award. Visit www.hear.com for more information.
hear.com – Hear well. Live well.
Written by the company
- Why hear.com?
- At hear.com we believe that everyone should hear well to live well. We’ve already changed over 100,000 lives by making the process of finding the right hearing aids easy and convenient. Thanks to our hearing success formula, we are the fastest-growing hearing care company in the world, and our customers are twice as happy as the industry average.
- hear.com's latest technology and unbiased recommendations
- hear.com works with all the top hearing aid manufacturers and don’t maintain inventory to ensure we provide you with the latest technology. Every person’s hearing is unique, so we provide expert consultations and connect you with a local hearing care specialist to guarantee we find the best hearing aids for your specific needs.
- Our risk-free trial and free returns
- The only way to experience the benefits of modern hearing aids is to actually give them a try. hear.com provides a 45-day, money-back guarantee in order to experience them for yourself. If you don’t hear the difference and see the improvements in your life, we’ll gladly provide a full refund.
- Warranties and service
- All of our hearing aids come with manufacturer warranties for up to 3 years and additional service visits to guarantee your hearing aids are fine-tuned to your satisfaction. We also provide personalized coaching and support to ensure your hearing success.
hear.com
Contact info
396 Alhambra Circle #S1200, 33134, Miami, United States
- (786) 520-2456
- info@hear.com
- hear.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Better hearing made easy.
Hear.com is a good business model making it possible to purchase premium hearing aids from the convenience of home. The kit containing a tablet and testing devices made it possible to connect with an audiologist who was able to test my hearing and make adjustments in the hearing aids to correct the specific problems with my hearing.
8 December 2025
Unprompted review
Reply from hear.com
Hi Tom,
Thank you so much for sharing your review. We’re glad to hear that our at-home model made it convenient for you to access premium hearing aids and connect directly with an audiologist. It’s great to know the tablet and testing kit helped support a thorough hearing test and precise adjustments tailored to your specific needs.
We appreciate your trust in our process and are happy to hear it’s made a positive difference. If you ever have questions or need additional support, our team is always here to help.
Curtis, Customer Success Team
The people who helped me get my hearng aids!ing…
The people who helped me get my hearing aids! They were all gracious, friendly and.most knowledgeable!
9 December 2025
Unprompted review
Reply from hear.com
Hi Lois,
Thank you for your review! We’re so happy to hear that our team made a positive impression and that you found everyone gracious, friendly, and knowledgeable. Providing supportive, expert care is what we strive for every day.
Thank you for choosing hear.com and trusting us with your hearing journey. If you ever need anything, we’re always here to help!
Curtis, Customer Success Team
The hearing test was done right in my home
The hearing test was done right in my home by way of the internet. The device was easy to use and the doctor was very helpful in answering my questions and assisting if I was not sure how to do something on the tablet that was provided. The tablet came in a nice packaged box and had a prepaid return label. My questions were answered as this proceeded over a matter of several sessions, the first being the longest. Very happy with every step and I am hearing much better.
15 December 2025
Unprompted review
Reply from hear.com
Hi Randy,
Thank you so much for your review! We’re thrilled to hear that your at-home hearing test experience was convenient and easy to use, and that your doctor provided helpful, patient guidance throughout each session. Making sure all questions are answered, especially during those first, more in-depth appointments, is very important to us. We’re also glad the tablet setup, packaging, and prepaid return made the process smooth from start to finish.
Most of all, it’s wonderful to know you’re hearing much better and happy with every step of the journey. Thank you for choosing hear.com—we’re always here if you need support in the future!
Curtis, Customer Success Team
At home hearing test with weekly follow…
At home hearing test with weekly follow up with adjustments and all concerns answered. The service provide by John was outstanding. Hearing aids are working very well.
6 January 2026
Unprompted review
Reply from hear.com
Hi David,
Thank you for your review! We’re so glad to hear that you found the at-home hearing test and weekly follow-ups helpful, and that all of your questions and concerns were thoroughly addressed. We’ll be sure to share your kind words with John—he’ll be thrilled to know his outstanding service made a difference.
It’s wonderful to hear that your hearing aids are working very well for you. Thank you for choosing hear.com and trusting us with your hearing care. We’re always here if you need anything moving forward!
Curtis, Customer Success Team
This was the easiest thing I've ever…
This was the easiest thing I've ever done. I ordered online, they mailed the equipment. I received a hearing test online (like a zoom call) which matches my original hearing test at the doctor's office. Basic operations were explained, they had easy to understand videos for more complicated operations, that I could follow at my pase. Mailed the equipment back. Best thing is the hearing aids work. Much easier than multiple trips to the doctor.
9 December 2025
Unprompted review
Reply from hear.com
Dear Elizabeth,
Thank you so much for your review! We’re thrilled to hear how easy and seamless the process was for you, from ordering online and completing your hearing test at home to learning at your own pace with our videos. It’s great to know the results matched your in-office test and that your hearing aids are working so well for you. Making hearing care convenient, clear, and effective—without unnecessary trips—is exactly what we aim to deliver.
We truly appreciate you choosing hear.com and taking the time to share your experience. If you ever need support, we’re always here to help!
Curtis, Customer Success Team
Patient and excellent AI BOT help
I was surprised that yourAI bot was actually very helpful.when I spoke to a real person, she was very patient
26 January 2026
Unprompted review
Reply from hear.com
Hi Ginny,
Thank you for your review! We’re so glad to hear that our AI bot was helpful and that our team member provided patient, attentive support when you spoke with her. Combining smart technology with caring, human service is exactly what we aim for.
We truly appreciate you choosing hear.com and taking the time to share your experience. If you ever need anything, we’re always here to help!
Curtis, Customer Success Team
good service and help.
26 January 2026
Unprompted review
Reply from hear.com
Hi Leo,
Thank you for your review! We’re happy to hear you received good service and helpful support. Your feedback means a lot to us, and we appreciate you choosing hear.com. If you ever need assistance in the future, we’re always here to help!
Curtis, Customer Success Team
Excellent customer service
From my first inquiry about better hearing aids, Hear.com has been available the entire way by answering questions and providing information on what to expect and how to use the upgraded aids. I had a recent issue on the use of the Bluetooth connection with my phone and Hear.com's local agent, HearUSA provided the assistance I needed.
13 January 2026
Unprompted review
Reply from hear.com
Hi,
Thank you so much for your review! We’re delighted to hear that hear.com has been there for you from your very first inquiry through ongoing support with your upgraded hearing aids. Providing clear information, answering questions, and setting expectations are all things we truly value.
We’re also glad to know that our local partner, HearUSA, was able to assist you with your Bluetooth connection and get everything working smoothly. Your experience reflects exactly the kind of seamless, supportive care we strive to deliver.
Thank you for trusting hear.com with your hearing care—we’re always here if you need anything along the way!
Curtis, Customer Success Team
Service is impeccable!
19 January 2026
Unprompted review
Reply from hear.com
Hi Dan,
Thank you so much for your kind review! We're so glad that you had an impeccable experience with our team. Please reach out and let us know if you ever need anything during your better hearing journey.
Curits, Customer Success Team
The hearing aids fit very well and are…
The hearing aids fit very well and are easy to adjust for size and are easy to adjust for sound comfort. These are the first hearing aids that I have purchased and have been able to use within a couple of hours of receiving them. I highly recommend them for these reasons. I use them everyday and they are reliably comfortable and the charge lasts all day. What more could one ask for? Thanks hear.com for making it possible to purchase and use these daily. J.
21 January 2026
Unprompted review
Reply from hear.com
Hi Jimmy,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that your hearing aids fit comfortably, were easy to adjust, and that you were able to start using them so quickly—especially as a first-time wearer. Knowing that you use them every day, enjoy all-day comfort, and rely on the battery life truly means a lot to us.
We appreciate your recommendation and are grateful you chose hear.com to support your hearing journey. If you ever need anything or have questions down the road, we’re always here to help.
Wishing you continued comfort and clear hearing!
Curtis, Customer Success Team
Hearing
Being able to hear with much more clarity. I am now to the point I forget I have them on.
19 December 2025
Unprompted review
Reply from hear.com
Hi Alex,
Thank you for sharing your experience! We’re so glad to hear that you’re enjoying clearer hearing—and that your hearing aids are so comfortable you forget you’re even wearing them. That’s exactly the kind of experience we strive to provide.
We truly appreciate you choosing hear.com and taking the time to leave a review. If you ever need support or adjustments, our team is always here for you.
Wishing you continued clarity and comfort!
Curtis, Customer Success Team
A Hearing Aid That Enables Me To Hear What Is Being Said Clearly!
This is my second pair of hearing aids, the first pair
being from a different company. I greatly appreciate the friendliness and knowledge of the hear.com audiologist. She explained everything to me, and was able to adjust the hearing aids to my needs. I am now able to hear more clearly what is being said, and adjust the settings easily to my surroundings, such as a noisy environment. With the previous hearing aids that I had, the sounds were louder, but not coming through very clearly,
18 December 2025
Unprompted review
Reply from hear.com
Hi,
Thank you so much for your review! We're thrilled to hear that your experience with hear.com has been such a positive improvement over your previous hearing aids.
It's wonderful to know that our audiologist's friendliness and knowledge made a difference, and that she was able to explain everything clearly and adjust your hearing aids to meet your specific needs. We're delighted that you're now hearing more clearly—not just louder—and that you can easily adjust the settings for different environments like noisy surroundings.
That distinction between volume and clarity is so important, and we're glad you're experiencing the difference. Thank you for choosing hear.com, and please don't hesitate to reach out if you ever need further adjustments or support!
Curtis, Customer Success Team
The quality of the product is…great
The quality of the product is outstanding. The service is excellent
16 January 2026
Unprompted review
Reply from hear.com
Hi,
Thank you for your review! We’re delighted to hear that you’re happy with the outstanding quality of your hearing aids and the excellent service you received. Your feedback means a lot to our team, and we truly appreciate you choosing hear.com. If you ever need anything, we’re always here to help!
Curtis, Customer Success Team
Great company and experience
I just want to give a shout out to Hear.com, specifically Lanae! I ordered these for my mother and Lanae helped me through all of it so very kind and patient, my mom ended up deciding to go with a different company and the 45 day refund policy enabled her to make that choice despite me not fully agreeing with it. Lanae is amazing and provided top notch service and kindness.
14 January 2026
Unprompted review
Reply from hear.com
Hi,
Thank you so much for taking the time to leave this wonderful review!
We're so glad to hear that you and your mom had such an amazing experience with our team! We truly appreciate your kind words about the service you received, and we’re grateful that your experience with hear.com was such a positive one received kind, patient, and top-notch service while helping your mother explore her hearing aid options.
We completely understand that finding the right hearing solution is a personal decision, and we're glad our 45-day refund policy gave your mother the flexibility to choose what felt best for her. That peace of mind is exactly why we offer it.
If you or your mom ever needs anything in the future, we're here to help!
– Curtis, Customer Success Team
The very best all-around in quality and…
The very best all-around in quality and customer service!!
13 January 2026
Unprompted review
Reply from hear.com
Dear Diane,
We're absolutely thrilled to hear that you consider us the very best in both quality and customer service. Your kind words mean the world to our team, and we're honored to have earned your trust. Thank you for choosing hear.com, Diane!
– Curtis, Customer Success Team
I agreed to try the hearing aids really…
I agreed to try the hearing aids really hoping they would work. I figured if they did not work I could return them. I went through the whole set up with their representative who guided me for the initial set up, the hearing test and visual check of my ear canal. After the set up and putting the aids into my ear there was a whistle and she said the cones were too small so I tried the next size but still a slight whistle but the cones would not stay in my ear canal. So I was sent another longer cable to hold the cone in my ear canal. We went through another set up but the new cable would not work and she said they sent the wrong cable. So I was sent another cable and went through another set up. I still did not have a working set of hearing aids. I had to push in the right ear cone to hear. I could not hear my wife sitting 4 feet away unless I pushed in the cone. After 45 days I was still hoping to get the aids working but they never did. Now they say it’s too late to return. But they never worked as they should have. How could I be forced to pay for a product that doesn’t work. I think I was patient hoping your on line way of setting up hearing aids could work and maybe it does for most people. I am really disappointed that the Hear.com system did not work for me. I think I gave them enough time.
19 December 2025
Unprompted review
Reply from hear.com
Thank you for sharing your experience. We’re sorry to hear that the hearing aids did not work out for you despite the time and effort invested in adjustments.
That said, we do want to clarify an important point for accuracy and transparency. Your return and full refund were approved earlier this morning at 10:00 AM, and an email confirming this approval — along with a UPS return label — was sent directly to you before this review was submitted.
Our Quality Manager personally reviewed your case and authorized the return as a goodwill resolution, recognizing that the fitting process did not ultimately meet your needs. Once the hearing aids and equipment are received back in good order, your refund will be issued to your original payment method.
We always aim to work toward fair outcomes, and in this case, approval was already granted and communicated prior to this review being posted. While we regret that our solution was not the right fit for you, we’re glad we were able to resolve this promptly and professionally.
We wish you the best moving forward and appreciate the opportunity to address this publicly and transparently. - Ashley, Customer Success Team
good quality and great customer service
1 December 2025
Unprompted review
Reply from hear.com
Thank you so much, Richard! We’re glad to hear you’re happy with the quality of your hearing aids and the customer service you received. We appreciate your feedback and are always here if you need anything. - Ashley, Customer Success Team
The knowledge of the entire team!!
The knowledge of all the different people who work at hear.com was very valuable and impressive. The detail of follow up during the entire process from start to even beyond is amazing. My sister and I were slowly losing our hearing at the same time so my sister called me to tell me about her experience and she highly recommend hear.com. We are both so happy we can talk to people and actually hear them when they talk to us! We both would highly recommend hear.com to improve the quality of their life of hearing.
11 January 2026
Unprompted review
Reply from hear.com
Laura, thank you so much for this wonderful review! We’re truly honored to hear how valuable you found our team’s knowledge and follow-up — from the very beginning and even beyond the fitting. Providing that level of care is something we take great pride in.
It's especially touching to hear that both you and your sister went through this journey together and are now enjoying clearer, more confident conversations. Knowing that you can talk to people and truly hear them again is exactly the kind of transformation we hope to bring to every customer.
We’re grateful for your recommendation and thrilled that better hearing has made such a positive impact on your lives. If you or your sister ever need anything, we’re always here for you! - Ashley, Customer Success Team
Excellent quality in the hearing aides
Excellent quality in the hearing aides! Very comfortable to wear. Superb Customer care from start to date :)
9 January 2026
Unprompted review
Reply from hear.com
Thank you so much, Lynda! We're thrilled to hear that you're enjoying the excellent quality and comfort of your hearing aids. It’s also wonderful to know that our customer care team has supported you every step of the way — that’s exactly the experience we strive to deliver.
We’re grateful to have you as part of the hear.com family, and we're always here if you need anything! - Ashley, Customer Success Team
Very good no pressure sales
Very good no pressure sales. Competitive pricing. The at home testing was very professional and through.
1 December 2025
Unprompted review
Reply from hear.com
Thank you so much for your review, Steven! We're glad to hear you had a no-pressure experience and found our pricing competitive. It’s great to know the at-home testing felt professional and thorough — that’s exactly what we aim for.
We appreciate you choosing hear.com and are here for you anytime you need support! - Ashley, Customer Success Team
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