Healthysupplies Reviews 

38,182
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide, fantastic selection of healthy items, stating that everything is always of wonderful quality and delivered promptly to their doors. Many people really appreciate the easy-to-use website, eco-friendly packaging, and incredibly helpful customer support team available. Some reviewers were not happy with product quality, mentioning that specific food items such as dried fruit or nuts were occasionally hard, dry, or stale. Some people were very dissatisfied with slow dispatch times, occasional courier delivery issues, or receiving products that were extremely close to their expiration dates.

What people talk about most

Product

Customers had positive experiences with product, noting a wonderful selection of quality goods that are... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive fast and in... See more

Quality

People report positive experiences with quality, highlighting that items are consistently good, well-priced,... See more

Order

Users describe ambiguous interactions with order, reflecting a stark divide in customer experiences. While... See more

Service

Customers consistently note positive experiences with service, highlighting prompt order fulfilment, reliable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's a good place to buy stuff and reasonable but sometimes if I was not satisfied with a product and have mentioned that nothing gets done. It's take it or leave it unlike other companies who refund... See more

Company replied

Rated 5 out of 5 stars

I’ma “frequent flyer” with Healthy Supplies, and I wouldn’t go anywhere else! Despite us living on a far-flung island, our deliveries always arrive speedily and in perfect condition. All the product... See more

Rated 5 out of 5 stars

Just wanted to say how great Healthy Supplies have been. I love their products, which always arrive fresh and in the best condition. Recently my order was lost by Evri and was immediately re-supplied... See more

Rated 5 out of 5 stars

Healthy Supplies is my go to store for nuts, seeds, pasta, vanilla, pasta sauce, Clear Spring products, recyclable bin bags and much more. Huge range of products, eco friendly recyclable packaging (we... See more


Company details

  1. Health Food Store
  2. Online Food Ordering Service
  3. Supermarket

Written by the company

Hello, we are Healthy Supplies! We stock the widest range of organic and eco-friendly food, drink and lifestyle products online. Our selection includes free-from, vegan and gluten-free foods and you can make massive savings with our economy sized bulk packs. We’re committed to enhancing the overall health and wellbeing of our customers. That’s why, on top of health foods, we offer sports nutrition, eco-friendly home and ethical beauty products. All of our products are selected by our team, we have made it our goal to bring healthy food to everyone. High quality products, at competitive prices all delivered directly to your door! Healthy Supplies is an online health food & health products store based out of Sussex, England. International delivery is also available for our overseas customers.

Written by the company

Our Eco-Friendly Mission!
It is our mission to operate in the most eco-friendly way possible. As an online retailer, we have a responsibility to reduce our carbon footprint and practise environmentally friendly processes. We only have one planet, there is no planet B. So we want to ensure that we leave as little behind as possible. We also want to help our customers do the same! We are keen to enrich the market with a plethora of eco-friendly products and alternatives to make your eco-friendly journey as easy as possible! For more information on how we operate please visit Healthy Supplies: https://www.healthysupplies.co.uk/eco-friendly-healthy-supplies.html

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

38K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(38,182)

199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Questionable reviews due to reward scheme

They are good - great products - but they offer £5 reward for writing a review with photos - and the incentive is encouraged to be a positive one.
That rather affects the authenticity of reviews.
I believe Trustpilot don't allow incentives, so this should be flagged up.

20 April 2026
Unprompted review
Healthysupplies logo

Reply from Healthysupplies

Hi Jeanette,

Thanks for your review.

We do offer £5 for submitting a review to the 'Media Wall' on our website, but not for Trust Pilot reviews. We ask that all reviews, wherever posted, honestly reflect a customer's genuine experience. Obviously we're happy to receive glowing reviews, while any bad ones received are discussed as a team so we can identify any issues, solve them, and make any changes needed to our procedures.

Best regards,
Dom
Healthy Supplies

Rated 4 out of 5 stars

Nice products, broad beans too salty

I ordered figs, macadamia nuts and roasted broad beans. Delivered within 3 days of order but the delivery driver didn't ring the doorbell just left the parcel in front of the door.
All products had expiry date as advised on the website. Roasted broad beans were way too salty which I was disappointed about. I spent a lot of time removing salt and they still felt salty so won't buy those again. Figs and nuts were lovely.

22 March 2026
Unprompted review
Rated 4 out of 5 stars

Slow dispatch

I ordered the sauerkraut and two large jars of Eaten Alive spicy kimchi — absolutely incredible and so delicious.
However, I was disappointed with how long dispatch took. I placed my order on Wednesday, 8 April, but it wasn’t sent out until Monday, 13 April, which is slow by anyone’s standards. Delivery itself was fine for Evri, as it arrived within two days.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

7 days later and my parcel is only at…

7 days later and my parcel is only at THERE local delivery depot.
No communication explaining any unexpected delays.
Truly awful processing service.
Clearly there is no urgency to get deliveries out promptly!
Thankfully for these items I have other vendor options next time and will certainly be using them now.
These are a last option when delivery is so laboriously slow!

* In response to your reply.
Order was placed early AM so Wednesday to Tuesday is 5 working days.
For fresh produce this extremely unusual.
Normally some form of communiction is given when so slow to post.
Clearly such a slow service is an attempt to force the delivery fee upon the customer.

15 April 2026
Unprompted review
Healthysupplies logo

Reply from Healthysupplies

Good Morning,

We’re sorry to hear you’re disappointed with the delivery speed. To clarify, your order was placed on Wednesday 8th using our economy delivery option, which is estimated to take up to 5 working days.

Your order was dispatched 3 working days after it was placed and is currently in transit, progressing within the advertised delivery timeframe shown at checkout. We do also offer faster delivery options for customers who need their items more urgently.

We understand waiting for a delivery can be frustrating, and we appreciate your patience while your order completes its journey. If you have any further concerns, please feel free to contact us directly and we’ll be happy to help.

Kind regards,
Tina

Rated 3 out of 5 stars

Good products - slow delivery

Good choice of products, fair price but really slow delivery - ordered over a week ago and still waiting.
Update - arrived today 8 days after placing order.

14 April 2026
Unprompted review
Healthysupplies logo

Reply from Healthysupplies

Dear Michael,

Thanks for your review.

Your order has been dispatched in the time scale we list on the website for the Economy Tracked delivery option you chose at checkout, and should be with you shortly.

Please note we do offer two faster delivery options for customers who would like their goods more quickly!

I hope you're happy with your purchases when they arrive.

Best regards,
Dom
Healthy Supplies.

Rated 3 out of 5 stars

Usually excellent

Usually excellent... Not for the first time, the most recent order had food that was already past it's best before date when the order was placed, and in the past a delivery has arrived damaged. Delivery timescales can also be unpredictable, even with express delivery. Generally, the positives outweigh the negatives.

9 April 2026
Unprompted review
Rated 4 out of 5 stars

After a frustrating start

After a frustrating start, most of what I ordered finally arrived. Evri didn’t deliver my parcel and after a few days of trying to get answers, they said they had lost it.
Healthy Supplies were very helpful and sent a replacement order. Unfortunately one of the items was then out of stock so I had to miss out on that. DPD delivered the order in two days (a day later than promised). This was just in time before I went away from home, so I was relieved at that. I haven’t had chance to try my products, but I’m sure everything is good quality. I have made several orders before, and quality has been great.

21 March 2026
Rated 1 out of 5 stars

I would give zero marks for Unhealthy…

I would give zero marks for Unhealthy Supplies if I could. I ordered 2 kilos of dates which turned out to be from Bolivia, they were tiny shrivelled,dry and just bits of date. I tried to contact Unhealthy Supplies about the unacceptable delay in my parcel arriving. They do not answer calls but I eventually received a couple of extremely rude and dismissive emails from Dom, who copped an attitude with me. Do not buy from this company. Unhealthy supplies combined with Evri (parcel gets lost ) is a recipe for disaster.

9 March 2026
Unprompted review
Healthysupplies logo

Reply from Healthysupplies

Hi Paul,

We’re really sorry to read your review and to hear that you were unhappy with your experience.

I’ve personally reviewed the email correspondence, and I’d like to reassure you that at no point was the team dismissive. Our team responded to your enquiry and, as requested, contacted the courier directly to investigate the whereabouts of your parcel and push for delivery as quickly as possible.

Your order was dispatched on the 4th and delivered on the 13th. As you’re based on the Isle of Wight, deliveries can occasionally take a little longer due to the additional transit involved, though we completely understand how frustrating delays can be.

In terms of the product itself, we haven’t received any direct contact from you regarding the quality of the dates, so we’re sorry to hear your feedback here. If you are unhappy with the product, we would really welcome the opportunity to investigate this and resolve it for you.

We also offer alternative delivery options for customers who prefer not to use Evri.

Please feel free to contact us directly so we can put this right.

Kind regards,
Tina

Rated 1 out of 5 stars

Warning; the walnuts were shrivelled, black and very bitter.

I put in a large order for various seeds, dried fruit and nuts for my fig and walnut bread. However, when I measured out the walnuts I was horrified to see how black and shrivelled they were. I tentatively tried tasting one and it tasted very bitter. As I had already measured out the other ingredients and put them in the bread machine, I spent ages sorting through the walnuts trying to find enough half reasonable ones to add. I managed to find 150g of the least worst for the bread and put 60g of inedible ones to one side.
However, I am not intending to use any more of the walnuts as they are old and very poor quality.
Unhealthy Supplies say that they have looked at the batch and their reply was:"our Quality team ran a series of tests on the batch of Walnuts you told us about.
These have revealed no quality issues, and they have reported all the markers of this batch are as expected."

They don't say they tasted any. However I did and they were disgusting.

They have not offered me a refund for the walnuts so I will let Trading Standards have a look to see what they think.

My advice is, do not buy nuts from this company.

Having read their reply and other reviews, I see that Unhealthy Supplies have a reputation for unashamedly selling old, shrivelled, bitter nuts and pumpkin seeds that have very short use by dates and that they say are fine to eat. I can confirm that the walnuts they sent were, on the whole, extremely unpleasant to eat and likely to make you ill. They have offered me a £5 voucher for my next order. They are living in cloud cuckoo land if they think that I will ever waste my hard earned pension ordering their low grade rubbish again. I wouldn't even put these nuts out for the birds, that's how bad they are.
Update: they have now refunded me for the walnuts but it took this review to do it. A frustrating experience but I have now ordered walnuts from BWFO.

16 March 2026
Unprompted review
Healthysupplies logo

Reply from Healthysupplies

Hi Lorna,

Thank you for taking the time to share your feedback.

We’re very sorry to hear about your experience and appreciate how frustrating this must have been.

Following your report, we carried out a full internal investigation with our Quality team. This included a review and testing of the batch in question, and no quality issues were identified. All indicators for the product were found to be within the expected specification.
That said, we fully understand that this does not reflect your personal experience, and we take all customer feedback seriously. As a gesture of goodwill, we have provided you with a voucher to apologise for the inconvenience caused.

We value your feedback and will continue to monitor product quality closely.

Kind regards,
Dom
Healthy Supplies

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