Healthypetz Reviews 

155
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 154 reviews, most reviewers were let down by their experience overall. Many people found the product ineffective, with some reporting it made their pets sick or had a foul odor, raising concerns about its quality and unknown origin. Customers frequently encountered issues with unexpected subscriptions, often being signed up automatically without clear consent, making cancellation difficult. Additionally, many reported poor customer service, including a lack of response to emails and difficulty finding a phone number. However, some customers also noted positive results, observing improvements in their pet's skin and paws, and were satisfied that the product helped with issues like itching and hot spots.

What people talk about most

Product

Customers consistently express disappointment with the product, often describing it as "rubbish" and... See more

Order

Clients share negative opinions on order, with many expressing regret for ordering without prior research and... See more

Response time

People report significant dissatisfaction with response times, frequently mentioning that their emails go... See more

Subscription

Reviewers express significant dissatisfaction with the subscription process, frequently reporting that they... See more

Customer communications

Users describe significant frustration and dissatisfaction with the company's contact methods, frequently... See more

Reviews shaping this summary

Rated 1 out of 5 stars

If I could give a minus -100 I would, this company is the biggest SCAM EVER. I made the mistake of ordering, and YES IT WAS A HUGE MISTAKE, no company info, no phone numbers and they do not answer the... See more

Rated 1 out of 5 stars

I'm now giving my 2 German Shepherd dogs their 4th bottle of Healthy Pets collagen at the dose suggested on the bottle. Been a month and a half and they are still itching and have hot spots. Conc... See more

Rated 1 out of 5 stars

Beware of this being another company who claims to be headquartered in the US or somewhere else depending on where you're logging in from. Sent me one bottle with no batch or lot number from somewhere... See more

Rated 1 out of 5 stars

If as people have said previously I could give a minus number of stars that’s more than they deserve Complete lack of customer care no response to emails nothing. The first delivery I had worked b... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

155 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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1.2

All reviews

(155)

155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They said the package was shipped but…

They said the package was shipped but delivered never got anything from them. I got some weird wrinkle cream, which was not it. Asked healthy pets as for a refund or a new shipment said no they couldn’t do that. I needed to report it with the Postal Service.

24 January 2026
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY

SCAM COMPANY
As others have said... The website looks so real but it doesn't exist.. This company is fake. They won't email back. My order never came.. Sneaky subscription too. Requested a refund from my credit card company. Such a pain!!

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Poor Customer service

Poor Customer service
Do not Respond or read multi emails
Waited a long time for an order to arrive,
Came to late and had to find another product.
Many request for them to stand by the help they offer but no responce

10 January 2026
Unprompted review
Rated 1 out of 5 stars

SCAM. DO NOT USE

SCAM!!!!!! The vet named on the website doesn’t exist, the reviews on the website don’t exist. It says 4.7 on Trustpilot when you ACTUALLY go onto Trustpilot you find 6 reviews saying it’s a scam! The website looks so legit, they even send you a confirmation email. I said it was fraud with the bank and lucky I got it all back. They even sent me a refund email. It looks legit but when you dig a little you run into brick walls! No info on company’s house. NO legit anything. Very very very clever and cunning tactics. Taking advantage of people that are already suffering with their poor pets. No contact info! They ask YOU to type in all of your details instead. SCAM SCAM SCAM.

2 January 2026
Unprompted review
Rated 1 out of 5 stars

Claimed UK based on their website but…

Claimed UK based on their website but after ordering the item was then showing as coming through customs but no idea from where?! I've been trying to get my refund back since I realised this and I'm currently waiting for the chargeback through the bank. Emails I get are very sporadic ( only started getting a reply once I had started the process through the bank) and aren't actually offering me a full refund.

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Never received the product ordered

Never received the product ordered. Their customer service is the worst. After 2 weeks of email excuses, I have had to charge back on my credit card. Product ordered on 11/30/2025. Still haven't received it. if there was an option for a 0-star, I would have given it!!!

14 December 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam company.

I emailed this company to ask where they were based and which shipper they used. I received a lengthy reply from a gmail address which avoided both questions. It's now nearly two weeks since ordering and nothing has been received, with no progress showing on the 'tracking' information that only appears on their own website. I do not believe that this is a genuine company.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 2 phials of Collagen for…

I ordered 2 phials of Collagen for dogs. When it arrived one phial was smashed to bits but when I tried to contact the firm by email for a replacement the reply was ‘mailbox unavailable’. Advertised on Facebook.

14 November 2025
Unprompted review

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