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Rated 5 out of 5 stars

Running a company, spending way too long in traffic to and from the office, constant lockdowns here in Melbourne and being a father of 3 doesn't always leave a lot of time to look after my health and... See more

Rated 5 out of 5 stars

I am a busy dad of four and small business owner. I have gained at least 10kg over COVID with gyms shutting down, stress and fatigue. I have been really pleasantly surprised by The Healthy Man meal re... See more

Rated 4 out of 5 stars

Honestly haven't used their products long enough and I've brought from them once. As far as their service goes the first time, the website very informative, ordering easy and delivery was quicker than... See more

Rated 5 out of 5 stars

Easily the tastiest and most filling meal replacement drink I've ever purchased and I'm pretty sure I've bought them all over the years. I've got about 20kgs to lose and I think based on the chocolate... See more

Company replied

Company details

  1. Fitness and Nutrition Service
  2. Health Food Store

Written by the company

G’day and welcome to The Healthy Man – the easy and healthy way to weight loss and increased energy, vitality, stamina and strength – designed for the nutritional needs of a man!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

168 reviews

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Rated 5 out of 5 stars

Exceptional Meal Replacement Shake and Outstanding Customer Service

I recently purchased the Meal Replacement Shake from The Healthy Man, and I am thoroughly impressed with both the product and the overall experience. Here’s why this has been a fantastic purchase:

Product Quality and Taste:
The Meal Replacement Shake is exceptional. The quality of the ingredients is evident from the first sip. It blends smoothly without any grittiness, which is a common issue with other meal replacement shakes I’ve tried. The flavour is delicious and satisfying, making it easy to stick to my nutrition goals without feeling deprived. It’s also filling enough to keep me energized and satisfied until my next meal.

Nutritional Value:
The shake is well-balanced, providing an excellent mix of proteins, vitamins, and minerals. It’s clear that The Healthy Man prioritizes health and wellness, as the shake supports my dietary needs and helps me maintain my energy levels throughout the day. It’s a great solution for busy days when I need a quick and nutritious meal.

Customer Service:
The customer service at The Healthy Man is outstanding. From the moment I placed my order, I felt valued as a customer. The website is user-friendly, and the detailed product descriptions helped me make an informed decision. I received prompt updates on my order status, and the delivery was faster than expected. The packaging was secure and ensured that the product arrived in perfect condition.

Value for Money:
The Meal Replacement Shake offers excellent value for money. Considering the high quality of the ingredients and the effectiveness of the product, it’s reasonably priced. Additionally, The Healthy Man often provides discounts and promotions, making it even more affordable for regular customers.

Areas for Improvement:
While my experience was overwhelmingly positive, there is always room for growth. It would be fantastic if The Healthy Man could introduce more flavour options to cater to a wider range of taste preferences. Additionally, offering sample sizes for new customers to try before committing to a larger purchase could be beneficial.

Overall, my purchase of the Meal Replacement Shake from The Healthy Man has been a wonderful experience. The combination of a high-quality product, exceptional customer service, and great value has made me a loyal customer. I highly recommend The Healthy Man to anyone looking for a reliable and delicious meal replacement shake.

8 November 2024
Rated 5 out of 5 stars

Loving Healthy Man shakes

My wife has been buying the chocolate and vanilla Healthy Man shake containers ever since they became available, apart from a lengthy period this year, where there was no stock, we have been using and enjoying this for many years. The flavour and consistency is great and is not gritty like other powders and delivers a rich chocolate taste every time. I am hopeful that further development of the product will deliver probiotics, prebiotics, and postbiotics in the one shake! Go Healthy Man!

13 May 2024
Rated 1 out of 5 stars

It's a no.

I purchased The Healthy Man starter pack and decided to give it a four week challenge. I only lasted two weeks. Reasons are it gave me diarrhoea. If it didn't give me diarrhoea, I was constipated. I would take it first thing in morning as a breakfast substitute and at lunch but it didn't give me a sense of being full as I would normally would be with just a bowl of cereal. This would leave me being cranky and irritable until late afternoon because I've just started the day on an near empty stomach. After trying to pass a bowel movement that involved me placing my hands on either side of the cubicle wall and forcing out what felt like passing out a watermelon, I had enough! Switched over to taking Metmucil and I'm pushing out t#rds with ease! I keep getting emails asking me how was my delivery experience and if I could rate it, but why? You want me to give you guys a glowing review on how it was delivered to my front door?

28 January 2024
Unprompted review
The Healthy Man logo

Reply from The Healthy Man

Hi Bill, we are sorry to see this. That is not what we want for our customers, I've shared this with our product team to understand. You can return to us within 30 days if you would like a refund, or reach out to me on our support team and I'll do my best to help.
https://support.healthyman.com.au/kb/article/1045-how-do-i-return-an-item/

Alex - Healthy Man team

Rated 3 out of 5 stars

Review of Service

1. Delivery times have been longer since you changed the Courier Company

2. The plastic scoop in each bucket is no longer included - I'd appreciate if 1 can be included with each future order - Thanks in advance

6 June 2023
The Healthy Man logo

Reply from The Healthy Man

Hi there, thanks a lot for this feedback, we are constantly reviewing courier performance, and this is really useful, I've passed it on so hopefully you'll notice an improvement.
Also, we've received mixed feedback on the scoops, a lot of customers told us they had a collection building up and they wanted to save plastic. You can use 2 heaped tablespoons for a full serve of the meal replacement smoothie. Please get in touch for any concerns and we'll do our best.
Alex - THM team

Rated 5 out of 5 stars

Fast delivery/ Excellent customer service

Fast delivery and good price. The product is very tasty. The customer service is excellent. I had a small problem and Alex went way and above to help me out. Thank you. Will definitely use this company again and pass onto friends and family.

7 June 2023
The Healthy Man logo

Reply from The Healthy Man

Hi there, We are really sorry to hear this, we expect our products to arrive fresh and tasting great! Please do get in touch with me on support@healthyman.com.au and I'll see what we can do :)
Alex - THM Team

Rated 2 out of 5 stars

I found your product to be too watery…

I found your product to be too watery when mixed as directed and compared to other shakes such as "The Man Shake". Your shake left me feeling hungry and unsatisfied.

15 May 2023
The Healthy Man logo

Reply from The Healthy Man

Hi Frank, sorry to hear this, but thanks for giving us a try. We have some awesome recipes that might help give you the extra energy you're looking for - https://www.healthyman.com.au/extra-energy-smoothie-recipe/
You could also add a bit more mixture to the ratio. Please do return to us within 30 days if you would like a refund also, here are the steps to do that - https://support.healthyman.com.au/kb/article/1045-how-do-i-return-an-item/
Hope this helps. Please contact us for any concerns and we'll do our best.
Alex - Healthy Man team

Rated 5 out of 5 stars

My order…

Thank you for the good product and service.

31 March 2023
The Healthy Man logo

Reply from The Healthy Man

Hi Aaron, really sorry for any confusion here, the Free 7 Day Meal Plan and Recipe Guide is an ebook, and was sent on the order confirmation. I've resent this to you now, so you can download it. I hope this helps, please contact our support team and we'll help out.
Alex - THM Team

Rated 3 out of 5 stars

Problem with courier, Aramex.

Your courier left the parcel in the stairwell which was a trip hazard and did not not ring my doorbell. I have spoken to Aramex explaining I'm a ground floor unit i have no idea why leave it on the stairs. On my next order i will leave more detailed instructions. Love the product 5 star.

17 January 2023
The Healthy Man logo

Reply from The Healthy Man

Hi Ian, thanks for the kind words about the product, thats awesome to hear. Noted on the issue with delivery, I'll feed this back through our channels to Aramex too, and ask them to ring the doorbell at the very least. Cheers, Alex - Healthy Man team

Rated 4 out of 5 stars

Updated review after courier issue.

Review update: After a courier issue, I finally received my tub. Alex from their support team helped me out with the issue, so their customer service is great! Although the support email isn't easily accessible. I managed to find it after making an account and checking the "reply to" on the confirmation email I received. The shake tastes good. After 3 days, I can feel the energy and mood benefits, so that's awesome. Time will tell if there's any weight loss. I got vanilla so I can add coffee to it in the morning. I only gave it 4* because for the money, you dont get a full months worth per tub. Its 20 serves, so if you're replacing 2 meals a day, you need 3 tubs a month unless you skip them on weekends. And that's pretty bad, especially when there's no standard discount for buying multi-tub packs when last I checked. So it's not the greatest value. For $70 bucks a tub, you would expect 30 serves at the very least. But that's my only issue. Otherwise, so far, so good.

7 January 2023
Unprompted review
The Healthy Man logo

Reply from The Healthy Man

Hi Cam, really sorry to see this. We are aware of some delays because of the Xmas/NY period, but you definitely should have received this by now. Please contact our support team, and ask for me, I'll raise an urgent investigation, and get this resolved for you asap.
Alex - Healthy Man team

Rated 4 out of 5 stars

Product not received

Ordered just over 2 weeks ago and still haven't received the items.

EDIT:
Customer service was able to rectify the issue swiftly, shakes arrived and taste great.

4 January 2023
The Healthy Man logo

Reply from The Healthy Man

Hi Luke, I'm really sorry to see this, and totally understand you leaving a 1 star. I've checked the tracking and I think something has gone wrong. We shipped your order on Dec 20th, and there aren't any updates on the tracking. I'll be in touch to resolve, please keep an eye out for an email from me.
Alex - Healthy Man team

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