Dineamic Reviews 4,370

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers consistently praise the delicious and healthy nature of the meals, highlighting the excellent taste and nutritional value. People appreciate the variety of options available, including specialized diets like low FODMAP, and note the convenience of the ordering process and on-time deliveries. The innovative and eco-friendly packaging also receives positive mentions. However, some people were dissatisfied with certain aspects, reporting issues with food quality such as blandness, dry proteins, and unpleasant textures in some dishes. There were also instances of incorrect or missing deliveries, and some customers experienced poor customer service, including unhelpful responses and difficulties resolving delivery problems or order discrepancies.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the food as delicious,... See more

Quality

Customers had ambiguous experiences with quality. While many reviewers praised the food as delicious,... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers praise on-time delivery,... See more

Order

Consumers find the ordering process to be ambiguous. While some reviewers praise the ease of ordering online,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers praise the team for providing... See more

Based on these reviews

Rated 4 out of 5 stars

Dineamic has made leaps and bounds in recent months improving the quality of its meals. While there are still some hit a misses dishes like its lamb ragu, pesto pasta and tandoori chicken are enjoy... See more

Company replied

Rated 4 out of 5 stars

Great food with something a lot of foods are lacking today and that is taste....!! The variety of options are exhaustive and cover most food groups and include good proportions of veggies. Top marks... See more

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Rated 4 out of 5 stars

I only used them once because they delivered on a Wednesday as I was on holidays till the Tues. delivery times fluctuated through out the day which is hard as you can’t plan your day. Food tasted go... See more

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Rated 4 out of 5 stars

I love ordering online it's so easy and convenient. The meals are delicious but it would be good if new meals were introduced more often and have breakfast items on the menu..

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Rated 5 out of 5 stars

After trying meals from four different ready made meal companies, Dineamic is the only one that actually feels genuinely healthy. Not sure how people are giving low ratings. If you are after a genuine... See more

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Rated 5 out of 5 stars

Meals are so delicious and great nutrition. Delivery was on time and so convenient to pick my day. Have been amazing as I’ve just had surgery so need good meals and it’s made life easier for my husba... See more

Rated 5 out of 5 stars

We have tried many ready food meal companies and DIneamic is head and shoulders above the rest. The food is the best we've eaten - healthy and flavoursome (you often have to compromise on one of those... See more

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Rated 5 out of 5 stars

This is the only business I've come across that does low FODMAP meals, and they do them quite well. Not having to worry about the ingredients list every time makes life easier and they've made a real... See more

Company replied

Rated 5 out of 5 stars

Hi I loved the new pepper steak but would have loved it more minus the pepper I just don’t like anything the slightest bit spicy or with pepper however I still enjoyed it but probably won’t order agai... See more

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Rated 5 out of 5 stars

Fantastic food, all free range products or sustainably sourced. Packaging is environmentally conscious and they are constantly improving as well. We have tried a lot of delivery meal services and th... See more

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Rated 5 out of 5 stars

I'm the kind of person that cooks from scratch and doesn't like frozen food and yet, i love this range!! I always have a few of these meals in my freezer on the days where cooking is too big of a chor... See more

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Rated 5 out of 5 stars

Communication from Dineamic was good and the 2 hour window for delivery was great as I could plan my day around it. Still trying out new dishes but the meal size and taste had been good so far.

Company replied

Rated 5 out of 5 stars

I have tried a bunch of ready-made meal companies, and Dineamic is miles ahead of the rest. The food is amazing - fresh and tasty. The food trays are genius and use minimal plastic. The gnocchi was on... See more

Company replied

Rated 5 out of 5 stars

Easy to re-order with only a few clicks. Delivery is simple and mine comes overnight which is very handy. Food is great. Currently on a low fodmap diet and the 10 x low fodmap meals are great. I love... See more

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Rated 5 out of 5 stars

All the meals I order are great, 10 out of 10, Always Delivered on time, 10out of 10, Plus Customer Service Is Always Good

Company replied

Rated 5 out of 5 stars

Quality is amazing.. best ready made meals, lots of variety to choose from and delivery is always on time.

Rated 5 out of 5 stars

Ordering is easy on line. Food tracking is helpful to know when parcel arrives. Meals are tasty.

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Rated 5 out of 5 stars

Dineamic foods are delicious and healthy, and I am very pleased to have purchased and enjoyed them.

Company replied

Rated 5 out of 5 stars

Loved the food, packaging was also awesome as you could recycle the bottom bit. Would order again!

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Rated 5 out of 5 stars

Love the food, haven’t had one yet that I don’t enjoy. Good price and surprisingly tasty for a ready made meal. Have already placed my next order 🙌🏼

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Rated 5 out of 5 stars

The team at Dinamic are all fully committed to not only providing fabulous customer service but ensuring meals are of the best quality, taste & nutritious.

Company replied

Rated 5 out of 5 stars

good product , no issues with deliveries and good comunication

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Rated 1 out of 5 stars

The food isn't bad. However - the relentless marketing emails are so excessive and annoying that it isn't worth it. I emailed and requested they stop, and was assured that they would, yet I'm still re... See more

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Rated 1 out of 5 stars

I am only two meals into my week’s order. The food tastes awful, flavourless, looks unattractive and just not worth paying for. Rice pudding, which tastes bland, the consistency thin and watery. Peopl... See more

Rated 2 out of 5 stars

We ordered one box from Dineamic and unfortunately, that will be our last. First issue: the box was delivered to the wrong address — not a great start. But the real disappointment was the food... See more

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Rated 1 out of 5 stars

Do not buy. I ordered 15 meals from them and the first meal I ate (sweet and sour pork with rice noodles) I got horrible food poisoning and was vomiting all night. Of the hundreds of dollars I spent o... See more

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Rated 1 out of 5 stars

Extremely incompetent and lazy support staff with buggy platform (poor development). It's impossible to get on a weekly order cadence with them after requesting multiple times. Support "manager"... See more

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Rated 1 out of 5 stars

0 if I could!! Absolutely horrifying customer service the person just talks on top of you with zero interest in listening. The meals made me very ill and on repeat she asked for batch number of meals... See more

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Rated 2 out of 5 stars

When I first tried Dineamic years ago their meals were excellent - full of flavour and the proteins were well-cooked. Having had a few now as part of a meal box, I cannot say I am impressed. Thoroug... See more

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Rated 3 out of 5 stars

I would have given a 5star review but it has been a couple of things I was dissapointed in.Firstly a delelivery that had been marked as delivered but didnt recieve and secondly an order placed and... See more

Company replied

Rated 3 out of 5 stars

I’ve only been a customer for three Deliveries. The food tasted good and it agreed with my digestive system. However, my 2nd order didn’t arrive, and I was told I have to wait a week for the order. I... See more

Company replied

Rated 2 out of 5 stars

Be wary with this company, the meals are generally good but they changed my order, i order 14 meals for 2 weeks each being 2 different dishes, last order they sent me the same dish i got 14 Bangers... See more

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Rated 1 out of 5 stars

Awful customer service. Delivery driver left them outside my building on a busy street despite clearly saying to leave inside the lobby and when I reached out to customer service to find out where my... See more

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Rated 1 out of 5 stars

Terrible customer service. First order was never delivered and no attempt was made to advise was not going to be. Location app would update all day to advise coming and never did. I contacted the cu... See more

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Rated 2 out of 5 stars

Packed wrong meals or substituted meals without notification or choice. Did not respond to feedback or concerns raised. Disappointing customer service. Some meals great, some very mediocre. Better val... See more

Rated 1 out of 5 stars

I was heating up the satay chicken meal and as it was heating, I reeked of off fish. When peeling open, I could see fish skin throughout and it stunk even more. Made me sick. Froze the meal when I r... See more

Company replied

Rated 1 out of 5 stars

Ordered these meals for my elderly mother who said the following: Meals were bland and there was very little meat and all very small pieces. Rice and noodles not cooked properly and soggy vegetable... See more

Company replied

Rated 1 out of 5 stars

I recently left a review on Trustpilot, but it mysteriously vanished. I was compelled to share my disappointment with the subpar quality of your food. The meat and chicken were overcooked, dry, and ta... See more

Company replied

Rated 1 out of 5 stars

Worst food and packaging. You heat it, and it is in a pouch, and you have to pour it into a bowl or on a plate, and it looks like dog food. You can get other food companies that are amazing; you need... See more

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Rated 3 out of 5 stars

The meals are great, but the delivery is sloppy at best. This is my second review, and it seems I had rose tinted glasses at the time, having never had a weekend delivery go as terribly as this on... See more

Company replied

Rated 1 out of 5 stars

I had a very poor experience with Dinematic and will not be ordering from them again. I placed an order of meals for my elderly mother, who is housebound while recovering from surgery and... See more

Company replied

Rated 1 out of 5 stars

I tried the meatballs with pasta and the chicken burrito bowl. Unfortunately they were the worst frozen meals i have ever had, particularly the meatballs - so chewy and unpleasant and barely any sauce... See more

Company replied


Company details

  1. Meal Delivery
  2. Fitness and Nutrition Service
  3. Food Manufacturer
  4. Food Producer
  5. Frozen Food Manufacturer
  6. Sports Nutrition Store

Written by the company

MADE HONEST Food that tastes like the real thing. Because it is. We use fresh, produce from Aussie farmers and serve in eco packaging that reduces 20 tonnes of plastic a year. Proud to support the NDIS to provide healthy and nutritious meals to Australia's disability community.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 month

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Rated 2 out of 5 stars

Packed wrong meals . No Communication

Packed wrong meals or substituted meals without notification or choice. Did not respond to feedback or concerns raised. Disappointing customer service. Some meals great, some very mediocre. Better value and service elsewhere in a competitive market.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Meals are so delicious and great…

Meals are so delicious and great nutrition. Delivery was on time and so convenient to pick my day. Have been amazing as I’ve just had surgery so need good meals and it’s made life easier for my husband whilst I can’t move during recovery.

26 February 2026
Rated 1 out of 5 stars

Grass Fed Meatballs - Awful

I tried the meatballs with pasta and the chicken burrito bowl. Unfortunately they were the worst frozen meals i have ever had, particularly the meatballs - so chewy and unpleasant and barely any sauce at all to go on the pasta - terrible meal. The chicken burrito bowl was slightly better but its just a tray of rice with a tiny amount of chicken mush on top. I really do not recommend buying either of these options. These were both options offered at Woolworths and my first experience with Dineamic Meals. Waste of money and a terrible lunch.

25 February 2026
Unprompted review
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Reply from Dineamic

We’re really sorry to hear your first experience wasn’t a positive one.
This isn’t the standard we aim for, especially for customers trying us for the first time at Woolworths. We’d love the opportunity to look into this further — please reach out to our customer care team at team@dineamic.com.au with the batch details so we can investigate and assist.

Rated 5 out of 5 stars

Happy overall

Very easy process to order the meals, fair pricing and tasty food

9 February 2026
Unprompted review
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Reply from Dineamic

Thank you for the lovely feedback — we’re really glad to hear you found the ordering process easy, the pricing fair, and the food tasty. we appreciate you taking the time to share your experience and are happy to have you with us.

Rated 3 out of 5 stars

I didn't get a text message telling me…

I didn't get a text message telling me when the food was delivered.

28 January 2026
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Reply from Dineamic

Thank you for letting us know. we’re sorry you didn’t receive a text notification when your delivery arrived — we understand how important those updates are. we’ll pass this feedback on to help prevent it happening again and appreciate you bringing it to our attention.

Rated 4 out of 5 stars

Easy to order

I only used them once because they delivered on a Wednesday as I was on holidays till the Tues.
delivery times fluctuated through out the day which is hard as you can’t plan your day. Food tasted good and portions good size

13 January 2026
Unprompted review
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Reply from Dineamic

Thank you for sharing your experience. we’re really pleased to hear you enjoyed the taste of the meals and found the portion sizes generous. that feedback means a lot to our team, as quality and balance are a big focus for us. we appreciate you giving us a try and taking the time to let us know what you thought.

Rated 5 out of 5 stars

Great meals

Great meals, great service from Dineamic and terrible service from their delivery partners. The latter have forced me to go elsewhere.

3 January 2026
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Reply from Dineamic

Thank you for the feedback -we’re really glad to hear you enjoyed the meals and service from Dineamic. we’re genuinely sorry that the delivery experience let you down. while delivery is handled by third-party partners, we know it still reflects on us, and this feedback has been shared internally to help address ongoing issues. we appreciate you taking the time to let us know and wish you all the best.

Rated 3 out of 5 stars

I would have given a 5star review but…

I would have given a 5star review but it has been a couple of things I was dissapointed in.Firstly a delelivery that had been marked as delivered but didnt recieve and secondly an order placed and paid for but not delievered.
I was happy with the outcome and customer service provided and thats why i'll stay with this company for now.
The outcome was good replaced all my first meals as ordered and second time there was a technical issue on companys end so ended up recieving the next delivery date.

27 December 2025
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Reply from Dineamic

Thanks for your feedback Bill! I'm sorry to hear that your delivery experience wasn't great, but I'm glad that we were able to work this out for you. We hope you will be happy with Dineamic moving forward.

Rated 1 out of 5 stars

I recently left a review on Trustpilot

I recently left a review on Trustpilot, but it mysteriously vanished. I was compelled to share my disappointment with the subpar quality of your food. The meat and chicken were overcooked, dry, and tasteless, while the vegetables were unrecognizable. The rice pudding was a travesty – a watery, lumpy concoction that defied explanation. It's perplexing to see your company investing heavily in marketing, touting "nutritional experts" while serving such foul products.

11 December 2025
Unprompted review
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Reply from Dineamic

Thanks for your review. We can still see both reviews on our end — it appears two were submitted. Trustpilot only displays the most recent review, which is why the first is no longer visible.

Just to clarify, the rice pudding isn’t made in-house — it’s supplied by Fancy Plants and sold as part of our range. We appreciate you sharing your feedback.

Rated 1 out of 5 stars

Food poisoning

Do not buy. I ordered 15 meals from them and the first meal I ate (sweet and sour pork with rice noodles) I got horrible food poisoning and was vomiting all night. Of the hundreds of dollars I spent on the order the company refunded me $9 for my trouble. Absolutely abysmal customer service and quality of product. Will never order from them again and will warn everyone to stay away unless you want to become incredibly sick.

25 November 2025
Unprompted review
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Reply from Dineamic

Thank you for your feedback. We’re very sorry to hear about your experience and understand how distressing this must have been. We take food safety very seriously and want to assure you that all our meals are prepared under strict hygiene and quality standards.

We also note that your husband ate another meal from the same order without issue, which can sometimes indicate a specific reaction rather than a food safety problem.

We understand your frustration regarding the refund and apologise that it did not meet your expectations. We will pass your feedback on to our team to review and ensure we’re addressing these concerns appropriately.

Rated 5 out of 5 stars

Easy to order

Easy to order, great value for money, delivered to your door, tasty and healthy!

26 November 2025
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Reply from Dineamic

Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the convenience and taste of our meals.

Rated 3 out of 5 stars

The meals are great, but DO NOT get weekend delivery!

The meals are great, but the delivery is sloppy at best. This is my second review, and it seems I had rose tinted glasses at the time, having never had a weekend delivery go as terribly as this one went.

My delivery instructions were typed out on the website when I ordered, only for them to be automatically replaced with "Leave at the front door." upon submitting my order, with no notification whatsoever until I woke up to find no delivery was attempted.

The customer service lines are closed on the weekends, despite Dineamic and their delivery partner (Be Cool Refrigerated Couriers) offering weekend deliveries, which means if you have a failed delivery on Saturday, you will be stuck without your order for up to an additional 2 days or until you can get in contact with someone other than their automated email chat bot.

9 June 2025
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Reply from Dineamic

Hi Cain,

Thanks so much for your honest feedback. We’re really glad you love the meals, but we totally get how frustrating the weekend delivery issues must have been.

It’s annoying when instructions don’t go through and deliveries get missed - and you’re right, weekend support can be tricky. We’re looking at ways to make this smoother so it doesn’t happen again.

Thanks for sharing your experience.

Rated 5 out of 5 stars

Dineamic foods are delicious and…

Dineamic foods are delicious and healthy, and I am very pleased to have purchased and enjoyed them.

28 October 2025
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Reply from Dineamic

Thanks for your feedback! We’re glad to hear you’ve been enjoying the meals and finding them healthy and tasty 😋.

We really appreciate your support.

Rated 3 out of 5 stars

two out of three deliveries arrived

I’ve only been a customer for three Deliveries. The food tasted good and it agreed with my digestive system. However, my 2nd order didn’t arrive, and I was told I have to wait a week for the order. I initially gave Dineamic 1 star for delivering 50% of the time, and now it's 66%, so I've increased my rating to 3 stars. Keep delivering what I've ordered, and you may get five stars.

17 October 2025
Unprompted review
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Reply from Dineamic

Thanks for sharing your experience and for updating your rating , we really appreciate it. We’re glad to hear the meals are tasting good and agreeing with your digestive system 😊.

We completely understand how frustrating missed deliveries can be, and we’re working on making sure your orders arrive reliably. We’ll do our best to get you that five-star experience!

Rated 1 out of 5 stars

0 if I could!

0 if I could!! Absolutely horrifying customer service the person just talks on top of you with zero interest in listening. The meals made me very ill and on repeat she asked for batch number of meals that made me sick on the carton of the meal already eaten means it would obviously been thrown away. If you cant offer another solution rather than obnoxiously talk over your customer you should absolutely NOT be in the service industry and then hangs up the phone on you ...maturity, professionalism and quality of food provide all get a zero from me!!! I usually dont bother with reviews but that was so bad on another level!!!!

28 October 2025
Unprompted review
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Reply from Dineamic

We’re really sorry to hear how frustrating this was for you.

I can see a team member has already helped you out, and we hope everything is back on track.

Thanks so much for taking the time to share your experience.

Rated 1 out of 5 stars

Lazy incompetent support

Extremely incompetent and lazy support staff with buggy platform (poor development). It's impossible to get on a weekly order cadence with them after requesting multiple times. Support "manager" Viven has no idea what she's doing.

They have no idea how to actually manage their platform, which is full of bugs and mixes up order/billing dates so orders don't get processed. I have to babysit them each week for them to send out the my order, no one goes to any effort to make sure the schedule is set up the way it should be.

Every single instance of trying to place an order has resulted in a technical headache, resulting in orders being skipped or delayed.

13 October 2025
Unprompted review
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Reply from Dineamic

We’re really sorry to hear how frustrating this has been.

We’re working on improving the platform and our processes so orders run more smoothly. Your feedback is really helpful in guiding these improvements.

Rated 5 out of 5 stars

Order the gnocchi and thank me later!

I have tried a bunch of ready-made meal companies, and Dineamic is miles ahead of the rest. The food is amazing - fresh and tasty. The food trays are genius and use minimal plastic. The gnocchi was one of the best of ever eaten - even better than restaurants!

30 September 2025
Unprompted review
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Reply from Dineamic

Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the meals and that the gnocchi even rivals restaurant quality 😋.

We really appreciate your support and feedback, it means a lot to us!

Rated 1 out of 5 stars

Bland. Soggy. Inedible.

Ordered these meals for my elderly mother who said the following:
Meals were bland and there was very little meat and all very small pieces. Rice and noodles not cooked properly and soggy vegetables. Won't be getting from there again.

12 October 2025
Unprompted review
Dineamic logo

Reply from Dineamic

We’re sorry to hear that the meals didn’t meet your expectations and appreciate you sharing your mother’s feedback. We aim to provide meals that are both tasty and well-prepared, and it’s clear we fell short this time.

Your comments will be shared with our team to help improve our meals and ensure a better experience for everyone in the future.

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