HealthLabs.com Reviews 

4,372
•
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

DO NOT USE I have a high profile client who needed lab work done. we booked and they did not show and he was fasting all day for it. then we called customer service and rebooked for the next day and... See more

Rated 5 out of 5 stars

What a fast and easy process! Needed a test for one of our children for school (state vaccination compliance). After the results were ready we spoke to one of their "Patient Services Representatives... See more

Rated 5 out of 5 stars

This a wonderful and much needed service. I'm amazed at how many tests are available through this service without a doctor's prescription. Having these tests available is empowering. Order, scheduling... See more

Rated 5 out of 5 stars

It was very affordable and easy to get an appointment at the many labs they utilize. Got my lab results the following day. This should be utilized by people who don’t have insurance or don’t want to w... See more

Company details

  1. Blood Testing Service

Information provided by various external sources

HealthLabs.com offers an expansive collection of lab test categories and test types at discounted rates. Simply order your blood or urine tests online, visit a local lab near you to give your blood work or urine sample for testing, and receive your results quickly and confidentially in your HealthLabs.com account within 1-3 days.


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3.5

Average

TrustScore 3.5 out of 5

4K reviews

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3.5

All reviews

(4,372)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible customer service

Horrible customer service
This return policy doesn't match what's printed
This company states full 1 year warranty if you're not happy a refund.
They do not support this offer
If you have a return , they want you to take pictures and only give 10% or 15% refund
HORRIBLE CUSTOMER SERVICE
BEWARE PEOPLE!!!!!!!!!!!!!!!!!!!

15 December 2023
Unprompted review
Rated 1 out of 5 stars

Their neck brace was rubbish

Their neck brace was rubbish. Hard as a rock, cheap quality and doesnt fit. No guarantee or instructions. Return address is China even though shipped locally. Very poor quality, absolute rip off for $109 AUD. Its a real scam.

8 December 2023
Unprompted review
Rated 1 out of 5 stars

Very bad quality

Very bad quality, plastic, horrible !
stay away. It’s a scam.
30 days guarantee return: You have to pay more amount of you pay for product only for shipping cost so its not worth it.
They do know that, and for this reason, you will be losing always.
Stay away from it.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Awesome service

Awesome service, quick result. Great customer service regarding questions about results. I will use it again.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Affordable Labs

The labs were affordable and exactly what I needed. The lab that I went to was efficient and friendly. My results were ready within 2 days.

3 April 2023
Unprompted review
Rated 1 out of 5 stars

My test results took 2 weeks to get back

My test results took 2 weeksnto get back. I have gotten several tests done through this company and ibe always gotten the results back next or two days.

After the 4th day i got another test because i needed the results now and i got that test back the next which were neg. and i had gotten a test the friday prior which were also negative. so it didnt make sense this one was taking so long. i had called an emailed a lot which each response giving a totally different reason on why itnwas taking so long.

so i get the results back to say everything is abnormal. 9 panel drug screen that makes no sense expecally when i had one done right before an right after that read negative.

I think they lost my results and instead of being honest with me they thought this would be a good out. I would never spend this money or take this test if i knew it would be anything other then negative. im so upset over this because i do NOT use any drugs so there should be no reason it would be anything other then another negative test. now im out all this money and i have this test attached to my name which is WRONG.

i tried calling but the lady said she has no idea what that means. again i would never spend that money or come in if it would be anything but negative on top of i dont do drugs period. its not even possible for someone to be on 9 different substances and not be in the hospital.

i really believe they lost my test because of how long it took and the many different excuses.

25 October 2023
Unprompted review
Rated 1 out of 5 stars

pay in full to make an appointment

before you can see where appointments are available, or even view the different labs within your region, you have to pay for the complete set of tests up front. You'll think you are preparing to check out, but you'll see a screen saying "your account has been charged". Call immediately to a customer service person who is ready for this call and immediately says "OK, I understand, but there is a 20% restocking fee". I swear it's true, she said "restocking fee". Not even pretending to be legitimate.

5 November 2023
Unprompted review
Rated 4 out of 5 stars

Good experience

Scheduling the appointment was very easy. There was only a 2 min wait time when we arrived and the test only took a few min. Would be nice if we could get the results sooner.

25 October 2023
Unprompted review

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