Headout Reviews 59,058

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 13,798 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent locations and the helpful, knowledgeable, and professional staff. Many people found the user experience seamless and easy, from finding tickets to entering venues without hassle, and appreciated the smooth booking process with rapid confirmations and reminders. However, some customers were dissatisfied with the service, experiencing issues like QR codes not being accepted, leading to delays, or problems with booking accuracy, such as tickets being for only one person instead of two. A few people also mentioned difficulties with tour check-ins and incorrect information regarding transportation routes.

What people talk about most

Location

Consumers find location to be positive, highlighting easy access and stunning views. Many reviewers praise... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the seamless and easy-to-use... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the service, highlighting informative... See more

Booking process

People report ambiguous experiences with the booking process. Many customers found the booking process to be... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Once on the ferry to Alcatraz, it was a great experience. Using Headout was not so great. The check in did not accept the QR code provided through Headout so we had to wait in the Kiosk line to rece... See more

Rated 5 out of 5 stars

Show was way beyond my expectations. Loved it. Don't come with expectations though that it's similar to big West End shows like Lion King, but overall - one of the best productions I've seen lately.... See more

Rated 5 out of 5 stars

We had a great experience at Kuber ATV in Ubud - very close to Ubud centre (25 minutes north), with the full experience on the quad bikes taking around 1hr 20 minutes (we booked the 90 minute op... See more

Rated 5 out of 5 stars

Booking through Headout made our Disneyland Paris day absolutely magical from start to finish. Everything was seamless — from finding the tickets to entering the park without any hassle. I loved... See more


Company details

  1. Travel Agency

About Headout

Written by the company

Headout

Headout is home to the world’s best real-life experiences - from expert-led tours to incredible landmarks, activities, events, and everything in between. Its mission is to inspire people to get up and close with the world we live in by building the most seamless and affordable booking platform. So far, Headout has served more than 30 million guests from 196 countries across 81 destinations and is available in 9 languages. It has raised $60M+ from top-tier investors and is headquartered in New York with 9 global offices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

59K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Scam - ticket never sent

I spent USD 80 on a ticket for a museum through Headout valid for one day, and it was never sent and no one responded to me on their supposed “24/7” customer service throughout the day the ticket was valid for (bought at 9am on that day and by 9am the next day still zero response to my several emails and use of their chat function). The website initially said it would generate the ticket within 60 seconds, then it said there was a delay and emailed me to say “you’ll have them in the next 30 minutes”, and they never arrived. Additionally their chat function does not work at all - every time I typed the question, it responded saying “Want to continue? Tap “start chat”” and whatever I typed it would never progress beyond that step.

Total scam.

27 May 2026
Unprompted review
Headout logo

Reply from Headout

Hey Olivia

I’m so sorry your booking could not be confirmed 😞. While very rare, this happened because of a technical glitch.

To try and make things right, I’ve initiated a full refund to your card, which should reflect within the next 48 hours.

I have also added 25% of the booking value in Headout credits over and above your refund to your account, and have sent confirmation of this to you via email. I hope this brightens your day a bit! ✨

If you have any questions or concerns, just reply to the email, and I’ll take care of it! 💜

Best,
Avi | Team Headout

Rated 4 out of 5 stars

The crew did a great job

The crew did a great job. If I didn't experience a form of Virtual Reality Headset sickness, it would have been an excellent experience. I managed to get through the entire event but I experienced pressure in my head and felt uncomfortable, hence I couldn't fully concentrate on the experience. Other people came out of the experience really enjoying it without any virtual reality sickness.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Cloud forest is absolutely amazing

Cloud forest is absolutely amazing
The experience is similar to Amazon forest is surreal
The dummy dinosaur inside cloud forest is highlight. There are several of them and entire experience is great, not only for kids, but also for folks of all ages

Flower dome is also good and is a definite must try for botanists and the likes, but cloud forest is definitely better than flower dome

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Enjoyable

It was really enjoyable and we didn’t know art could be so interactive and immersive.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Well worth a visit

Very well done! Would definitely recommend it! Not sure about spending the extra money on the VIP experience because you got nothing for it but apart from that it was fantastic!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

So easy to access

So easy to access, so well organized. Absolutely worth the money. Friendly advice- enter through the Via di San Gregorio 30 entrance. Located just south of the Colosseum.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

A particularly friendly welcome at the entrance. Very pleasant bus shuttle. Competent and guest-oriented staff. Ample parking. Clean restrooms.

27 May 2026
Unprompted review
Rated 4 out of 5 stars

Smooth entry

Smooth entry. We got good help from staff.

One experience i want to share here. It is really truly appreciated. My friend son's lost his mobile in one room that room is fully fill with white balls. We reached out security team. With in one hours we got it back.

That's the best experience for us.

I suggest to my friend circle to visit aya. It is very nice place for entertainment. Really we enjoyed it.

Thanks a lot security team and aya staff.

Thanks,

Sandip panchal

27 May 2026
Unprompted review
Rated 5 out of 5 stars

My Memorable Visit

My visit to the Butterfly Park and the National Aquarium Abu Dhabi was truly an amazing experience. I booked it through head out. Since it was a solo trip, I enjoyed every moment peacefully and at my own pace. The best highlight for me was holding the butterflies on my hands and taking beautiful pictures with them. It felt magical and unforgettable. I also loved the otter presentation because it was fun and entertaining to watch. Another mesmerizing moment was watching the divers feed the fish inside the huge aquarium tanks. The entire visit was relaxing, exciting, and filled with wonderful memories. It turned out to be a perfect and fun day for me, and I would definitely love to visit these places again in the future.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Just got back from visiting Kennedy…

Just got back from visiting Kennedy Space Center Visitor Complex and we had such an amazing time! Seeing the rockets up close was incredible and the entire experience was both exciting and inspiring. The exhibits were well done, the staff was friendly, and there was so much to see and learn. It truly makes you appreciate space exploration and everything that goes into it.

My favorite part was Space Shuttle Atlantis — absolutely breathtaking to see in person! My hubby’s favorite was the Hubble Space Telescope exhibit. We both loved every minute of it.

This trip was extra special because we were celebrating our 40th wedding anniversary, and Kennedy Space Center made it a memorable experience for us. We already want to come back again someday! Booking was easy

26 May 2026
Unprompted review

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