Once on the ferry to Alcatraz, it was a great experience. Using Headout was not so great. The check in did not accept the QR code provided through Headout so we had to wait in the Kiosk line to rece... See more
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About Headout
Written by the company
Headout is home to the world’s best real-life experiences - from expert-led tours to incredible landmarks, activities, events, and everything in between. Its mission is to inspire people to get up and close with the world we live in by building the most seamless and affordable booking platform. So far, Headout has served more than 30 million guests from 196 countries across 81 destinations and is available in 9 languages. It has raised $60M+ from top-tier investors and is headquartered in New York with 9 global offices.
Contact info
Headout Inc., 82 Nassau St #60351, 10038, New York, United States
- +1 347 897 0100
- support@headout.com
- headout.com
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Scam - ticket never sent
I spent USD 80 on a ticket for a museum through Headout valid for one day, and it was never sent and no one responded to me on their supposed “24/7” customer service throughout the day the ticket was valid for (bought at 9am on that day and by 9am the next day still zero response to my several emails and use of their chat function). The website initially said it would generate the ticket within 60 seconds, then it said there was a delay and emailed me to say “you’ll have them in the next 30 minutes”, and they never arrived. Additionally their chat function does not work at all - every time I typed the question, it responded saying “Want to continue? Tap “start chat”” and whatever I typed it would never progress beyond that step.
Total scam.

Reply from Headout
The crew did a great job
The crew did a great job. If I didn't experience a form of Virtual Reality Headset sickness, it would have been an excellent experience. I managed to get through the entire event but I experienced pressure in my head and felt uncomfortable, hence I couldn't fully concentrate on the experience. Other people came out of the experience really enjoying it without any virtual reality sickness.
It was very easy to book and also use
It ese ver y easy to book and also use. Remember yo exchange your reservation in the sales center!
Parade was beautiful
Parade was beautiful, it was so many lights. Amazing 1of1 experience!
Cloud forest is absolutely amazing
Cloud forest is absolutely amazing
The experience is similar to Amazon forest is surreal
The dummy dinosaur inside cloud forest is highlight. There are several of them and entire experience is great, not only for kids, but also for folks of all ages
Flower dome is also good and is a definite must try for botanists and the likes, but cloud forest is definitely better than flower dome
Enjoyable
It was really enjoyable and we didn’t know art could be so interactive and immersive.
Lion kingmust be seen
One of the very best shows I jave seen. The special effects are stunning, from giraffes to elephants it was all brilliant. It really is a must see.
Our guide Juan was very knowledgeable
Our guide Juan was very knowledgeable, helpful and friendly. I recommend him a lot, he did a great job!! Thank you Juan
It was a "Soft Days" in Pretty Paris…
It was a "Soft Days" in Pretty Paris with Pretty People Faces & Food
Well worth a visit
Very well done! Would definitely recommend it! Not sure about spending the extra money on the VIP experience because you got nothing for it but apart from that it was fantastic!
Amazing guided tour with Christel
Amazing guided tour with Christel! Friendly, knowledgeable, and entry to Sagrada Família was seamless!
Impressive experience
Impressive experience. Long queues, but worth the wait.
So easy to access
So easy to access, so well organized. Absolutely worth the money. Friendly advice- enter through the Via di San Gregorio 30 entrance. Located just south of the Colosseum.
Highly recommended
A particularly friendly welcome at the entrance. Very pleasant bus shuttle. Competent and guest-oriented staff. Ample parking. Clean restrooms.
Smooth entry
Smooth entry. We got good help from staff.
One experience i want to share here. It is really truly appreciated. My friend son's lost his mobile in one room that room is fully fill with white balls. We reached out security team. With in one hours we got it back.
That's the best experience for us.
I suggest to my friend circle to visit aya. It is very nice place for entertainment. Really we enjoyed it.
Thanks a lot security team and aya staff.
Thanks,
Sandip panchal
My Memorable Visit
My visit to the Butterfly Park and the National Aquarium Abu Dhabi was truly an amazing experience. I booked it through head out. Since it was a solo trip, I enjoyed every moment peacefully and at my own pace. The best highlight for me was holding the butterflies on my hands and taking beautiful pictures with them. It felt magical and unforgettable. I also loved the otter presentation because it was fun and entertaining to watch. Another mesmerizing moment was watching the divers feed the fish inside the huge aquarium tanks. The entire visit was relaxing, exciting, and filled with wonderful memories. It turned out to be a perfect and fun day for me, and I would definitely love to visit these places again in the future.
Just got back from visiting Kennedy…
Just got back from visiting Kennedy Space Center Visitor Complex and we had such an amazing time! Seeing the rockets up close was incredible and the entire experience was both exciting and inspiring. The exhibits were well done, the staff was friendly, and there was so much to see and learn. It truly makes you appreciate space exploration and everything that goes into it.
My favorite part was Space Shuttle Atlantis — absolutely breathtaking to see in person! My hubby’s favorite was the Hubble Space Telescope exhibit. We both loved every minute of it.
This trip was extra special because we were celebrating our 40th wedding anniversary, and Kennedy Space Center made it a memorable experience for us. We already want to come back again someday! Booking was easy
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