Headout Reviews 59,058

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 13,798 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent locations and the helpful, knowledgeable, and professional staff. Many people found the user experience seamless and easy, from finding tickets to entering venues without hassle, and appreciated the smooth booking process with rapid confirmations and reminders. However, some customers were dissatisfied with the service, experiencing issues like QR codes not being accepted, leading to delays, or problems with booking accuracy, such as tickets being for only one person instead of two. A few people also mentioned difficulties with tour check-ins and incorrect information regarding transportation routes.

What people talk about most

Location

Consumers find location to be positive, highlighting easy access and stunning views. Many reviewers praise... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the seamless and easy-to-use... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the service, highlighting informative... See more

Booking process

People report ambiguous experiences with the booking process. Many customers found the booking process to be... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Once on the ferry to Alcatraz, it was a great experience. Using Headout was not so great. The check in did not accept the QR code provided through Headout so we had to wait in the Kiosk line to rece... See more

Rated 5 out of 5 stars

Show was way beyond my expectations. Loved it. Don't come with expectations though that it's similar to big West End shows like Lion King, but overall - one of the best productions I've seen lately.... See more

Rated 5 out of 5 stars

We had a great experience at Kuber ATV in Ubud - very close to Ubud centre (25 minutes north), with the full experience on the quad bikes taking around 1hr 20 minutes (we booked the 90 minute op... See more

Rated 5 out of 5 stars

Booking through Headout made our Disneyland Paris day absolutely magical from start to finish. Everything was seamless — from finding the tickets to entering the park without any hassle. I loved... See more


Company details

  1. Travel Agency

About Headout

Written by the company

Headout

Headout is home to the world’s best real-life experiences - from expert-led tours to incredible landmarks, activities, events, and everything in between. Its mission is to inspire people to get up and close with the world we live in by building the most seamless and affordable booking platform. So far, Headout has served more than 30 million guests from 196 countries across 81 destinations and is available in 9 languages. It has raised $60M+ from top-tier investors and is headquartered in New York with 9 global offices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

59K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic, just remember the free park n ride!

It's a great day out and not too bad value when you compare it with European and US Parks. The food vouchers were a nice touch as that saved us (2) an additional 160 sar on our meals.

The park itself is fairly compact but very well managed. Although justifiably Falcon's Flight gets all the attention-it's incredible-there are many others that'd appease adrenaline junkies, such as Iron Rattler and Spitfire, as well as more tranquil and family-orientated rides.

Future reference: there is a free Q-ride bus from both Jeddah Road (end of Orange Line) and rather helpfully, STC (blue/red line, central Riyadh). The Uber out there was 200 so if you don't have your own transport, use these up until the HST arrives in future.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Headout are great

Headout are great, fair prices, well organised, highlt recommend the app.

Colloseum guided tour brilliant, Sandro from discover rome was superb. Avoid risk of smaller companies who can rip you off.

27 May 2026
Unprompted review
Rated 1 out of 5 stars

Worst ever booking experience.

Worst ever booking experience.
They send me an email with ID. I claim one ticket and the others don’t work.
Their customer service is terrible asking me to wait 15 minutes while I am already in the museums.
Theives to say the least. STAY AWAY!

28 May 2026
Unprompted review
Headout logo

Reply from Headout

Hey Ahmed,

I'm very sorry for the experience you've had with us. 😞

While I do have your booking ID, I’d love to know more about the issue to help you as quickly as possible.

I have also sent you an email with this request. I look forward to hearing back and helping you solve this!

Thank you for your patience! 💜

Best,
Avi | Team Headout

Rated 5 out of 5 stars

Our trip to Disneyland Paris felt like…

Our trip to Disneyland Paris felt like a real fairytale that we would love to relive again and again. The surrounding town is incredibly beautiful, well-maintained, and full of a joyful, magical atmosphere at every step. Even though we visited during hot weather, the park itself felt very comfortable — there is plenty of shade, lots of greenery, and thoughtfully designed rest areas where you can relax and enjoy the moment.
The attractions truly exceeded all expectations. We were especially impressed by the decorations and the level of detail — these are not just rides, but fully immersive worlds that completely pull you in. The animatronics, sound design, and overall craftsmanship are on an absolutely outstanding level, creating a real sense of magic everywhere you look. It was our first visit, and it turned out to be a very powerful and emotional experience.
Of course, there is one downside — the queues. Sometimes the waiting time reached up to 70 minutes, for example at Peter Pan’s attraction, while the ride itself lasts only a couple of minutes. But honestly, even that doesn’t ruin the experience — it is still absolutely worth it.
Next time, we will definitely choose a premium pass to save time and see even more. A huge thank you to the creators of the park for this atmosphere, attention to detail, and the opportunity to feel like a child again, even if just for one day. It is truly a place you want to return to.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Had an amazing experience visiting the…

Had an amazing experience visiting the Mahanakhon SkyWalk. The entire process through Headout was smooth and hassle-free, with instant confirmation and easy ticket access. The attraction itself was absolutely worth it — the views of Bangkok from the top were stunning, especially around sunset.

The glass skywalk was thrilling and definitely the highlight of the visit. The staff were helpful, and the overall experience was very well managed. I also enjoyed spending time at the rooftop area and clicking some great photos.

Would highly recommend booking this experience through Headout for anyone visiting Bangkok.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing show


Amazing show! The fireworks, water fountains, and lasers were stunning and the story was really engaging. Easy booking with Headout and smooth entry. Highly recommend it in Sentosa!

Rating: 5/5 ⭐

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Casa Batlló visit

Booked a visit to Casa Batlló in Barcelona with them. Their site was easy to navigate and make the booking. Receiving our tickets was smooth and they sent a reminder about the upcoming trip which was nice. My first time to book with them and I won’t hesitate to book again.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Visiting TeamLab Phenomena in Abu Dhabi…

Visiting TeamLab Phenomena in Abu Dhabi was an unbelievably amazing experience. From the moment I entered, I felt completely transported into another world filled with light, color, sound, and creativity. Every room was interactive and immersive, making me feel like I was part of the artwork itself. The visuals were absolutely stunning, and the way technology blended with art was truly mind-blowing. I especially loved how each installation created a different emotion and atmosphere, from peaceful and calming spaces to vibrant and energetic displays. The attention to detail was incredible, and every corner offered something unique and memorable. It’s one of the most fascinating attractions I have ever visited, and I would highly recommend it to anyone visiting Abu Dhabi. A truly unforgettable experience from start to finish.

27 May 2026
Unprompted review
Rated 1 out of 5 stars

Scam - ticket never sent

I spent USD 80 on a ticket for a museum through Headout valid for one day, and it was never sent and no one responded to me on their supposed “24/7” customer service throughout the day the ticket was valid for (bought at 9am on that day and by 9am the next day still zero response to my several emails and use of their chat function). The website initially said it would generate the ticket within 60 seconds, then it said there was a delay and emailed me to say “you’ll have them in the next 30 minutes”, and they never arrived. Additionally their chat function does not work at all - every time I typed the question, it responded saying “Want to continue? Tap “start chat”” and whatever I typed it would never progress beyond that step.

Total scam.

27 May 2026
Unprompted review
Headout logo

Reply from Headout

Hey Olivia

I’m so sorry your booking could not be confirmed 😞. While very rare, this happened because of a technical glitch.

To try and make things right, I’ve initiated a full refund to your card, which should reflect within the next 48 hours.

I have also added 25% of the booking value in Headout credits over and above your refund to your account, and have sent confirmation of this to you via email. I hope this brightens your day a bit! ✨

If you have any questions or concerns, just reply to the email, and I’ll take care of it! 💜

Best,
Avi | Team Headout

Rated 4 out of 5 stars

The crew did a great job

The crew did a great job. If I didn't experience a form of Virtual Reality Headset sickness, it would have been an excellent experience. I managed to get through the entire event but I experienced pressure in my head and felt uncomfortable, hence I couldn't fully concentrate on the experience. Other people came out of the experience really enjoying it without any virtual reality sickness.

27 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look