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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that the signs are impressive and often exceed expectations. Many people highlight the exceptional service, mentioning the helpful and responsive communication throughout the ordering process. The delivery service is consistently described as quick and fast, with many customers receiving their orders much sooner than anticipated. However, some customers also noted issues with product functionality, such as flickering lights or signs that stopped working shortly after purchase. A few people also reported not receiving all ordered items or experiencing problems with connecting cables.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the quality and design of the signs,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the incredibly... See more

Quality

People report positive experiences with quality. Many customers are super happy with the final product,... See more

Order

Reviewers highlight positive aspects of their orders. Many customers express satisfaction with the ordering... See more

Service

Clients share positive opinions on service, highlighting its responsiveness, speed, and professionalism. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⁷Service was great.the signage was outstanding very impressive 👏..the delivery was Quick to Brisbane Australia received within 5 day's. .. thank's again. I wouldn't hesitate to recommend these pro... See more

Rated 5 out of 5 stars

Honestly such a great & quick experience! HDJSign was super communicative with fast response & quick turnaround. Received pictures along the way and I customized both signs for my kids’ room letting m... See more

Rated 5 out of 5 stars

I plugged it in before wrapping it and everything worked perfectly and it looked great. Im excited for my daughter to see it, she loves lights. Shipping was terrific considering it came from China,... See more

Rated 5 out of 5 stars

I’d never made a neon sign before. I spoke with a customer rep via FB messenger. We discussed what I wanted, the size that was best, shop placement and lighting, etc. When the sign came I saw one chan... See more


Company details

  1. Wedding Planner

Written by the company

HDJ Sign is the Most Affordable Led Neon Sign Supplier around the world, creates beautiful, high-quality handmade neon signs and provides LED neon signs installations and custom neon signs for Wedding, Bar, Shops, Home Decor with the best price; Perfectly Design your own neon signs and light up your business logo, name


Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very helpful and accommodating

Very helpful and accommodating! I wasn’t expecting to have to pay additional fees upon delivery, but shipping was quick and the sign looks great!

14 September 2023
Rated 5 out of 5 stars

These are the signs you’re looking for.

It’s exactly as pictured, more options than I even thought of with the lighting (like 100%-10% brightness levels) looks great, loved the attention to detail (like the caps over the screws to give it a more polished look) the shipping was not only fast, but tracking was easy and straightforward. I would definitely come here when looking for more signs in the future.

12 September 2023
Unprompted review
Rated 1 out of 5 stars

Sign didn’t work.

Sign didn’t work. There is no way to contact the company other than email. They basically responded and asked what the issues were. They ghosted me thereafter and neither responded or tried to make it right.

3 August 2023
Unprompted review
Rated 5 out of 5 stars

I was very happy with the sign we…

I was very happy with the sign we received! The sign looked just like the logo sent in. My husband loved it for his shop! The customer service was excellent, all of my questions and concerns were addressed & met. Thank you very much!

19 August 2023
Rated 5 out of 5 stars

My dream sign

The sign quality is fantastic, it looks just like i wanted and ordered. The sign came with all necessary installation hardware and looks beautiful

21 August 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful and beautiful

I am so overly impressed with my sign. I ordered it with only two weeks before my wedding. I asked if it would come in time. The rushed the order and it came one week before my wedding. I was so happy it was beautiful, Great job.

17 August 2023
Rated 5 out of 5 stars

Customer service is amazing and the…

Customer service is amazing and the product arrived in great condition despite the long distance it needed to travel. I ordered a custom piece as a Christmas gift and it arrived much sooner than I anticipated!

10 August 2023
Rated 5 out of 5 stars

Fantastic Product and Service

I ordered a sign and it came out better than I could have imagined! The font and color are beautiful, and I love the remote control and dimmer functionality.
I was a little nervous that it wouldn’t get here in time since I ordered it a little over three weeks before our wedding, but, despite having to be shipped internationally, it arrived fairly fast.
I’m so glad I ordered this for our reception and can’t wait to see how it looks when it’s all set up. I would recommend to everyone!

16 August 2023
Rated 1 out of 5 stars

Misleading Sales Tactics

Buyer beware, when you order and are told that’s the finally price of the sign Do Not rely on anything the sales reps at this company tell you. I asked about other charges as I live in Latin America. I was told specifically if there were other charges to contact the company as they would deal with them as there shouldn’t be any other charges. Now to me “deal with them” means pay them as I was adamant there could be high duties in the import. They said again don’t worry contact us. Again beware, as they’ll say anything to get your order. I have no idea to the quality of the product as it’s still sitting in customs somewhere. Oh also they’ll bait and switch you with their discounts so beware of that too. As they offered me a multi sign discount that was less then their online promo. Comical.

26 July 2023

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