HDEW Cameras Reviews 

4,270
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 469 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and authenticity of products like cameras and lenses, often noting they arrive in excellent condition and are genuine. People frequently highlight the very competitive and affordable prices, finding them significantly cheaper than other retailers. The delivery service is widely appreciated for its speed and efficiency, with many items arriving promptly and well-packaged. Reviewers also commend the excellent and professional customer service, noting helpful and knowledgeable staff who provide great advice and quick communication. However, some customers initially felt skeptical due to the surprisingly low prices before experiencing positive outcomes.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and competitive... See more

Price

People report positive experiences with price, consistently finding them to be competitive and often... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency, with... See more

Service

Users describe positive interactions with service, consistently highlighting excellent and prompt service... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A fantastic company to shop from. I've always had genuine products sent through, in record time, and at better-than-market prices. Their customer service is second to none and grievances, rare as they... See more

Rated 5 out of 5 stars

First time ordering from an online store like this and naturally was a bit weary. I needn't have been worried, such a great service, fantastic speedy delivery and a great product! Wish I'd known about... See more

Rated 5 out of 5 stars

I bought a Canon EOS R5 ii and a Canon RF 100-500mm lens. I did loads of research online about price/ availability/ delivery. It was important to me that it wasn't faceless website/ warehouse. I ph... See more

Rated 5 out of 5 stars

Faultless experience. Yes, they are massively cheaper. Delivered in perfect condition within 5 working days. UK plug as well, plus their own three year guarantee. Absolute no brainer to buy from HDEW.... See more


Company details

  1. Photo Shop

Information provided by various external sources

Professional online resellers of DSLR cameras, camcorders, lenses, memory cards and more from a range of brands such as Canon, Nikon, Olympus and Sigma.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(4,270)

453 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

My idea of an open box is not the same…

My idea of an open box is not the same as HDEW. The camera came with a shutter count of 1322 and the lens was dirty, also no battery. This should have been described as used.

26 March 2026
Unprompted review
HDEW Cameras logo

Reply from HDEW Cameras

Hi David,

Thank you for your review, and sorry for the disappointment caused here.

Our listing for this camera read:

"1 OPEN BOX UNIT - EXCELLENT CONDITION BUT MISSING BATTERY
ORIGINAL BOX AND ACCESSORIES *MISSING THE BLX-1 BATTERY*
SHUTTER COUNT = 1,231
RETURNED AS LOCKED TO NTSC VIDEO FORMAT AND UNABLE TO RECORD PAL VIDEO"

It was not our intention to mislead, nonetheless - apologies again.

Kind regards,

Harry @ HDEW Cameras

Rated 5 out of 5 stars

Great service.👍

Great service.👍
Quick delivery and, when I realized I had ordered the wrong item, HDEW were quick to accept the return and refund me.
Many thanks and hope to use you again (and get my order right first time!).

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Reliable supplier of new camera gear

This is a great little company that I always return to when buying new camera equipment. Their prices are competitive and the staff are always helpful. My order was sent promptly and was well packed.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

I have bought both cameras and lenses…

I have bought both cameras and lenses from HDEW and the service and turn around has always been excellent. I recommend them to all photographer friends. My most recent purchase was the Canon rf14-35mm lens which is a brilliant bit of kit. Already used it to photograph backstage at a show and also on my second camera for videoing a wide, static shot of the show. Great company, great lens.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Great affordable options

I wanted to try out new lighter kit and the OM Systems OM 1 mark II was the best option.
HDEW had the body and a 100 - 400mm lens on special offer which made the option so affordable I had to take the choice.
Purchasing was easy on line and they both arrived in a reasonable time.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
I purchased two Canon R6 II cameras and couldn’t be happier! The price was lower than anywhere else I found, and the delivery was super fast. Excellent service and great value. Highly recommend!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience at HDEW

I had a fantastic experience at HDEW. The prices are genuinely some of the best I’ve seen, especially considering the quality of the products. The team are clearly passionate about photography and on hand to answer questions. If you’re looking for a trusted company without compromise then this is the place to go! Thank you HDEW, I’ve just bought another lens from you ;)

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, had camera in stock and as I live local I could pick it up from them. Can’t vouch for their warranty but I trust the positive reviews I’ve read on photography forums. Will definitely be using them again.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

My first choice when looking for kit

I have bought from this company several times - the service is brilliant and the price undercuts even 'grey' importers and some secondhand retail sites, so it is even better as you still have manufacturers' warranties.

2 March 2026
Unprompted review

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