HCA Healthcare UK Reviews 

Appalling. They keep sending bills, and when one tries to talk to them about a double billing you cannot get through. Wait 25 minutes on the phone and then give up. Request a statement and they do not respond. They call to harrass you about an unpaid bill even before the bill is sent, so you do not even know about the bill. Useless admin. If you can avoid them do.

Dr Foale and his PA team and technical team are first class world best. We travel from abroad to see him. His experience and empathetic personality are second to none. He takes a personal and holistic view of his clients and ensures they are comfortable and not anxious. He is very reassuring. We trust him completely - has been our cardiologist for 20 yrs. Also incredibly valuable - is he has very good contacts if referral's are needed for non cardiac issues. We are delighted by how well he looks after us as patients. A genuine highly respected doctor and person.

All food served is Halal. I am a Christian and I do not want to eat meat that is slaughtered inhumanly and that has been blessed by a different religion to a God I do not believe in.

Dr Zainab Laftah was extremely professional and highly knowledgeable in her field. I had been struggling with my issue for a long time, and thanks to her expert advice and care, I feel like a new person. I’m very grateful for her help.

Self-pay patient at Princess Grace, early 2026. Paid a four-figure deposit upfront covering all hospital fees, consultant, anaesthetist, and prosthesis per the signed admission agreement. Surgery went well, received a small refund for the unused portion of the prosthesis deposit. Then received a "Final Invoice" marked "Amount Due" for thousands of pounds, with payment terms, interest clauses, and auto-debit warnings.

After a formal written complaint, HCA confirmed nothing was owed and the invoice was "for my records only." If I'd paid it, I would now be stuck in an awkward, drawn-out refund process no doubt.

What I did instead:
Didn't pay. Sent a formal complaint email to their customer service team citing my prepayment, refund, and the duplicate line items.
Froze debit card I used to pay them. The admission agreement can give them auto-debit rights.
Emailed my consultant's secretary in parallel. Resolved mine in 28 hours.

Keep every document: admission agreement, bank statement showing the payment, refund confirmation, the invoice itself.

The clinical care was excellent. The billing system is designed to extract money from patients who don't know it's a duplicate. Document everything.

Excellent service

Good Care

Good Doctors and staff

Good Location

Clean and safe

This was an incredibly stressful day, made so much easier and more comfortable by the excellent team, who went to every effort to make me feel comfortable and supported. I would recommend the Wilmslow hospital without hesitation.

Very efficient consultant and staff, wry friendly and welcoming

The Wellington Hospital south building- amazing hospital. Very caring and helpful during my stay. Very attentive. Food was great too! Staff are respectful and ok hand. Couldn’t have asked for a better hospital for my hysterectomy!

Confident and reassuring visit. Well worth the extra sense of professionalism within the private environment.

I attended the Princess Grace on the evening of Tuesday, 12th May for a colonoscopy. The treatment I received from the Nursing Staff and Consultant was excellent and I would highly recommend Pasquale Giordana (the Consultant) and his Team. I was made to feel very comfortable throughout the entire process.

I was looked after the whole time I was there, the staff were very excellent

I recently underwent an elective procedure at London Bridge Hospital.

The hospital and staff did an absolutely outstanding job in looking after me - in all respects.

Highly recommended.

The whole stay was excellent from the day i arrived the staff were brilliant and looked after me in the best way possible.

The clinical side is not the subject of this review. My concern is the billing, charging and refund process, which I found opaque, poorly coordinated and unnecessarily stressful.

Across several accounts I had to challenge charges, request clarification, ask for consolidated statements, and repeatedly press for written confirmation of what was owed and what would be refunded. In one case, HCA accepted that a small item had been overcharged. In another, a much larger refund of £820 was confirmed but then became subject to a prolonged internal process involving revenue managers, treasury approval, weekly processing cycles and “final release” queues.

From a patient’s perspective, this is not acceptable. Once a refund is accepted as valid, the patient should not have to chase repeatedly, escalate the matter, and seek explanations for internal administrative delays. The process appeared fragmented, with no single clear owner taking responsibility for seeing the matter through promptly.

What concerned me most was not only the delay, but the lack of straightforward financial transparency. Private healthcare patients should be given clear prices, clear estimates, clear account statements, and clear refund timescales. Instead, I was left trying to reconstruct the position from piecemeal correspondence.

HCA has since acknowledged aspects of the problem and the refund has now been received. However, the amount of effort required to obtain clarity and repayment was wholly disproportionate. In my view, HCA needs to review its financial procedures, especially around self-pay billing, account reconciliation, and bank-transfer refunds.

Patients should not have to become auditors of their own medical accounts. A private healthcare provider of this scale should have a much clearer, faster and more accountable billing system.

Very good hospital but worst ever payment/invoice experience. We do have a very good insurance company covering the expenses. However no matter how many times I requested the same thing from HCA customer service/payment team, they did not listen. They have sent an invoice including medical and non-medical expenses together, which is not being accepted by neither my employee support company nor my insurance company, causing more than £400 loss for me. I have sent 20+ emails, they are still sending generic emails over the last 3 months... At the same time, they do send pending payment letters to home. All I need are 2 separate invoices, so reimbursements can be done... simple...

This is more of a warning than anything as I'm very sorry for subjecting myself to HCA. I will keep to the facts to allow you to make an informed decision to avoid them.

I engaged them for a small procedure. The process felt shambolic from the start. After being assigned a physician from HCA, their office kept ignoring emails and messing me around with dates. This included being informed 5 hours before the procedure that it was cancelled due to the wrong hospital being booked.

Despite expressly asking for the full price in writing before booking, the price changed AFTER the procedure. At first it went from £550 to £1440. It then was dropped to £1100. I am still unsure why it was dropped despite asking repeatedly in writing.

I was told that the fine print of the contract mentioned possible hospital costs that they "are very sorry for forgetting to tell me about". At this point, the shambolic nature of their customer service collapsed even further and I was left without info for months while bills of varying amounts were being automatically sent to me.

Should this have been a larger procedure, this could have become crippling very quickly.

I was also told to contact the consultant via her Instagram with any issues. I quickly found this was so she could send me her posts for her engagement numbers. Unprofessional and annoying but I was concerned about blocking or muting incase I had follow up questions. To pay that much to be put in that position was quite something.

The procedure room for the short 45 mins was a very bizarre experience as the consultant kept trying to upsell me in a sing songy voice. I will for a long time remember her singing "but it could be cancer, you never know" at me to try and get me to pay for more tests. One of the more dystopic experiences of my life.

My experience was that HCA were a cartoon version of all the terrible stories about private healthcare. The one positive is that I learned this now through a relatively small and minor procedure rather than having to endure this through a painful recovery.

I would run very fast and very far from HCA healthcare

We have had the worst experience with HCA. We were invoiced for a surgery and paid in full well in advance. HCA claimed that we hadn't paid and threatened cancellation at the last minute. They were impossible to contact, but after huge stress they located our payment and surgery went ahead as planned. Due to being discharged 2 days early, we were due a refund of around £5,000. This was not forthcoming after 6 weeks, so we chased it. We then received an invoice in the post for £17,000, which HCA then said was a mistake. While waiting for a £4,439 refund we were told that another consultants fee of £2900 was being deducted, but this has never appeared on an invoice and we paid in full before surgery. We are exhausted by the incompetence and dishonesty of HCA, they are a disgrace to the hospital which carried out the surgery.

I had an operation here in December and I would most certainly not consider returning. There are two areas of concern. Firstly, the financial management is truly appalling. They initially overcharged (by £1000) and it took two months and many e-mails to partially sort out. I believe that they still owe me a smallish sum, l but I just don’t have the will to pursue it further.

Of greater importance was the standard of nursing. It was good in outpatients, reasonable on the ward during the day (when there was at least one fully qualified nurse with a good understanding of English.) But at night it was difficult to (a) call a nurse and get a response ( tried for about an hour without success) (b) the calibre of English was too poor and potentially dangerous.

I understand the problems of getting appropriate staff at unsocial hours, but if you cannot nurse your patients ,should you be attempting to run a hospital?