No problem with the video chat, very easy, understood all my symptoms. Confirmed I was to be referred to my consultant Dr Greer at Spire Wellesley Southend However received an e-mail to advise I was... See more
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Review summary
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Reviews shaping this summary
Wouldn’t say it was great! Instructions on how to connect etc a bit complicated - hook up with medic was good except she hadn’t been told anything about my husband’s problem so had to repeat it all. O... See more
Company replied
Easy to book appointment however one of the specialists offered as “best fit” had no appointments for the next 5 months. Managed to book an appointment for a Video call a little over a week away. Foll... See more
Company replied
Very fast and efficient. Only confusion was providing a leaflet on pathology and phlebotomy with no referencing. It made me think I needed a blood test. Otherwise all clear and concise.
Company replied
Company details
Written by the company
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Written by the company
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contact info
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, United Kingdom
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4.0
Great
6K reviews
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Reply from HBSUK
We appreciate your feedback; we are glad you found our service quick and convenient!
No problem with the video chat
No problem with the video chat, very easy, understood all my symptoms.
Confirmed I was to be referred to my consultant Dr Greer at Spire Wellesley Southend
However received an e-mail to advise I was booked into Springfield with another consultant, which I subsequently cancelled. No idea why this appointment was made?
15 June 2026
Reply from HBSUK
We appreciate your feedback regarding the video chat and the booking discrepancy. We are looking into why the appointment was made at a different location.
Booing process
15 June 2026
Reply from HBSUK
Great to hear you had a positive experience when using the HBS platform. Thank you!
very friendly staff who explained…
very friendly staff who explained everything in a simple way followed up by emails and messages of confirmation about the next steps/arrangements for MRI scan
3 June 2026
Reply from HBSUK
We're pleased to hear our staff were friendly and clearly explained everything. We appreciate you highlighting the helpful follow-up communications. Thank you for your feedback!
Good Experience
The physio that I met with was friendly and very knowledgeable and gave me some advice and exercises to try. The appointment was easy to make and took place on time. A very positive experience overall.
15 June 2026
Reply from HBSUK
We appreciate you sharing your positive experience. It is wonderful to know our team provided helpful advice and that your appointment was convenient and timely.
Very convoluted process
16 June 2026
Reply from HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Quick and friendly service
Quick and friendly service. The physios are very nice and knowledgeable. The physio who went through the MRI results with me, (Ashokkumar) was extremely helpful. I asked him to write me note of my condition so that could give it to the physio to get the right support and exercises and he did that straightaway for me.
11 June 2026
Reply from HBSUK
We're glad to hear that you found our service quick and friendly, and that our clinicians were knowledgeable and helpful. We appreciate your positive feedback!
Great service and seen very quickly.
17 June 2026
Reply from HBSUK
We appreciate your feedback. We're glad our service was quick for you.
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Reply from HBSUK
We appreciate your feedback and are glad you found our service quick, easy, and professional.
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Reply from HBSUK
We appreciate your positive feedback and are glad you were happy with our service and staff.
Nothing but a good experience dealing…
Nothing but a good experience dealing with HBSUK, appointments were easy to arrange and no issues encountered during the process of dealing with them.
1 December 2025
Reply from HBSUK
We're glad to hear you had a good experience and found arranging appointments easy. Thank you for your positive feedback!
Hate Lucy
Hate Lucy, hate giving the same responses and answers again and again and again. I've already had multiple calls, filled out multiple forms, given referral documentation and I have to do it again? I just gave up in the end.
9 June 2026
Reply from HBSUK
We appreciate you sharing your experience. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Sarah Heaslip was well prepared
Sarah Heaslip was well prepared, informed, empathetic and very positive about my circumstances and progress
17 June 2026
Reply from HBSUK
We're pleased to hear our team was well-prepared, informed, empathetic, and positive about your circumstances and progress.
A Great Physio Experience!
Amanda is really friendly and approachable, and she immediately put me at ease. Her explanation of what had happened was easy to understand, and the exercises she has assigned me are easy to follow.
17 June 2026
Reply from HBSUK
We're pleased to hear our team member made you feel at ease and provided clear, easy-to-understand explanations and exercises. Thank you for your positive feedback.
The Doctor was very pleasant
The Doctor was very pleasant, sympathetic and understanding.
16 June 2026
Reply from HBSUK
We appreciate your feedback. We are glad our clinician was pleasant, sympathetic, and understanding.
AXA simply deferred me back to NHS
I was hoping the using AXA health might speed things up but |I was simply referred back to my GP and NHS before anything can proceed. I've subsequently spoken to local GP and have to wait 3 weeks. Does make me question what AXA are providing if I need to go through NHS???
17 June 2026
Reply from HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Had some really reassuring advice
Had some really reassuring advice. Also, I did the exercises last night and it feels like a great improvement
16 June 2026
Reply from HBSUK
We're glad our advice was reassuring and that the exercises are already making a great improvement! Thank you for your positive feedback.
Very easy to use
Very easy to use, very quick to get connected to a dry helpful and sympathetic doctor who organised swift x rays in local hospital.
8 June 2026
Reply from HBSUK
We're glad to hear you had such a positive experience with our service and connected with our clinician quickly. Thank you!
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