Good: Registering a claim is quick. Got a video appointment really quickly (same day). Physio I spoke to was really helpful and recommended next steps were just what I wanted. Bad: Follow-up was a co... See more
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Review summary
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Reviews shaping this summary
No problem with the video chat, very easy, understood all my symptoms. Confirmed I was to be referred to my consultant Dr Greer at Spire Wellesley Southend However received an e-mail to advise I was... See more
Company replied
Wouldn’t say it was great! Instructions on how to connect etc a bit complicated - hook up with medic was good except she hadn’t been told anything about my husband’s problem so had to repeat it all. O... See more
Company replied
Easy to book appointment however one of the specialists offered as “best fit” had no appointments for the next 5 months. Managed to book an appointment for a Video call a little over a week away. Foll... See more
Company replied
Company details
Written by the company
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Written by the company
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contact info
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, United Kingdom
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4.0
Great
6K reviews
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Reply from HBSUK
We're glad we could help and anticipate your needs. Thank you!
Reply from HBSUK
We appreciate your feedback. We are always working to improve our services.
Reply from HBSUK
Thank you for your 5* review ! We appreciate it.
Great session and advice
Had a great session and advice given which has already started to make a difference
22 June 2026
Reply from HBSUK
We're so pleased to hear our advice is already making a positive difference for you. Thank you for sharing!
Quick and professional
So far the experience has been perfect, spoke to Emily first day and had e-ray the next day, cant get better than that. So far very happy, Thank you.
23 June 2026
Reply from HBSUK
We are so glad to hear about your perfect experience and prompt service. Thank you for sharing your positive feedback; we truly appreciate it!
Fast and easy to do well explained…
Fast and easy to do well explained results with great booking service
Very happy with my experience
24 June 2026
Reply from HBSUK
We appreciate your feedback! We're glad our service was fast, easy, well-explained, and that you had a great booking experience.
I experienced pain in my achilles…
I experienced pain in my achilles tendon and swelling for several weeks before I decided to contact Private Healthcare. I was referred to a physio who discussed the condition and recommended I first check DVT by going to my GP or A & E. I called up AXA and expressed my surprise at being referred to A & E by private healthcare. after several transfers to other departments, the final lady told me she would refer me to set up an appojntment with a physio that would be able to refer me for imaging/scan for DVT. A few days later I had the video appointment and the physio expressed that he did not think I had a DVT and he could not refer me for a scan. I have ended up with no scan and no physio.
12 June 2026
Reply from HBSUK
Thank you for sharing your experience, we are concerned to hear about the difficulties you encountered with your referral. We would like to follow up with you and understand what further we can do to help, we can be contacted at your convenience on 0115 857 3843.
I felt like I was listened to and my…
I felt like I was listened to and my opinion mattered also very informative
23 June 2026
Reply from HBSUK
We are pleased to hear you felt heard and informed. Thank you for your valuable feedback!
the appointment and scans were very well organized and quick
The appointment and scans were very well managed and quick, I couldnt believe how well organized they were, thanks so much
21 June 2026
Reply from HBSUK
We're delighted to hear your appointment and scans were well-managed and organised. Thank you for your kind feedback!
Lots of good information and a planned…
Lots of good information and a planned way forward, but I haven't received any emails about how to treat my issue since the call, which was promised.
15 June 2026
Reply from HBSUK
We appreciate your feedback and apologise for the missing follow-up emails. Please contact us at your convenience on 0115 857 3843. We can look into this further.
Finding physio from list was not smooth
15 June 2026
Reply from HBSUK
We regret the difficulty you faced. We are improving our list for smoother navigation.
Great fast superb service
23 June 2026
Reply from HBSUK
We appreciate your feedback and are pleased that our service was great, fast, and superb for you. Thank you for the review.
Reply from HBSUK
Thank you for your feedback! We're glad you had a positive experience.
Video is not working
Video is not working. Not sure how video appointment can be done without video. App is rubish.
23 June 2026
Reply from HBSUK
We regret the video issue. We are sorry to hear that our service did not meet your expectations. If we can assist you any further, please get in touch with us on 0115 857 3843.
The gentleman I spoke with was very…
The gentleman I spoke with was very helpful and very compassionate to my situation
23 June 2026
Reply from HBSUK
We're glad our team was very helpful and compassionate to your situation. Thank you for your feedback.
Virtual physio appointment
Virtual physio appointment - physio was great, very knowledgeable, understood the issue and made a recommendation. Follow up treatment was quick and easy to book.
22 June 2026
Reply from HBSUK
We're so pleased to hear your virtual physio appointment was great and that our clinician was knowledgeable. We're glad booking your follow-up was quick and easy.
Achilles issue
Online experience creating initial claim, answering questions regards the injury all positive.
From there follow up for an appointment was quick within a matter of couple of days
Chat over the phone with the physio where she confirmed in detail the issues I had experienced.
Follow up by physio in recommending me treatment and local physio's to use excellent
22 June 2026
Reply from HBSUK
We are so pleased to hear about your positive experience . It's wonderful that our physio provided such detailed and helpful recommendations. Thank you for sharing your feedback!
Reply from HBSUK
Thank you for sharing your feedback. We are sorry to hear that our service did not meet your expectations. If we can assist you any further, please get in touch with us on 0115 857 3843.
MRI scan
I am still waiting for someone to contact me with details of when a MRI scan can be scheduled
23 June 2026
Reply from HBSUK
We are sorry to hear that our service did not meet your expectations. Please get in touch with us on 0115 857 3843, so we can assist you further.
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