No problem with the video chat, very easy, understood all my symptoms. Confirmed I was to be referred to my consultant Dr Greer at Spire Wellesley Southend However received an e-mail to advise I was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wouldn’t say it was great! Instructions on how to connect etc a bit complicated - hook up with medic was good except she hadn’t been told anything about my husband’s problem so had to repeat it all. O... See more
Company replied
Easy to book appointment however one of the specialists offered as “best fit” had no appointments for the next 5 months. Managed to book an appointment for a Video call a little over a week away. Foll... See more
Company replied
Very fast and efficient. Only confusion was providing a leaflet on pathology and phlebotomy with no referencing. It made me think I needed a blood test. Otherwise all clear and concise.
Company replied
Company details
Written by the company
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Written by the company
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contact info
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, United Kingdom
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4.0
Great
6K reviews
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Organisation was not straightforward…
Organisation was not straightforward with several canceled appointments at short notice, which is not positive when needing to discuss and injury. System failure was one of them.
29 April 2026
Reply from HBSUK
Thank you for your feedback. We are reviewing our scheduling process. If we can assist you any further, please get in touch with us on 0115 857 3843.
Via this I have submitted my…
Via this I have submitted my prescriptions and libratory examinations and I received medication but I suggest to prepare physical appointment which is more effective
1 April 2026
Reply from HBSUK
We appreciate your feedback regarding our service. We understand your preference for in-person appointments and are always evaluating ways to enhance our patient experience.
Offered me physio miles away and when I…
Offered me physio miles away and when I requested a nearby one they went silent. Have to jump through hoops to get anyone to answer and can’t get an authorisation code.
Don’t bother with them, awful private healthcare plan, you’d be better off with BUPA.
26 June 2026
Unprompted review
Reply from HBSUK
Thanks for sharing your feedback. We’re sorry to hear you had some issues when using the HBS platform. We aim to deliver the highest standards of care to all our patients. Please email us at support@hbsuk.co.uk to tell us about your experience, (including your full name and date of birth) and we will investigate this as a priority for you.
I found the experience stress free and…
I found the experience stress free and very receptive.
25 June 2026
Reply from HBSUK
We're pleased to hear that you found the experience stress-free and very receptive. Thank you for your positive feedback!
Really easy service to use
Really easy service to use. Straight forward, to the point.
Would highly recommend using this service
11 June 2026
Reply from HBSUK
We're glad you found our service easy to use and straightforward. Thank you for your recommendation!
She listened to me and asked a lot of
She listened to me and asked a lot of questions and then carried on with the procedures
18 June 2026
Reply from HBSUK
We're glad to hear we provided such a positive and attentive experience. Thank you for your kind words!
Pointless downloading the app
Pointless downloading the app. Cannot manage appointments. Overly long process to do anything.
26 June 2026
Reply from HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Easy system to use and clear…
Easy system to use and clear information on how everything is going.
19 June 2026
Reply from HBSUK
We're glad our system was easy to use and the information clear. Thank you for your feedback!
Reply from HBSUK
We're glad we could assist with your treatment. Thank you for your positive review!
Professional & Helpful Advice
I always receive a very thorough and professional response with positive feedback
24 June 2026
Reply from HBSUK
We're glad to hear you consistently receive thorough, professional, and positive feedback from us.
The appointment felt a bit rushed but…
The appointment felt a bit rushed but all in all it was a good experience
25 June 2026
Reply from HBSUK
We appreciate your feedback. We're glad you had a good experience overall.
Wouldn’t say it was ‘great’ !
Wouldn’t say it was great! Instructions on how to connect etc a bit complicated - hook up with medic was good except she hadn’t been told anything about my husband’s problem so had to repeat it all. Overall though it wasn’t too bad!
5 June 2026
Reply from HBSUK
We appreciate your feedback regarding the connection instructions and the communication breakdown. We are always working to improve our processes. Thank you.
I was happy with what was accomplished
I was happy with what was accomplished. Jim Holland quickly realised that the next step to help me identify my problem would be an MRI scan.
25 June 2026
Reply from HBSUK
We are glad we could help identify the next steps for your care. Thank you for sharing your positive experience with us.
Very Informative & Accurate
Excellent consultation. Very knowledgeable and David explained everything very clearly
24 June 2026
Reply from HBSUK
We appreciate your feedback! We are glad our clinician was knowledgeable and clearly explained everything during your excellent consultation.
Friendly and professional approach
Friendly and professional approach. Understanding, listened and confirmed their understanding of events
Clearly explained next steps also setting my expectations.
Thank you very much Liz for your care and support
16 June 2026
Reply from HBSUK
We're pleased to hear about your positive experience. It's great to know that our team provided a professional and understanding approach, clearly explaining the next steps. Thank you for your feedback.
Very easy to book use
Very easy to book an appointment and to use generally. This is a very good service. Very good pharmacist too.
18 June 2026
Reply from HBSUK
We appreciate your feedback! We're glad our service was easy to use. It's great to hear you had a positive experience.
Reply from HBSUK
We're glad you enjoyed your experience. We appreciate your positive feedback.
Super simple and a very clear…
Super simple and a very clear diagnosis.
But a video examination is always going to seem a bit skimpy, so we wait and see how it works out.
18 June 2026
Reply from HBSUK
We appreciate your feedback regarding the video examination experience. Thank you.
The appointments were quick they dealt…
The appointments were quick they dealt with my problem referred me and I got a scan within a week
17 June 2026
Reply from HBSUK
We're pleased to hear we could help quickly and efficiently. Thank you for sharing your positive experience!
Reply from HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. Please tell us more about your experience so we can look into this. Please email us on support@hbsuk.co.uk
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