I appreciate your help. I found it difficult to navigate through your site to find documents relevant to the process itself. And please, please stop spamming customers with surveys after every step o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had three assessments ,online and buy telephone.But I'm not sure 3 was necessary.I was pleased the last assesment resulted in action and have a scan being booked in .Im hoping that after my sc... See more
Company replied
Contacted due to Lower Back Pain. Easy to access and book an appointment for the help I needed. Spoke to a Physio who discussed my symptoms and came up with an exercise plan and arranged a follow up... See more
Company replied
Physio rang me right on time and was super friendly and helpful. Gave some sound advice asking questions about my symptoms and promptimg me to give as much detail as possible. I felt reassured as to t... See more
Company replied
Company details
Written by the company
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Written by the company
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contact info
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, United Kingdom
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4.0
Great
6K reviews
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Quick and easy to use
26 May 2026
Reply from HBSUK
We're pleased to hear you found it easy to use! We appreciate your positive feedback.
Absolutely rubbish I have been with you…
Absolutely rubbish I have been with you for years but when I try to set up my account it will not except it.. this was on the 22nd of May . I called and your company understood I was having problems.. but no response
22 May 2026
Reply from HBSUK
Thanks for sharing your feedback. We’re sorry to hear you had some issues when using the HBS platform. We aim to deliver the highest standards of care to all our patients. I have asked a member of our team to contact you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Staff were helpful and efficient
Staff were helpful and efficient. There was no unnecessary waiting aro
22 May 2026
Reply from HBSUK
We appreciate your feedback! We're glad our staff was helpful and efficient.
Physiotherapist that I spoke to was…
Physiotherapist that I spoke to was great but I couldn't get the video link to work. The site is confusing.
28 May 2026
Reply from HBSUK
We appreciate your feedback regarding the video link. Thank you for your review.
Time to respond was too long
Time to respond to my initial call was too long about 15 minutes.
27 May 2026
Reply from HBSUK
We appreciate you taking time to review our service. If there is anything else we can help you with, please contact us on 0115 857 3842.
I got a swift response from the…
I got a swift response from the Consultant after submitting the answers to the questionnaire.
21 May 2026
Reply from HBSUK
We're glad to hear you received a swift response after submitting your questionnaire. Thank you for sharing your positive experience with us.
Contacted due to Lower Back Pain
Contacted due to Lower Back Pain. Easy to access and book an appointment for the help I needed. Spoke to a Physio who discussed my symptoms and came up with an exercise plan and arranged a follow up call to check on progress
27 May 2026
Reply from HBSUK
We are pleased to hear that accessing our services was easy and that our clinician provided a helpful exercise plan and follow-up. Thank you for your feedback!
Reply from HBSUK
We appreciate your feedback. We're glad our support was fast and efficient when you needed it.
I appreciate your help. Annoying avalanche of surveys
I appreciate your help. I found it difficult to navigate through your site to find documents relevant to the process itself.
And please, please stop spamming customers with surveys after every step of the journey. It’s very annoying and simply unnecessary. Thank you
29 May 2026
Reply from HBSUK
We appreciate your feedback regarding website navigation and the survey frequency. We are actively working to improve our site's usability and will review our survey process.
Reply from HBSUK
We are pleased to hear we provided helpful advice and guidance. Thank you for your feedback!
Highly satisfying experience
Physiotherapist, Roseanna was highly professional, explained the things in detail and with patience. Overall experience of interaction and attending the appointment was nice.
29 May 2026
Reply from HBSUK
We appreciate you sharing your feedback. We're glad to hear our clinician was professional and explained things in detail. Thank you!
Reply from HBSUK
We're glad you enjoyed our video clips and instructions. We appreciate your feedback.
clear advice and friendly service
28 May 2026
Reply from HBSUK
We appreciate your feedback on our clear advice and friendly service.
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Efficient and helpful
Efficient, knowledgeable, clear on what I needed whilst helping me think about other possible issues.
28 May 2026
Reply from HBSUK
We appreciate your feedback! We're glad our team was efficient and knowledgeable, providing clear guidance and helpful insights.
Able to have a very helpful…
Able to have a very helpful conversation. There was a slight glitch with connecting (problem at specialist's end) but the support team sorted for me.
27 May 2026
Reply from HBSUK
We appreciate your feedback and are glad our support team could resolve the connection issue, ensuring a helpful conversation.
The service provided was efficient and…
The service provided was efficient and smooth and easy to follow
27 May 2026
Reply from HBSUK
We appreciate your feedback! We're glad our service was efficient, smooth, and easy to follow.
Wonderful start
Wonderful start, quick good service afterwhich I entered the admin side.
Slow to deal with matters when I am in such pain
29 May 2026
Reply from HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Reply from HBSUK
We appreciate your feedback and are glad our team was thoughtful and knowledgeable.
Very in depth and empathetic…
Very in depth and empathetic session.The physio, Lee Mitchell was courteous, professional and conveyed an extremely comforting manner
Easy to use the system etc
20 May 2026
Reply from HBSUK
We're glad you had such a positive experience with us. We appreciate your positive feedback about our team and system.
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