I called Hayden LA customer service concerning exchanging a dress I ordered to a smaller size. Nancy, their customer service representative, was extremely helpful. I explained my situation to her… tha... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Quality product. Not just good enough or acceptable, but the material was exceptional, the stitching was great, sizing was great, and many many compliments! Hayden Los Angeles is on my list of clot... See more
Company replied
Lovely clothes! Absolutely beautiful plus size dresses that made me feel confident and comfortable! Good material and fit; good selection from which to choose.
Company replied
Amazing plus size clothes and great customer service! What more could you want! Get compliments every time I wear a Hayden piece!
Company replied
4.7
Excellent
81 reviews
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The sweater that I bought was so…
The sweater that I bought was so thin…looked thick and cushy in the photo. The other sweater I got, was NOT sweater fabric. To return it’s $20-40 per item. Avoid at all costs. I only ordered because it had a 4.5 rating here.
29 December 2025
Unprompted review
Reply from Hayden Los Angeles
Hi Barbara,
Thanks for sharing your thoughts. Just so you know, your review hasn’t been verified, so we can’t confirm the specifics. If you’d like to discuss this further or need help, please reach out at customerservice@haydenla.com. Appreciate it!
Warm regards.
Hayden LA
Reply from Hayden Los Angeles
Hi Laura,
Thank you for your kind words! We’re thrilled you loved the dress, appreciated our quick shipping, and had a great experience with our customer service. We look forward to serving you again soon!
Warm regards,
Hayden LA
Arrived in a good time frame and was…
Arrived in a good time frame and was the product I expect.
24 November 2025
Reply from Hayden Los Angeles
Hi Susan,
Thanks so much for your feedback! We're happy to hear your order arrived on time and was just what you expected. We strive to meet those standards every time!
Warm regards,
Hayden LA
Lovely Plus Size Dresses
Lovely clothes! Absolutely beautiful plus size dresses that made me feel confident and comfortable! Good material and fit; good selection from which to choose.
10 November 2025
Reply from Hayden Los Angeles
Hi Rebecca,
Thank you so much! We’re thrilled our plus size dresses made you feel confident and comfortable. We’re glad you love the fit and selection!
Warm regards,
Hayden LA
Their tops are perfect for work so I…
Their tops are perfect for work so I always get a couple when I can!
5 November 2025
Poor quality
The blouse, textured satin floral asymmetric pheasant sleeve top is pretty. However, when my daughter went to wear it, she noticed a large defect on the front of the shirt.
27 October 2025
Reply from Hayden Los Angeles
Hi Jennifer,
We truly apologize for the condition in which you received the blouse. This is not the standard of quality we strive for, and we completely understand your disappointment. Thank you for bringing this to our attention.
Our customer support team will be reaching out shortly to assist you, and we’ll be happy to assist with a return, exchange, or refund for the item. We hope to have the chance to make this right for you. Thanks!
Warm regards,
Hayden LA
Quality product
Quality product. Not just good enough or acceptable, but the material was exceptional, the stitching was great, sizing was great, and many many compliments! Hayden Los Angeles is on my list of clothing for friends!!
14 October 2025
Reply from Hayden Los Angeles
Hi Barbara,
Thanks so much! So happy the quality, stitching, and fit stood out and that you got so many compliments!
Warm regards,
Hayden LA
Very fast and thorough customer…
Very fast and thorough customer service. I had to return a purchase and the process was seamless
6 October 2025
Reply from Hayden Los Angeles
Hi Bonne,
Thank you for sharing! We're so glad to hear that our quick and efficient customer service made your return process seamless.
Warm regards,
Hayden LA
Length not Tunic or even normal sweatshirt
I was very pleased with the material of the quilted shirt and the color. However, the length was shorter than appeared in the photo. It does not sit on hip, it is almost cut as a short waisted top.
1 October 2025
Reply from Hayden Los Angeles
Hi Emersyn,
Thanks for your feedback! We’re happy you liked the material and color of the shirt, though we’re sorry the length wasn’t what you expected. We take all customer feedback seriously and will use yours to improve the way we present the fit of our items.
I believe we’ve already reached out to you about this concern, but if you still need assistance or wish to return or exchange the item, please feel free to let us know, we’re here to help!
Thank you,
Hayden LA!
I got a dress for a baby shower and it…
I got a dress for a baby shower and it was so pretty!
11 September 2025
Reply from Hayden Los Angeles
Hi Ivy,
Thanks for the lovely review! We’re so happy you found the perfect dress for the baby shower. It sounds like it was a beautiful day!
Warm regards,
Hayden LA
Reply from Hayden Los Angeles
Hi Deborah,
Thanks so much for your review! We always appreciate hearing from you!
Sorry to hear the shirt quality felt off this time. That’s not typical, and we’ll definitely look into it.
If you’d like to reach out, we’d be happy to make it right.
Warm Regards,
Hayden LA
Reply from Hayden Los Angeles
Hi Sharon,
Thank you! We’re thrilled to hear you love the dress!
Warm regards,
Hayden LA
Perfect Dress!
What a cute dress! I happened to stumble upon Hayden LA online, and I am so glad I did. The dress my daughter chose was beautiful. She received many compliments. Shipping was quick and easy.
2 September 2025
Reply from Hayden Los Angeles
Hi Kelli,
Thank you! We’re so glad you found us, thrilled your daughter loved the dress and that shipping was quick and easy!
Warm regards,
Hayden LA
Gorgeous dress and great customer service.
We ordered a dress on rush for a dance. Hayden LA worked with us to get the dress to us in time and they also accommodated a quick return for the dress that we ordered that was too small. Great customer service and fabulous clothes! Will purchase again from this company.
26 August 2025
Reply from Hayden Los Angeles
Hi Michelle,
Thank you! So happy you loved the dress and our service! Glad we could get it to you in time and make the return hassle-free.
Warm regards,
Hayden LA
Wonderful outfits!
All of the outfits I purchased were perfect! I love the fit and style!
20 August 2025
Pretty dresses
The dresses are colorful and lovely. I haven't worn them yet but I will once the weather cools off. My only wish was that the puffed sleeves were a little smaller.
18 August 2025
Reply from Hayden Los Angeles
Hi Theresa,
Thanks for the lovely feedback! We're thrilled you like the dresses and truly appreciate your note on the sleeve design, we’re always looking to improve.
Hope you enjoy wearing them when fall comes around!
All the best,
Hayden LA
Happy. Will be a return customer.
Good communication about my returns for smaller sizes. Fast turnaround time. Plus I love their clothes.
15 August 2025
The dresses I bought were so pretty and…
The dresses I bought were so pretty and they came with pockets!!
31 July 2025
Reply from Hayden Los Angeles
Hi Barnette,
We understand the frustration over shipping costs and truly appreciate your feedback. However, we noticed that you qualify for free returns as a first-time customer, and no return label fees should have been applied.
Could you please double-check if the review was intended for our store? If there’s been any confusion, we’re more than happy to help clear it up.
Thanks,
Hayden LA
Fast shipping
Fast shipping, great quality, color and fit on all thr clothes i purchased!
5 August 2025
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