Haute Florist Reviews 

Outrageous and frankly unbelievable. The flowers arrived as if they had been ran over by a car. They were basically dead, and my package was missing flower food I couldn’t even try to revive them. The amount of flowers that came weren't even enough compared to the picture on the website. On top of all, the customer service did not agree to resolve my issue. I wanted a full refund as the bouquet was unusable, and I had to buy another, SAME DAY.

I have ordered with other flower companies before and they were just fine, this one was just terrible! So i would strongly recommend staying away.

Excellent, the flowers were for my friend, which she said were beautiful, thank you I will definitely use Haute Florist again xx

Do not use this company. Ordered large bouquet and champagne promised for next day delivery. Not delivered. Apparently orders have to be 3 days late before they will consider compensation. Find another company if you want your order delivered on time.

very good product -- a favourable price--well presented

Difficult to organise flowers from other side of the world, for a sad occasion. Haute had the right flowers, yheir on-line booking system was easy to navigate, prices reasonable & delivery exactly as reqiested. Could not fault whole transaction; even flowers not wilted after extremely hot weather for delivery. Would use again for sure.

Such an easy website to navigate. The order was processed and delivered just as advised. The flowers were gorgeous and are still going strong a week later.
I would certainly use your company again in the future.

Save yourself the embarrassment DO NOT ORDER

i dont recommend no delivery time slots, and customer service can't help. Zero personality; AI would do a better job. Today:
ood afternoon, Customer Service Team

I am writing to make a formal complaint regarding my flower order placed yesterday (02.07) for delivery to the Jubilee restaurant. Despite waiting throughout the day and relying on your confirmed delivery service, the flowers were never delivered (see attached). I received no adequate update, explanation or alternative arrangement. The order was time-sensitive and intended for a specific occasion. As the required delivery deadline has now been missed, the flowers are no longer of use to me. I therefore request an immediate full refund to the original payment method. Please confirm that the refund has been processed and provide a clear explanation as to why the delivery failed. I expect this matter to be resolved without further delay.

I've been purchasing flowers from Haute Florist for years, and I've always been impressed by the quality and variety of their arrangements. The recipients love them just as much as I do.

Recently, Royal Mail delivered an order late, which unfortunately ruined the flowers. However, Haute Florist was quick to resolve the issue, and their customer service was excellent throughout.

I would definitely recommend them!

Flowers arrived on time, feedback was they were beautiful she was delighted to receive them.

These guys are shocking. I paid almost £70 for an Xl bouquet, what was delivered was unrecognisable to what I ordered, half of it was already dead and have the size of what I paid for - they reluctantly agreed to resend and the second attempt was the smallest bunch of crap flowers, not even the same colour I opted for, please don’t anyone else waste your money, you will buy better in Aldi x

I spent £120 on two bunches of flowers from here. Paid extra for set day delivery. Paid extra to have largest bunch they do. Disappointment is an understatement. These flowers were meant for a funeral, one bunch which was the more expensive ones never got delivered despite ordering both together. The other bunch was half dead and worse than a cheap bunch from the supermarket. No way we're they a large bunch either. I was left having to get same say flowers from a local florist which I should have used in the first place as they were fantastic. I received more of an apology from the local florist that someone has messed up so bad on funeral flowers.
I must have sent about 30 emails talking to customer service who continually offered a new bunch of flowers which was not needed as the funeral had passed. They were adamant not to give me a refund for undelivered flowers and dead flowers and said new flowers on only one bunch is all they could do. I showed proof of non delivery and proof of poor quality. They repeated themselves, ignored the law and asked for things I'd already sent. Not actually reading my emails explaining the situation. I escalated it higher after getting no where. The manager then again offered new flowers again ignoring me that the funeral had passed. Eventually I got a refund. Worst customer service I've ever recieved. Save your money and use elsewhere. Such a poor company now. Used them a couple years ago and flowers were lovely. But seems they've dived downhill and don't care about quality or their customers. AVOID AT ALL COSTS.

Omg the most beautiful flowers was delivered to my friend for her 60th birthday that I ordered she said she has never seen such beautiful flowers and the box they was in the colours and everything was simply stunning thank you
You are my new place to order now

Worst flowers sent to two of my friends ever!! The flowers were poor quality and expensive at the same DID NOT match the photo at all!! Do not order from them!! Its an embarrassment!!!

I ordered Florist’s Choice for my mums 60th birthday after spending time looking for the perfect flowers as I live overseas. I was completely embarrassed by what she received, the bouquet was worlds apart from what is advertised on the website. Whilst I acknowledge seasonal flowers can differ and variations can be expected, the bouquet was no way near representative of the image shown, everyone I showed the pictures to were disgusted. Haute refused to offer any form of resolution beyond a £10 voucher which I definitely do not intend to use this company again. I have now created a chargeback with my card provider. If you’re expecting something similar to the images on their website, I’d recommend managing your expectations or considering another florist

I was extremely disappointed when the 'Country Wild Garden' bouquet I ordered for my friend's retirement arrived. It looked nothing like the bouquet advertised and was not of the quality I expected, especially for such an important occasion.
However, I would like to commend Kyle for the way he managed my complaint. He was professional and genuinely took my concerns seriously. He investigated the issue promptly, acknowledged that the bouquet had not met the expected standard, and arranged for a replacement bouquet to be sent.
Kyle offered excellent customer service and resolved the situation for me.

Delivery was super quick and efficient and the flowers were stunning!

I ordered flowers from out of town to be delivered to my daughter-in-law. This always makes me nervous because I never know what they’re gonna get. But she sent me a picture and it was even more beautiful than I would have .

This is the 2nd time I’ve used Haute Floriste and again the flowers were gorgeous. Delivery was fast too. Good value for money. This is now my ‘go to’ florists for deliveries

Wildly disappointed. This looked like a great quality florist, with good customer service. I trusted them with my daughter’s birthday flowers. Her favourite Peonies. Well, despite my double checking, the flowers didn’t arrive. I received an email telling me that they had arrived, via Royal Mail. This was not true. When I challenged Haute via customer chat, they admitted no flowers had arrived today and were now not going to arrive today!!! Anyways, they confessed, they didn’t have any peonies left!!! So, they had failed on both counts! No birthday flowers, no peonies. Haute did offer me ‘credit’ (to the value of what I had paid) which quite frankly was pathetic. They had not honoured their customer service guarantee and whilst typing from what appeared to be a script, the operative from customer services seemed totally unbothered. My advice, if it’s important - don’t trust this florist!! Quality of flowers?? Well, I for one couldn’t say, because they never arrived. This is not a service anyone would expect. From a very unhappy customer. Just as a PS, despite their promises I am yet to receive a refund (the very least they could do) or even an email of refund confirmation. Haute florist have provided a shockingly poor service. The guarantee of service is totally worthless.

NB: And the reply (below) says nothing useful. No mention of my daughter’s missed birthday, that was the important factor.
Obviously not important to them … so if you are considering ordering from them, this might be something to note.

Guys, you are a florist and you missed a birthday!!!! That’s seriously bad!

Also, no confirmation of a refund yet. But I have low expectations of this company. Very poor :(