Hatton Garden Diamond Reviews 

297
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Couldn’t recommend this jewellers more! My fiancé and I visited after seeing their amazing reviews online, and they absolutely did not disappoint. We were looking for wedding bands with our... See more

Rated 5 out of 5 stars

Just picked up my engagement, eternity, wedding rings plus hubby’s wedding ring, had their health check, polished and cleaned and stunning. We only buy our jewellery from Hatton Garden Diamond because... See more

Rated 5 out of 5 stars

Gemma Mamo Is a diamond dealer who knows her stuff, I wouldn’t trust anyone else, Gemma sourced my diamond and it’s cut, clarity and grade is incredible value for money. I whole heartedly recommend Re... See more

Rated 5 out of 5 stars

Couldn’t recommend Hatton Garden Jewellers enough. Bought my engagement ring here and just returned to buy our wedding rings. Excellent customer service, every effort made to help you get what you wan... See more

Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewelry Designer
  5. Jewellery Manufacturer
  6. Jewelry Repair Service

Written by the company

Hatton Garden Diamond is the leading brand in Hatton Garden London. Regency Jewels offer the finest quality diamond rings and bespoke jewellery, all based in close reach of one another in the historical Hatton Garden


Contact info

4.9

Excellent

TrustScore 5 out of 5

297 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(297)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Eternity ring

I returned to Stephen 9 years after purchasing my fab engagement ring. I asked Stephen to make a bespoke eternity ring. I travelled from Ireland and Stephen made my visit so worthwhile. From CAD drawings to choosing stones, and constant contact when I returned home my eternity ring exceeded my expectations. Thank you to Stephen and his team.

2 December 2021
Unprompted review
Rated 5 out of 5 stars

My Sister and I visited Hatton Garden…

My Sister and I visited Hatton Garden Diamond recently and spent some time talking with Stephen regarding our mother's gold jewellery which we were looking to sell in order to purchase matching jewellery more to our taste.
We both felt very comfortable with Stephen and felt that we were in safe hands.
Could not fault the service given and would recommend him and the team at the store.
Thank you Stephen!

11 November 2021
Unprompted review
Rated 5 out of 5 stars

6* if I could...

I came across Hatton Garden Diamond/Regency via a recommendation from a friend and I couldn't be more thankful. Shopping for engagement rings/diamonds when you have no clue what you are doing is a very stressful process but after one meeting with the team, I felt like an expert. They guided me through everything including the 4 C's ;-) and my (now) wife was over the moon with the ring. They are friendly and offer a great service including regular cleaning and I felt like I was always in safe hands. They kept to my budget, went above and beyond to help me make the decision, showed me all the different options and never tried to sell me stuff or push their agenda. Wonderful people and I have since recommended them to multiple friends. If I could give more than 5* I would! If you want to buy something special and do it without stress, pay these guys a visit!!!! Jamie

3 October 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Carefully crafted resizing of a wedding ring and beautiful resetting of a diamond engagement ring.

2 September 2021
Unprompted review
Rated 4 out of 5 stars

I want to especially thank Amy for not…

I want to especially thank Amy for not leaving me in trouble.. I'm so glad I found them. Now you know who to turn to for help.

27 August 2021
Unprompted review
Hatton Garden Diamond logo

Reply from Hatton Garden Diamond

Hi Mary,

Thank you for your review, we do not have an Amy that works for our company.

Unfortuatley you may have confused us with another company.

Kind regards,

Mitchell

Rated 4 out of 5 stars

If not for them

If not for them, I don't know what I would be doing now. Many thanks to the team from Richard and Kathy for their super prompt work. All my problems were solved quickly thanks to them!

27 August 2021
Unprompted review
Rated 5 out of 5 stars

Trustworthy, honest, courteous professionals

After scouring the internet for a shop I could trust to do an appraisal of some items of gold jewelry which I was hoping to sell, I found “Hatton Garden Diamond”/Regency Jewels and my intuition guided me to them!
I’m thrilled it did!
Stephen and his team provided a service that was truly outstanding, they were trustworthy, courteous, honest and so professional! What a pleasure and a privilege to come across people like this! Thank you!

29 July 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service and jewellery.

Brilliant service and jewellery.
After first appointment we cancelled others we had booked as we knew that this was the best place to come. Delighted with the ring and will return to Regency for all other Jewelley. Thank you Anastasia

14 July 2021
Unprompted review
Rated 5 out of 5 stars

Engagement Ring & Wedding Rings

Stephen was a delight to work with compared to other jewellers in the area. The whole experience was very enjoyable and I found the perfect engagement ring at a fair price. The sales was not pushy and I was able to find exactly what i wanted (and a little bit more..!) I will definitely recommend others to go here in the future.

2 July 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Service for Engagement Ring

5 Star service from Steve and the team! Not knowing exactly what I wanted, Steve was patient, knowledgable and extremely quick in creating a stunning ring for my fiancé. Fantastic communication from start to finish! Will definitely be recommending and can’t wait to go back for the wedding rings.

28 June 2021
Unprompted review
Rated 5 out of 5 stars

Engagement ring

My partner and I went to view engagement rings and were very impressed with the service. Mitchell picked out a ring that perfectly matched what we wanted.

25 June 2021
Unprompted review
Rated 5 out of 5 stars

Happy customer!!

We had two diamond rings to either trade or have remade into one. Stephen gave us prices for both options and we decided to go with a trade in for a beautiful Lucinda trilogy ring. He listened to us and gave honest advice and a very fair trade in for the two rings. We felt totally at ease in the shop and the staff were so attentive without being pushy. We were especially lucky as we hadn’t booked and they were so welcoming. Highly recommended!

17 June 2021
Unprompted review
Rated 5 out of 5 stars

Engagement and both wedding rings

A year ago Mitchel and the team were very helpful and helped me to find a perfect engagement ring. I love it! I don't grow tired of looking at it! Recently Mitchel's dad helped me to chose yet again the perfect wedding rings. My one perfectly compliments my engagement ring and my husbands ring also fits perfectly and looks great. For our budget we have found rings even more beautiful than what we anticipated purchasing and actually for a better price than their worth. The team in this family business really go out of their way to give people a perfect experience and have their customers walk away entirely satisfied with their special rings for life. They also polished up my engagement ring along with the wedding rings before I took them with me. Would go back for future jewellery and would 100% recommend to my family and friends.
Thanks a million
Vickie and Ousmane

6 June 2021
Unprompted review
Rated 5 out of 5 stars

Second time visiting the store and can't wait to go back

This is our second time visiting Regency in Hatton Garden. The first time we bought an eternity ring from Gemma and were exceptionally delighted with it. Then more recently I have been communicating with Mitchell over Whatsapp (we live 4 and a half hours away) regarding some earrings. Nothing was too much trouble, videos sent to me etc. When we visited the shop again last Saturday we were served by Steven who really has gone the extra mile to make our experience yet again amazing. We bought a beautiful pair of diamond stud earrings and have also viewed and discussed our next purchase of a tennis bracelet which we will go back next year for.
We also had the pleasure of meeting and chatting with Stephen Perry the owner of the store who was lovely.
10 out 10 guys - we would 110% recommend anyone to visit them for any type of jewelry, even bespoke made pieces, you will not be disappointed

2 June 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look