Ordered many times, always smooth process…last time my item got lost in transit and when I reached out to them, they communicated very well…after weeks of being lost in transit, they sent me a new one... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Perfect!! Ordered 3 caps, 1 costumized with 3d text, brilliant work, nice colors. Also most caps are too big for me, but with ordering the youth caps it perfectly fitted. Price is okay, delivery withi... See more
Company replied
So nice people, so nice hats. 🧢 I ordered online and were worried that the hat & hoodie would not arrive in time. Everyone was so supportive and we did it!!! The things arrived in time to make a very... See more
Company replied
The Hatshop was always ready to help and give me their support ,when I had a problem with de delivery caused by Brazilian post office, and that made me feel confident and calm. I really recommend th... See more
Company replied
Company details
Information provided by various external sources
Europe's biggest retailer in headwear. Also available to most countries worldwide.
Contact info
Amerikavägen 10, 39356, Kalmar, Sweden
- +46480780820
- info@hatstore.se
- hatstore.se
4.0
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good communication
Very good communication, I wanted to change the design of my beanies, they kindly agreed. The package got lost for a while on the way, but they were ready to offer solutions. The quality of the hats is very good, my boys' favorite hats ❤️ Thank you!
23 May 2025
Unprompted review
Reply from Hatstore
Hi,
thank you so much for your kind words😊 We're happy to hear the beanies are a hit with your boys, and we really appreciate your patience during the delivery hiccup. It was a pleasure helping with the design change. Looking forward to your next order :)
Service Hero
Many thanks
Unfortunately, there was a problem with the delivery (to Hungary) and the product did not arrive on the promised day. Regardless, my shopping experience was maximized by the kind, fast and correct customer service, who informed me about everything and helped me a lot.
Once again, thank you very much to them!
16 May 2025
Unprompted review
Reply from Hatstore
Hi Peter,
thank you so much for sharing your feedback :) We apologize for the delivery issue that caused the delay. We're glad, however, that our customer service could assist you and make your shopping experience a positive one. We truly appreciate your kind words 😊
Service Hero
Great customer service!
12 May 2025
Unprompted review
Reply from Hatstore
Hi Kristian,
thank you so much for your kind words 🙏
We're really happy to hear that you had a great experience with our customer service.
If there’s anything else we can help you with, don’t hesitate to reach out, we’re always here for you
Service Hero
Good site and quality products.
Good site and quality products.
Also great and very friendly support when contacting the store.
The cap I purchased is of very good quality, I will consider making more purchases in the future :)
7 May 2025
Unprompted review
Reply from Hatstore
Hi,
thank you so much for your kind words 😊 We’re thrilled you love your cap and had a great experience with our support team. We can’t wait to welcome you back for more awesome purchases in the future
service Hero
Outstanding customer service and merch…
Outstanding customer service and merch quality. Will be a customer for life!
1 May 2025
Unprompted review
Reply from Hatstore
Hi Lazaro,
thanks so much for your awesome words 🧡
We’re thrilled to hear you’re happy with both our service and the quality of the merch, can’t wait to have you back for your next cap :)
Service Hero
Very Kind and Helpful
6 May 2025
Unprompted review
Reply from Hatstore
Hi Nico,
thank you so much for your kind words 😊
We’re really glad to hear you had a helpful experience with us — that means a lot!🧡
Service Hero
Do not buy from this company if in USA
Do not buy from this company if in USA. Received a $71 additional delivery fee on top of $9.99 UPS FEE that I have to pay UPS upon receiving item. This detail is buried deep in their website and not clearly revealed when making a purchase. To me that is deception. Trust me. Won't get fooled again.
5 May 2025
Unprompted review
Reply from Hatstore
Hi Xyz,
Thank you for your feedback and we're sorry to hear you are not satisfied with your shopping experience.
We strive to be transparent with all our customers and clearly state on our website that we are a Swedish company and that all orders are shipped from Sweden. As such, shipments to the USA may be subject to additional customs duties or import fees, which are determined by U.S. customs and not included in our product or shipping prices.
We do our best to inform customers of this possibility before purchase. We appreciate your feedback and will continue working to make this information even more visible during the checkout process.
Service Hero
Product delivered as expected
Product delivered as expected, quick response from customer service after contacting them
2 May 2025
Unprompted review
Reply from Hatstore
Hi,
Thank you for your review :) We're glad to hear that your order was delivered as expected and that you received a quick response from our customer service team.
We appreciate your feedback and hope to see you again soon
Service Hero
Two thumbs up
Two thumbs up. Great experiencie. Had a problem with the delivery, I contacted Hatstore and within hours they had checked with my postal office and found the package that I picked up the following day
30 April 2025
Unprompted review
Reply from Hatstore
Hi Manuel,
thank you so much for the two thumbs up👍
We’re really happy to hear that, despite the delivery issue, our team could help resolve it quickly and that you received your package the next day.
Glad everything worked out
Service Hero
Reply from Hatstore
Hi Susanne,
Thank you so much for your kind words! We're really glad to hear you were happy with both the service and delivery speed. 😊 Welcome back anytime
Service Hero
Absolute joke of a company
Absolute joke of a company, ordered 2 caps nearly 4 weeks ago, tried numerous times to contact and they just reply with a tracking link that has not been outdated since 13th April with the same message "In Transit". There SLA is 24 hours, still waiting on a email response from 5 days ago. Avoid this company at all costs.
22 April 2025
Unprompted review
Reply from Hatstore
Hi Ken
Thank you for taking the time to share your experience. I am truly sorry to read about the inconvenience you have experienced. Please get back to us with your order info and I will personally look into your case.
Service Hero
My 2nd purchased.Good offered sales…
My 2nd purchased.Good offered sales items.love it
31 March 2025
Unprompted review
Reply from Hatstore
Thank you for sharing! ❤️ We look forward to your next order! 🌞
/Isabelle
Service Hero
Already late in delivery...no response from customer service
I ordered a cap for my son who is looking forward to it as he is going end of this week to a camp. The delivery time is between 3 and 7 days. It's now been 7 days and it seems it has not left the factory yet...
Disappointed already and we've not seen yet the quality of the cap...as it's not even sent.
I contacted their WhatsApp....no answer.
How can I contact you?
2 April 2025
Unprompted review
Reply from Hatstore
Hi Sandra,
Thank you for taking the time to share your experience I am truly sorry to read about the inconvenience you have experienced. I was not able to find any order registered under that name. Please get back to us with your order info and I will personally look into your case.
Best regards
Service Hero
Not free shipping
The shipping should be free, but they sent the package directly to Canada Post (not my home). Plus, I’m being charged abusive international fees not mentioned before. The price ended up getting WAY higher than buying locally. Awful experience. DO NOT BUY
2 April 2025
Unprompted review
Reply from Hatstore
Hi Fernando,
thank you for your feedback and I'm sorry to hear you are unhappy with your experience. As we do inform on our website with standard shipping, we ship orders directly to your mailbox. However, if your package doesn’t fit, it will be delivered to your closest pick-up point for collection.
Additionally, we are a Sweden-based company, and as noted on our website, all orders are dispatched from Sweden. Occasionally, packages can be delayed during customs processing, which is beyond our control and is subject to the laws and regulations of the destination country.
Please note that any applicable customs or import fees are the responsibility of the receiver, and these fees are not included in the initial price of the order. We strive to be transparent about shipping details and apologize if there was any confusion.
If you have further questions or need assistance, please feel free to reach out to us directly. Thank you for understanding.
Service Hero
Excellent service and very responsive…
Excellent service and very responsive after sale support.
2 April 2025
Unprompted review
Reply from Hatstore
Hi Stephanus,
Thank you so much for your kind words 🧡 We're thrilled to hear that you're happy with our service and after-sale support. If you ever need anything else, don't hesitate to reach out. We're always here to help :)
Service Hero
No one responded to me and I still…
No one responded to me and I still don’t have my package.
27 March 2025
Unprompted review
Reply from Hatstore
Sorry to hear this! We strive to reply to emails within 24 hours during business days (weekends excluded).
Have you sent us an email with your orderinformation? If not, please send an email to info@hatstore.se with your order number and we will investigate the status of your order! Do not worry, we will find a solution to your case! 😊
/Isabelle
Service Hero
Great personal service
Great personal service. I ordered a custom made cap with a logotype and received great support on examples and suggestions making the logotype even better.
26 March 2025
Unprompted review
Reply from Hatstore
Hi Joacim,
thank you for your fantastic review😊 We're thrilled to hear that you had a great experience with our personalized service and that we were able to help improve your logotype. It was a pleasure assisting you, and we hope you love your custom cap🧢
Service Hero
Perfect Customer service and solve any…
Perfect Customer service and solve any problem at the moment.
26 March 2025
Unprompted review
Reply from Hatstore
Hi Carlos,
Thank you for your kind words 🧡We're so glad to hear that our customer service was able to assist you quickly and efficiently. We appreciate your feedback and look forward to your next order 😊
Service Hero
Had a package ordered to a different…
Had a package ordered to a different country and then changed it. Help through customs etc was solid and received the package in perfect condition. 5/5 service
25 March 2025
Unprompted review
Reply from Hatstore
Thank you for the 5 stars! We appreciate you sharing your experience! 🌟
Enjoy your hat, and let us know if there is anything else we can help you with!
/Isabelle
Service Hero
My 4th ORDER
This will be my 4th time to order.. I think it will not got so far on this if SERVICE is not good.. very fast delivery and LEGIT items.. all in all, very very satisfied! 4th order is set to deliver tomorrow here in MANILA..
More power to HATSTORE!
25 March 2025
Unprompted review
Reply from Hatstore
Thank you for the AMAZING review! 🌟 All the power to you! We look forward to your 5th order 🧡
/Isabelle
Service Hero
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