Harwoods Group Reviews 

excellent, knowledgable service coupled with a really great deal when purchasing my new car

We had a look today at some cars on the forecourt at Crawley Harwood's as we are looking to purchase a newer Audi at some point.
A staff member came out to ask us if we needed any help, but I got the impression this was actually because they were wanting to go home. We asked a couple of questions and then respectfully moved our car so they could close the gates. Whilst my husband was moving my car the employees did not realise I was still standing looking at the cars. They were laughing at the questions my husband had asked and were then rude about my car. Shame as we will now not be buying a car from Crawley!

4 years ago, I had a very bad experience with the Croydon Harwoods service centre, however I am amazed at how much their service has improved. Thanks to Olly who made my experience a remarkable one, from booking my car in for services to being given a courtesy car and effective communication and update from Olly who called me to provide update on the service and also called once it was completed. 4 years ago, the communication was awful and the customer was the one having to chase for update. The only downside is they could have put my car to charge overnight since it’s in the terms that I bring the courtesy car back with exact same amount of fuel. With my new experience, I will definitely recommend and convince those with previous experience that everything has changed from the customer service to providing prompt updates to customer.
Thank you once again Olly.

Despite the delivery delay caused by the LR IT Hack, I was regularly updated by the Sales Executive Marc Nicholls, as to the revised delivery date and progress during the recovery phase of the IT Hack, of my companies new Defender 90 X D350 Hard Top Order. I took delivery on the 19th December and it was worth the wait, its a top tier commercial vehicle with a thoroughbred on and off road capability an ideal addition to enhance our rural site delivery capability on Solar / BESS system projects.

Kam was great the whole process was easy from start to finish. The car has had a couple of niggles which are being sorted by Audi.
My only observation would be for someone as a first time purchaser of an EV there should be so
E form of handover pack around charging and useumg chartering stations. Who knew there were so may different suppliers of ev charging stations. I would have also like a bit more of a handover re using some of the car functionality.

My Faith in Audi Main dealers has been restored after my shocking experience at Guilford Audi.
I just took delivery of a loveley used A5 Sportback at Southampton Audi . Ellie Maybank looked after my every needs. No Top Man suit and shiney shoes, just an honest helpful young lady who went the extra mile to make the purchase and the experience enjoyable.

Recently bought my new 2025 year Audi Q3 from Harwoods at Chandlers Ford Southampton.
The sales team of Becky Hitces, Brad and the back staff team were very helpful in putting together the spec that I wanted and the financing incentives to enable me to purchase the car.
It arrived ahead of schedule and was well prepared.
Being a new / remodelled Q3 getting use to the differences between my 2022 Q3 and the new model has been challenging but it’s a great car and I’m very pleased with the purchase.
Harwoods Chandler’s Ford are highly recommended.

Terrible customer service. When you complain to the nominated contact on their website, they do little more than pass your complaint back to the people you are complaining about.

Car damaged on three separate occasions. I believe, but can’t prove, they purposefully avoided warranty work. I can’t prove it because the Audi cam they took on the last visit before warranty ran out was cut short and missed parts of the car. Next visit i have a cracked and corroded stainless steel exhaust, the car did little mileage between visits.

They simply do not care about your business. Even after complaining one of the cars went in for warranty work. One day job turned into 6 with no communication or update. Had to constantly chase.

Avoid Harwood’s if you can and go to another franchise. They simply do not care about your car or your business.

I had a truly wonderful and supportive experience with Southampton Audi. Kam Rana was incredibly helpful, always available to answer any questions I had, and thanks to him I’ve now driven away in my dream car. I would highly recommend the entire team at Southampton Audi — I genuinely can’t fault the service I received.

Good overall service from the sales team. Knowledgable and quick to respond and very pleasant to deal with.
Some glitches with the paint treatment on pick up but fully resolved. Very happy with the car too!

Cavin explained everything and was quick and efficient with the transaction.

Portsmouth Audi
Great service from host Lisa
Couldn’t have been more helpful polite and resolved our small issue within 30min
Highly recommend this service centre

Poor customer service left for 30 mins before being seen after I reminded them I was there. Car not washed as part of service. Lost my key for 20 minutes.
Some check in staff rude and entitled. Car ready for collection 2 hrs later than advised.

Not as bad as Sidcup JLR but they certainly need a kick up the arse in customer service without the attitude.

Customerd can and will walk so buck em up children!

Really good prompt communications throughout the sales and financing processes, senior people happy to step in when my sales person away training in Germany, dealt effectively with a couple of challenges in the distribution chain, understood the needs of my situation and responded to it well, and the car was of course immaculate on delivery. All round great service. Could not fault them at all.

Did these people ever think that by using deceptive tactics before you've even engaged with them, that it might put questionmarks over the rest of their business practices? The fact that they keyword stuff their ads on Autotrader to fish for leads just tells you exactly what kind of business this is.

Thankfully this is a massive red flag so I was able to rule them out early in my car shopping journey.

Cannot thank Harwoods, Crawley LR enough. We’ve had THE BEST experience to date. In particular Marc Nicholls ~ what a valuable member of your team.

So our journey ….

Following an extremely disappointing experience at a local garage in Tonbridge - a salesperson was dismissive when the car we enquired about was no longer for sale … fair enough.

We saw something that peaked our interest, you know that feeling when it becomes exciting and are very much attracted to it? We asked a few questions and asked if we could look inside, the chap completely disregarded our attention.

We wholly understood the vehicle wasn’t available, he obviously thought we were time wasters …. Mmm

Following our huge disappointment from our local garage, we did a quick online search and headed to CRAWLEY … wow wow wow !! What fabulous, friendly and superb representative we were met with. An extremely friendly gentleman, Marc met us. Not only was he a thoroughly lovely chap, his time and knowledge was exemplary! What a huge assess he is to the team.

The very fact that we enjoyed Marc’s company & expertise … we found ourselves purchasing a new car …

Thank you Marc, we are so happy and you made the whole experience a very enjoyable & memorable time.

Forever thankful ⭐️⭐️⭐️⭐️⭐️

Purchase of Range Rover Autobiography

Dealing with Harwoods and in particular Kevin Rand was an absolute pleasure from the time of phoning an enquiry until driving the car away. The entire process was easy, seamless and timely. Nothing was too much for Kevin, including letting me take the car for a test drive with my husband. Kevin was polite, courteous and listened to my questions intently. He answered clearly, honestly and fully which was refreshing. Communication via email was timely and telephone calls returned.

Thank you Kevin for excellent service.

I had my Audi A7 serviced
2 months ago at Harwoods Crawley

The only thing that came up was my passenger
Wing Mirror but it was more cosmetic

So I asked how much it would be to replace the housing the price given was very reasonable
So I said I will book in to repair it next month

So I did call harwoods parts in Crawley a Guy called John answered I asked him to give me a quote on the complete wing mirror housing Painted
Including Turn signal
He told me £250

A day later I asked him if he can include window sail he said it should not be much for as I probably just clip on

Ok so I went to the appointment
But unfortunately I was told that the wing mirror housing had not been painted

I was told by Amber I would have to pay first before another appointment would be made so we did
Then I said could at least the window sail be fitted today so they agreed

But after 30 min I was told that to fit the sail was a bigger job then anticipated in other words it would cost more well a lot more £186
But I agreed
But that day I did not now that I was quoted only on the top half of the housing
In other words no bottom bit and no turn signal

Also at the end my Car was washed
Well it was not washed just wetted down all 4 wheels where still dirty

So when I went to the second appointment
I found out that I was totally miss led with the pricing and no turn signal and bottom of housing was ordered

I would have never gone ahead with the replacement of the wing mirror housing

If harwoods Crawley would have told the the real Price

The Only thing they fitted was the Mirror sail
But I would have never changed that if I knew that the price that I was told was un true

All in all a great Disappointment

i expected a lot more from a Audi dealership

I spoke to Chelsey a Manager at Crawley
But she was unwilling to help
The only thing they will refund is the money for the. Top part of the wing mirror

But not The Window Sail

So all I got is a new sail and the wing mirror still is un changed

Excellent service and a great car at a competitive price.
Collected went smoothly.

I’m extremely disappointed with my experience at Southampton Audi. I purchased an Audi Approved Used vehicle (3 years old) less than a year before a major fault developed, and instead of taking accountability, Audi have repeatedly claimed “corrosion” - something that should not happen on a 3-year-old car. An independent specialist spent over 24 hours investigating and confirmed there was no corrosion, but rather a faulty body control module, which should be covered under warranty. Despite this, Audi continue to deny responsibility, leaving me over £1,000 out of pocket before I have even had the car fixed. Even Audi’s own lead technician at another branch admitted corrosion should not occur on a car that new and to take it back to the purchasing dealer. After ten years as a loyal Audi customer, I’ve completely lost trust in the brand’s honesty and aftersales care.

Both Southampton Audi and the sales executive who sold me the car (Bradley Coates) has taken no accountability or responsibility in helping resolve and I have been completely dismissed.