Paul and Jamie were so professional and a great help when delivering my mattress and bed frame. It was an awkward space to get the mattress and bed frame into the room upstairs and they were fantastic... See more
Company replied
Location
Switch locationUnits 5-7 Waterford Retail Park, Butlerstown North, Waterford, X91 KV26 Waterford, Waterford, IE
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Paul and Jamie installed our fridge and couldn’t have been lovelier. They were so fast at getting everything done and double checked to make sure we had no issues. Would highly recommend lovely people... See more
Company replied
Paul and Jamie were very efficient, friendly, and helpful when installing our new dishwasher. We would recommend them to anyone. -Charles and Silke
Company replied
Ordered an outdoor 8 chair seating cube, however the quality is not the best as some seams on the cushions are torn. For something that you spend 700 euro I'd expect better quality. Also boxes were... See more
Company replied
Company details
- #17 of 23 best companies in Furniture Store
- #8 of 10 best companies in Bedroom Furniture Store
- #8 of 10 best companies in Cell Phone Store
- #6 of 7 best companies in Computer and Accessories Store
- #8 of 9 best companies in Home Goods Store
- #3 of 4 best companies in Washer and Dryer Store
About Harvey Norman Ireland - Waterford
Written by the company
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Written by the company
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Contact info
Units 5-7 Waterford Retail Park, Butlerstown North, Waterford, X91 KV26, Waterford, Waterford, Ireland
- 051 319900
4.6
Excellent
880 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The delivery guys were excellent and…
The delivery guys were excellent and explained everything very well. Took great care.
22 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Anne,
We appreciate your feedback! We're so glad to hear that our delivery team provided excellent service, explained everything thoroughly, and took great care.
Kind Regards,
Victoria
Mimi was a brilliant help…
21 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Yvonne,
We are so pleased to hear that our team member provided such brilliant assistance. We truly appreciate you sharing your positive experience with us.
Many thanks,
Katie.
Reply from Harvey Norman Ireland - Waterford
Hi Jepp,
We appreciate your feedback. We are so glad you found our team helpful!
Many thanks,
Katie.
it just works and the price is great
18 July 2026
Reply from Harvey Norman Ireland - Waterford
Hi there,
We appreciate you sharing your positive feedback. We are so pleased to hear that our product is working well for you and that you are happy with the price.
Many thanks,
Katie.
New Acer laptop purchase
When my (very) old laptops battery died and I found that replacements were no longer available I found myself in the market for a new machine.
The Acer Aspire 15 Lite ticked all the boxes and the best price was at Harvey Norman.
Their same day free click-and-collect service meant no waiting.
When I collected the laptop the staff were friendly and helpful and the box was presented to me in a sturdy carrying bag.
This is how I like shopping to be!
Thanks, Harvey Norman!
15 July 2026
Reply from Harvey Norman Ireland - Waterford
Hi David,
We're so pleased to hear that our same-day click-and-collect service met your needs perfectly. It's wonderful to know that our team provided friendly and helpful service, making your shopping experience enjoyable.
Many thanks,
Katie.
Very well organised
Very well organised. Delivery time clearly notified. Delivery arrived exactly as promised. Delivery men efficient, punctual, helpful The entire experience could not have been better
20 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Good morning,
We're delighted to hear about your excellent experience with our service. It's wonderful to know that the delivery was well-organized, punctual, and that our delivery team was efficient and helpful. Thank you for your kind words!
Many thanks,
Katie.
Excellent service
Excellent service, had an issue on my part regarding incorrect addressing, contacted them via website and within 10 mins i had the local branch in Waterford contacting me to help, lovely lady and fixed my mistakes and had the items out to me within 24hrs through courier.
15 July 2026
Reply from Harvey Norman Ireland - Waterford
Hi James,
We are delighted to hear about your excellent experience with our service! It's wonderful to know that our local branch in Waterford was able to assist you so quickly and efficiently, resolving your addressing issue and ensuring your items were delivered promptly.
Many thanks,
Katie.
Great service, quick delivery and no damage
Great service,fast delivery. Package strapped and zero damage
17 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Derek,
We're so pleased to hear that you received great service and fast delivery, with your package arriving safely and without any damage. We appreciate your positive feedback!
Many thanks,
Katie.
Fantastic service- delivery was as…
Fantastic service- delivery was as promised- driver communicated when he was on the way too. Couldn’t fault it!
14 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Julie,
We're so pleased to hear that your delivery was as promised and that our driver kept you informed. We appreciate your kind words!
Many thanks,
Katie.
Quick and helpful
Great staff member Mimi, she was so helpful and made sure I was buying the correct sd card for my camera. Wasn’t waiting a second for assistance !!
19 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Amie,
We're so happy to hear about your positive experience with our team member! We appreciate you sharing your feedback and are glad we could assist you efficiently.
Many thanks,
Katie.
We were served by the girl named Mimi
We were served by the girl named Mimi. Fantastic service, she is very "intuitive". Knows what she's doing. We were buying a phone for elderly man and she knew how to get the right phone for him. Overall impression very pleasant and professional. The more sale people like her, the better. Thank you
19 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Tomasz,
We're delighted to hear about your excellent experience and that our team member provided such intuitive and professional service. It's wonderful to know they helped you find the right phone. Thank you for your kind feedback!
Kind Regards,
Victoria
Translation service required to shop in…
Translation service required to shop in there,
I refuse to support the replacement of Irish shop assistants.
18 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Niall,
We appreciate your feedback and are sorry to hear about your concerns regarding our staff. We are always working to improve our customer experience.If we can assist you further, please contact our customer support team. customer@support.haveynorman.ie
Kind Regards,
Victoria
Highly recommend Harvey Norman
Great service in HN from the help in choosing bed and mattress to the delivery and assembly.
17 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Claire,
We appreciate you sharing your experience. We are so happy to hear that you received great service from choosing your bed and mattress to the delivery and assembly!
Kind Regards,
Victoria
Great staff
Mimi from the waterford store was such a help and so lovely to talk to.
17 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Charlotte ,
We are so happy to hear that you had such a lovely experience with our team member. We appreciate your kind words!
Kind Regards,
Victoria
Shopping was great and easy with Vino…
Shopping was great and easy with Vino assistance.
16 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi there,
We are so happy to hear that your shopping experience was great and easy. We truly appreciate you sharing your positive feedback with us!
Kind Regards,
Conor
I ordered headphones and they were…
I ordered headphones and they were great! Fast delivery and undamaged.
11 July 2026
Reply from Harvey Norman Ireland - Waterford
Hi Karen,
We're so glad to hear that your headphones arrived quickly and in perfect condition. Thank you for your positive feedback!
Kind Regards,
Conor
I was in Harvey Norman in Waterford…
I was in Harvey Norman in Waterford today. Mimi was the assistant that looked after me and gave me great advice when deciding on what phone to buy. She was a pleasure to deal with!
14 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Aisling,
We're delighted to hear about your positive experience in our Waterford store! It's wonderful that our team member provided great advice and was a pleasure to deal with. We appreciate your kind words.
Many thanks,
Katie.
Reply from Harvey Norman Ireland - Waterford
Hi Fatima,
We're so happy to hear you had such an excellent experience with us. We truly appreciate your positive feedback!
Many thanks,
Katie.
Reply from Harvey Norman Ireland - Waterford
Hi Francis,
Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!
Many thanks,
Katie.
Reply from Harvey Norman Ireland - Waterford
Hi there,
Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!
Many thanks,
Katie.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.