We ordered a android TV when it arrived the screen was broken i rang straight away they had no problem exchanging it for another one and apologise that it would take a week to arrive but they had to... See more
Company replied
Location
Switch locationUnits 5-7 Waterford Retail Park, Butlerstown North, Waterford, X91 KV26 Waterford, Waterford, IE
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See what reviewers are saying
I was in store on Wednesday the 5th I was printing a card for my Anniversary the girl on the counter, her name was Ash , was so helpful in helping me. Design and editing the card in the way I wanted... See more
Company replied
Ordered an outdoor 8 chair seating cube, however the quality is not the best as some seams on the cushions are torn. For something that you spend 700 euro I'd expect better quality. Also boxes were... See more
Company replied
I recieved a phone call from the delivery driver early morning he gave me an estimated time of delivery True to his word my product arrived on time Both Damio and Anto unloaded my item they asse... See more
Company replied
Company details
- #18 of 24 best companies in Furniture Store
- #8 of 10 best companies in Bedroom Furniture Store
- #9 of 11 best companies in Cell Phone Store
- #6 of 7 best companies in Computer and Accessories Store
- #9 of 10 best companies in Home Goods Store
- #3 of 4 best companies in Washer and Dryer Store
About Harvey Norman Ireland - Waterford
Written by the company
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Written by the company
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Contact info
Units 5-7 Waterford Retail Park, Butlerstown North, Waterford, X91 KV26, Waterford, Waterford, Ireland
- 051 319900
4.6
Excellent
865 reviews
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Great personalised servi e
Mimi came over to help me chose an Apple Watch, I was unsure about what size strap I needed so Mimi gave me her own Apple Watch to try on as the one on display was a different size. Thank you I am delighted the my Apple 11
Watch .
5 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great after sales service
We ordered a android TV when it arrived the screen was broken i rang straight away they had no problem exchanging it for another one and apologise that it would take a week to arrive but they had to get it sent from a other store as they had none i stock. They also offered a different tv that they had in store if a week was to long to wait
30 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Betty,
We're truly sorry to hear that your initial TV arrived damaged. We're glad our team was able to quickly arrange an exchange and offer an alternative to ensure your satisfaction. Thank you for your understanding and patience.
Kind Regards,
Kevin
Great conversational skills knowledge…
Shamika had Great conversational skills knowledge abt the product very helpful
28 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Cassandra,
We are so happy to hear that our team member had great conversational skills and product knowledge. We appreciate your kind words and are delighted they were very helpful!
Kind Regards,
Kevin
Excellent service- team was very…
Excellent service- team was very pleasant, helpful and informative. Thank you!
7 August 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Rachel,
We are so pleased to hear that you had such a positive experience with our team. Thank you for your kind words about their helpfulness and knowledge!
Kind Regards,
Kevin
I was in store on Wednesday the 5th I…
I was in store on Wednesday the 5th I was printing a card for my Anniversary the girl on the counter, her name was Ash , was so helpful in helping me. Design and editing the card in the way I wanted it. I definitely couldn't have done that on my own. She is a real asset to your store so helpful. And knowledgeable and really friendly she gave me time and made it a lovely experience would highly recommend using your store for the way Ash was her customer service skills are the best.I've come across in a long time
5 August 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Elizabeth,
We are absolutely delighted to hear about your wonderful experience in our store! It's fantastic to know that our team member provided such exceptional assistance in designing and editing your anniversary card. We truly appreciate you recognizing their helpfulness, knowledge, and friendly service.
Many thanks,
Katie.
James and Damien were very professional…
James and Damien were very professional in delivering and assembling the table
Hassle free service from Harley Norman f on purchase to delivery
6 August 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi there
We appreciate your feedback! We're so pleased to hear that your delivery and assembly were professional and hassle-free from purchase to delivery. Thank you for your kind words!
Kind Regards,
Kevin
We ordered a fridge online after being…
We ordered a fridge online after being in store recently. The delivery men were unreal, on time and couldnt be more helpful. Thank you Paul and Jamie.
4 August 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Rachel,
We're so pleased to hear that your online fridge order and delivery experience was excellent. It's wonderful to know our delivery team was on time and incredibly helpful. Thank you for sharing your positive feedback!
Kind Regards,
Kevin
I was very happy with paul and jamie…
I was very happy with paul and jamie who installed my replacement fridge freezer , they were very courteous polite and helpful , and I would recommend them to anyone.
Margaretkeegan
4 August 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Margaret,
We are so happy to hear about your positive experience with our installation team. We truly appreciate your kind words and recommendation!
Kind Regards,
Kevin
Reply from Harvey Norman Ireland - Waterford
Hi Michael,
We're happy to hear that everything arrived promptly and that you appreciated the discount. We value your positive feedback!
Kind Regards,
Victoria
Customer service from Shamika was top…
Customer service from Shamika was top class.
27 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Ken,
We are so glad to hear that our customer service was top-notch. We appreciate your kind words.
Kind Regards,
Kevin
Marv was a pleasure to deal with
Marv was a pleasure to deal with. He was so helpful. We bought a Fitbit from Marv yesterday. We changed our mind 3 times and he was so patient with us. He was a pleasure to deal with. Five star customer service and personality.
30 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Tony,
We're so pleased to hear about your positive experience with our team member! It's wonderful that they were so patient and helpful. We appreciate you sharing your kind feedback!
Kind Regards,
Kevin
Very slick service
Very slick service. Txt sent with times for delivery and followed on day of delivery that they were on their way. Arrived within 10/15 mins. Very pleasant and mannerly guys.
31 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
HI there,
We're so pleased to hear that you received a text with delivery times and that our team arrived promptly. We're glad they were pleasant and mannerly.
Kind Regards,
Kevin
Excellent service
Excellent service, very accommodating. Unfortunately the office gave them the wrong code, so sent them out of the city, and this did effect the service the delivered. Highly recommend Paul and Jamie
31 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Louise,
We appreciate your kind words and are glad to hear about your positive experience with our team. We sincerely apologize for the dispatching error that caused an inconvenience. We are addressing this internally to prevent future occurrences.
Kind Regards,
Kevin
Great contact and feed back
Great contact and feed back. Only issue we had was that it was not made clear on the website when ordering that the item was not in stock. Otherwise everything was really good.
16 July 2026
Reply from Harvey Norman Ireland - Waterford
Hi Gerry,
We appreciate your feedback and are glad to hear that most of your experience was positive. We sincerely apologize for the lack of clarity regarding item stock on our website and will look into improving this.
Kind Regards,
Kevin
Ordered an outdoor 8 chair seating…
Ordered an outdoor 8 chair seating cube, however the quality is not the best as some seams on the cushions are torn. For something that you spend 700 euro I'd expect better quality.
Also boxes were delivered on a big wooden pallet which was left behind and it was hard to dispose of as it didn't fit into the car to bring it to the recycling centre.
15 July 2026
Reply from Harvey Norman Ireland - Waterford
Hi Veronika,
Thank you for your feedback regarding the quality of the cushion seams and the delivery experience. We sincerely apologize that the product did not meet your expectations, especially given the price point. We also understand the inconvenience caused by the pallet. Your comments are valuable as we continuously strive to improve our products and services. If we can assist you further, please email us at customer@support.harveynormanie
Kind Regards,
Kevin
Click & collect and photo service
Finished work early and went to store. Used click & collect expecting to collect in store but on arrival was redirected to warehouse which closes at 5pm which I had just missed - why can’t click & collect items be brought to the store? Also, why can’t the warehouse have the same opening hours as the store?
Also , while going to the store at 5pm I had planned to print some images at the photo centre which displays signs to say last print is 17:40hrs on this day but when I got to the photo print at 17:00hrs, ai was told they were now closed for the day and not open as per their signage.
I just felt the whole experience was a demonstration of poor customer service.
27 July 2026
Reply from Harvey Norman Ireland - Waterford
Hi Mary,
We sincerely apologize for the frustrating experience you had with our click & collect service and photo center. We understand your disappointment regarding the warehouse closing hours and the inaccurate information about the photo center's operating times. We are reviewing these issues to prevent similar occurrences in the future. If we can assist you further with this or anything else, please email our customer support team at customer@support.harveynorman.ie
Kind Regards,
Kevin
Paul and Jamie cooker delivery
Paul and Jamie were brilliant. Great job, quick and very friendly. Many thanks!
28 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Ian,
We are so happy to hear that our team members were brilliant, quick, and very friendly. We appreciate your kind words and feedback!
Kind Regards,
Kevin
I recieved a phone call from the…
I recieved a phone call from the delivery driver early morning he gave me an estimated time of delivery
True to his word my product arrived on time
Both Damio and Anto unloaded my item they assessed the entrance to my property and began delivery
The item was bulky and very heavy but this didnt faze the two lads they were chatty and curtious at all times even acknowledging i must be dissapointed my county team lost to Mayo in this years All Ireland
I was very satisfied with the delivery carried out by both men 👌
27 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Doreen,
We are so pleased to hear about your positive delivery experience. It's wonderful to know our team was punctual, courteous, and efficient, even with a bulky item. We appreciate your kind words and are glad you were very satisfied!
Kind Regards,
Kevin
Quick and efficient service.
13 July 2026
Reply from Harvey Norman Ireland - Waterford
Hi Gordon,
We appreciate you taking the time to leave this review. We are delighted you are pleased with our quick and efficient service. Thank you for your feedback!
Kind Regards,
Victoria
Mimi was very attentive
Mimi was very attentive, friendly and helpful, they approached me, helped me look for what I needed and found out additional information for me once we did find the product. I can't praise them enough, thanks so much Mimi!
25 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Mark,
We're so pleased to hear about your wonderful experience and that our team member was so attentive, friendly, and helpful. It's fantastic that they assisted you in finding what you needed and provided additional information.
Kind Regards,
Victoria
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