I got fantastic customer service from Bhishmd this evening and I was able to communicate easily with this gentleman. He was very helpful and easy to understand. So I don’t usually give my opinio... See more
Company replied
Location
Switch locationUnits G, H, I, J, K, Newhall Retail Park, Naas, W91 HFW5 Kildare, Kildare, IE
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
In the past we've had issues with the delivery team BUT on this occasion we had bought a Sage Barista Touch almost 6 months ago. My wife went to make a coffee and got a shock from the machine. As per... See more
Company replied
The delivery was two hours late. We could not contact the driver and had to make a number of calls to customer service to find out if the applicance was going to be delivered or not that day. It would... See more
Company replied
Ben was at hand to assist me with the kiosk navigating as i would not be the best at computers. He was very helpful in ensuring my order met my needs for photo sizes and quality. The waiting time for... See more
Company replied
Company details
- #18 of 24 best companies in Furniture Store
- #8 of 10 best companies in Bedroom Furniture Store
- #8 of 10 best companies in Cell Phone Store
- #6 of 7 best companies in Computer and Accessories Store
- #9 of 10 best companies in Home Goods Store
- #3 of 4 best companies in Washer and Dryer Store
About Harvey Norman Ireland - Naas
Written by the company
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Written by the company
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Contact info
Units G, H, I, J, K, Newhall Retail Park, Naas, W91 HFW5, Kildare, Kildare, Ireland
- 045 907700
4.5
Excellent
766 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer care and quickly sorted
24 March 2026
Reply from Harvey Norman Ireland - Naas
Hi Mary,
We appreciate your feedback and are happy to hear that your issue was quickly sorted with great care!
Kind Regards,
James
Very good service
Very good service. The staffs were gentil and polite. They arrived just on time and treated my stuffs with care.
28 March 2026
Unprompted review
Reply from Harvey Norman Ireland - Naas
Hi Bruna,
We appreciate you sharing your feedback. We're so happy to hear that you received very good service, and our staff were polite and gentle, arriving on time!
Kind Regards,
James
Reply from Harvey Norman Ireland - Naas
Hi Denis,
We're happy to hear that our team was friendly and helpful and arrived on time! Thank you for your positive feedback; we appreciate it.
Kind Regards,
James
Brilliant service
Brilliant service, click and collect was really fast in & out in a few minutes. I use harveynorman.ie for all my electrical appliances, if theres a problem with anything they'll help you out fantastic service
27 March 2026
Reply from Harvey Norman Ireland - Naas
Hi Nigel,
We're happy to hear that our click and collect service was fast and efficient for you. We appreciate you choosing us for your electrical appliances and that you find our service helpful. Thank you for your positive feedback!
Kind Regards,
James
Click and collect in Naas
Click snd collect in Naas, despite getting an email to say it was ready for collection, I had to wait half an hour.
25 March 2026
Reply from Harvey Norman Ireland - Naas
Hi Sandra,
We regret the delay you experienced with your click and collect order in Naas. We appreciate your feedback and we'll investigate how to improve our service.
Kind Regards,
Kevin
I bought watch online with shop…
I bought watch online with shop collection but I didnt receive an email confirmation
22 March 2026
Reply from Harvey Norman Ireland - Naas
Hi there,
We are sorry you did not receive an email confirmation for your watch purchase. We will investigate this missing notification right away.
Kind Regards,
Kevin
Really pleasant and very efficient.
Really pleasant and very efficient.
23 March 2026
Unprompted review
Reply from Harvey Norman Ireland - Naas
Hi Vanessa,
We appreciate you sharing your experience with us. We are so happy to learn that you found our services pleasant and efficient!
Kind Regards,
Kevin
Lads who delivered could not do enough…
Lads who delivered could not do enough for us ..Excellent workers
19 March 2026
Unprompted review
Reply from Harvey Norman Ireland - Naas
Hi Oliver,
We're happy to hear that the delivery team went above and beyond. Thank you for acknowledging their excellent work; we appreciate your feedback!
Kind Regards,
Kevin
Fast dispatch
The product i ordered was packed and dispatched very quickly, the next day and i do appreciate that.
13 March 2026
Reply from Harvey Norman Ireland - Naas
Hi Desmond,
We appreciate you sharing your feedback and we're happy to hear that the product was packed and dispatched to you very quickly the next day!
Kind Regards,
Kevin
Lovely staff ❤
Lovely staff, super helpful and kind, my daughter loves the balloons ❤ Lots of quality items. Top notch!
2 March 2026
Reply from Harvey Norman Ireland - Naas
Hi Pedro,
We're happy to hear that our staff was helpful and kind! It's great your daughter loves the balloons and that you found quality items. Thanks for your top-notch feedback!
Kind Regards,
Kevin
Ben and Ivor were very friendly and…
Ben and Ivor were very friendly and helpful.
16 March 2026
Unprompted review
Reply from Harvey Norman Ireland - Naas
Hi Sinead,
We appreciate you sharing your experience with us. We're so glad to hear about the friendly and helpful service you received.
Kind Regards,
James
The customer service has been excellent…
The customer service has been excellent from the moment I booked the delivery. Neil, Stephen, and Dave—who returned to complete the washing machine installation—were fantastic. They coordinated everything smoothly and genuinely helped me throughout the process. Prices may vary between shops, but experiences like this truly make the difference when deciding where to shop again.
16 March 2026
Reply from Harvey Norman Ireland - Naas
Hi Carolina,
We appreciate you sharing your experience. We're happy to hear that you received excellent customer service and that the team were able to help you throughout the entire process.
Kind Regards,
James
The furniture was the perfect size for…
The furniture was the perfect size for what I wanted
6 March 2026
Reply from Harvey Norman Ireland - Naas
Hi David,
We're happy to hear that our furniture met your needs perfectly. Thank you for sharing your positive experience with us!
Kind Regards,
Kevin
Reply from Harvey Norman Ireland - Naas
Hi Suciu,
We appreciate you taking the time to leave this review. We're delighted you were happy with the service you received.
Kind Regards,
James
Realiable and efficient
Realiable and efficient, on time and in the time frane promised for delivery, thank you.
Always a pleasure dealing with the staff in naas store, worth the drive.
3 March 2026
Unprompted review
Reply from Harvey Norman Ireland - Naas
Hi Angel,
We appreciate you taking the time to share your feedback. We're happy to hear that you find our delivery service reliable and efficient and that you enjoy dealing with our staff.
Kind Regards,
James
Thomas is the best!
We have recently had a dishwasher delivered and installed, as well as an American fridge freezer delivered. Lucky for us, Thomas was assigned on both occasions which meant we (and our dog) were met with the friendliest interaction and best service. Our home and new products were treated with the greatest of care. Thomas gave us all the relevant info needed in relation to our appliances and support and we are super happy. Delivery was also really fast. Thank you Thomas and Team!
11 March 2026
Unprompted review
Reply from Harvey Norman Ireland - Naas
Hi Melissa,
We're happy to hear that you had a positive delivery and installation experience with your new appliances. We appreciate your kind words regarding the team's friendly interaction, care, and helpfulness. Thank you for your feedback!
Kind Regards,
James
Had to wait a very long time to get…
Had to wait a very long time to get west I ordered online
4 March 2026
Reply from Harvey Norman Ireland - Naas
Hi David,
We regret that your online order took longer than expected. We'll review our processes to improve our service. Thanks for your feedback.
Many thanks,
Katie.
Excellent service
Excellent communication, arrived earlier than expected, put the new dryer in the kitchen where we wanted it, played with the dog, and took the old dryer away. checked all the paperwork to make sure all was good. Very polite and courteous
7 March 2026
Unprompted review
Reply from Harvey Norman Ireland - Naas
Hi Graham,
We're happy to hear that you received excellent communication and an early delivery! It's great to know the new dryer was placed where you wanted it and the old one was taken away. Thank you for your positive feedback regarding our team's polite and courteous service.
Many thanks,
Katie.
Were good and on time
3 March 2026
Unprompted review
Reply from Harvey Norman Ireland - Naas
Hi there,
We appreciate you taking the time to share your positive experience; we are so happy to hear that our service was punctual and satisfactory.
Kind Regards,
James
Waiting 3 Months on my Oven
I ordered and paid for an oven in December and received notification that due to issues in the warehouse, there would be a 14 day delay. The reason I ordered an oven was because the previous one no longer worked. So, I waited through 14 days and after not getting any further updates, I contacted them to ask for an update. I received a reply that the item was still out of stock, this was the first time I’d been notified that the item was out of stock and they would contact me when it was back in stock. Had I been informed it was out of stock when I ordered, I would have ordered a different one or gone to another retailer. Last week I received notice that my oven would be delivered this week. The delivery went smoothly, but I’m still not happy waiting almost 3 months on my oven with no contact that wasn’t initiated by me, bar the initial message of a 14 day delay.
22 December 2025
Unprompted review
Reply from Harvey Norman Ireland - Naas
Hi there,
We regret to hear about the issues you experienced with your oven order. We apologise for the delay and lack of communication regarding the stock availability. We'll review our processes with the relevant teams to prevent similar situations. Thank you for bringing this to our attention.
Kind Regards,
James
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.