Harvey Norman United Kingdom Reviews 

2,294
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,032 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, often going above and beyond to assist with purchases and provide excellent advice. Many people highlight the outstanding service, noting the ease of their shopping experience and the quality of the products. The delivery service is frequently commended for being efficient, timely, and well-communicated, with personnel often assembling items and removing packaging. However, some customers also noted issues. A few people reported receiving faulty products, such as towels that frayed quickly or items with mechanical failures shortly after purchase. Additionally, some reviewers were not happy with the customer service regarding these problems, citing a lack of ownership, poor communication, and significant delays in resolving issues or providing updates.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Product

Customers had positive experiences with product, often praising the quality and value of items like fans,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism,... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising aspects like great... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff at Harvey Norman were most helpful through sale of bed base and headboard then kept us updated on delivery by G4 . Two strong young men arrived and assembled bed perfectly and offered to put our... See more

Company replied

Rated 5 out of 5 stars

Would like to commend staff at phone department at Harvey Norman, Holywood Exchange. Showed genuine interest in helping customers. Had issue with new phone and was sorted in minutes by manager with no... See more

Company replied

Rated 5 out of 5 stars

Paige at Merry Hill went above and beyond to help us with the purchase of a freezer. We were travelling some distance to view one on the shop floor and, having reserved it for us, she even organised... See more

Company replied

Rated 5 out of 5 stars

Sales assistant Natasha was excellent. She guided us through various recliner options, and pointed out offers and clearance items which were particularly good value. When we made our choice, she offer... See more

Company replied


Company details

  1. Department Store
  2. Bedding Store
  3. Computer and Accessories Store
  4. Electronics Store
  5. Furniture Store
  6. Sofa Store

Written by the company

With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,294)

952 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price and service

The person who served us Gary was really helpful and even gave us price match which was really good thank you

12 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Jay,

We're so glad to hear our team provided such helpful service and a great price match. Thank you for your kind words!

Kind Regards,
Kevin

Rated 5 out of 5 stars

From the lady salesperson who was so…

From the lady salesperson who was so helpful in pointing out the advantages of the recliner chairs on the floor, I really enjoyed the shopping experience and she helped me make my decision on which ones to choose. She gave me space to make my choices also. Really appreciated this. Delivery staff were friendly and helpful with how to use the remote controls and came within the two hours they said they would arrive with the chairs. Great service from Harvey Norman. I look forward to shopping with them again.

12 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Heather,

We appreciate you sharing your positive experience. It's wonderful to hear that our salesperson was helpful in guiding your recliner chair decision and that our delivery team provided excellent service. We look forward to your next visit.

Kind Regards,
Kevin

Rated 5 out of 5 stars

My two delivery men were so…

My two delivery men were so professional and very easy to talk to. Brought all the rubbish with them and left me to enjoy my lovely new leather suite. Very happy with my experience.
Teresa

12 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Teresa,

We are so pleased to hear you had such a positive experience with our delivery team and are enjoying your new leather suite! Thank you for sharing your kind words.

Kind Regards,
Kevin

Rated 5 out of 5 stars

The knowledge and customer service we…

The knowledge and customer service we received from Usman at your store in Sutton Coldfield.

6 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Stuart,

We're glad to hear about your positive experience! Thank you for sharing your kind words.

Many thanks,
Katie.

Rated 5 out of 5 stars

Great service

Very professional, the two guys that delivered it were very quick and respectful

10 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Daniel,

We're so glad you had a positive experience with our team. We appreciate your kind words!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Very helpful

Maya, Was very helpful Maya pointed us in the right direction on what to buy nothing was to much trouble.

8 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Mark,

We are so happy to hear our team provided such excellent assistance. Thank you for sharing your kind words!

Kind Regards,
Kevin

Rated 5 out of 5 stars

All the staff are very friendly and…

All the staff are very friendly and knowledgeable about all products. Especially Michelle and Maya. Have been in several times now to the Sutton Coldfield store and purchased after been given so much information, so much stock out on show for you to see and try

7 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Sally,

We're so glad to hear you had such a positive experience with our team and found our product selection helpful. We appreciate your kind words!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Hand blender

We were served by Jolita, who was extremely helpful, she was very polite and courteous

8 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi John,

We're so glad you had a positive experience. We appreciate your kind words about our team member!

Kind Regards,
Kevin

Rated 1 out of 5 stars

Not happy

Placed an order online the 1st June for a Smeg fridge, money left my account instantly and received my order confirmation email. Since then, nothing but silence…. I reached out to customer service to ask when my order will be arriving and did receive a prompt response back that they will get back to me with a date/time, then you guessed it radio silence again. I’ve requested a full refund. Don’t waste your time and use AO. I gave them a shot being Australian and it being an Aussie company but not worth the hassle.

9 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Dave,

We sincerely regret the frustration and inconvenience caused by the delay and lack of communication regarding your Smeg fridge order. We are actively investigating this to prevent similar experiences.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent Service

Excellent service and communication from Craig and team from start to finish on my order and got a fantastic deal so happy 😊

9 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Ann Marie ,

We are so happy to hear you had a fantastic experience with our team and received a great deal. Thank you for your kind words!

Kind Regards,
Kevin

Rated 5 out of 5 stars

On time

On time , keep me posted about delivery time. Polite men put everything together and took away all packing materials.

9 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Natalie,

We're happy our team was punctual, communicative, and thorough with assembly and waste removal. Thank you for your feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

On Time, Efficient and Professional

Very friendly professional staff who immediatley put me at ease as it was clear they had the knowledge to be able assist with my purchase and recommmend appliance to suit my needs. Delivery was on time and again i was very confident they would carry out instalation correctly and they seemed to be very knowldgeable. Delivery was on time and kept up to date throughout. Installers very pleasant and professional

9 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Paula,

We are so pleased to hear about your excellent experience with our professional staff and their knowledge. It's wonderful that our team could assist with your purchase and installation. We truly appreciate your positive feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent service

Conor was friendly and approachable. He was very helpful providing information about the different types of mattress which gave me the confidence to make an informed decision.

8 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Janine,

We're so glad to hear you had a positive experience and felt confident in your decision. We appreciate your kind words!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great customer service from Mihail

Great customer service from Mihail, great product knowledge and very pleasant thanks

7 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Rob,

We're so glad you had a positive experience. We appreciate your kind words and feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Super sales assistant Jolita

The sales assistant Jolita was very polite, friendly and extremely helpful in directing us round the store and showing us the appropriate items. She also found a bargain!

8 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Pat,

We're so happy you had such a positive experience! We appreciate your kind words regarding the helpful and friendly service you received.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Was looking for a new printer

Was looking for a new printer. Was served by Taz who was polite and helpful. I elected to pay for the company tech service, Jake, to carry out the initial setup of the printer where it was found to be faulty. Not a problem, just get another and carry out the initial setup and then do an exchange at the cashout. While finding a faulty unit was annoying both members of staff could not have been more helpful

8 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Paul,

We're truly happy to hear that our team provided such helpful and polite service, even when faced with an unexpected issue. We appreciate you sharing your positive experience with us.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great service from Sarah on the bedding department

Great service from Sarah on the bedding department. Great product knowledge to be able to advise on exact mattress & base required that would fit my needs

7 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Louise,

We're so happy to hear about your excellent experience and Sarah's helpful product knowledge. We appreciate your positive feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great service from Louise

Louise helped us to select a new kettle and toaster, and price matched both items to offers we found online. Very pleasant and friendly service.

7 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi there,

We're happy to hear you had such a positive experience! We appreciate your kind words regarding our friendly service.

Kind Regards,
Kevin

Rated 5 out of 5 stars

This was my second visit to the store &…

This was my second visit to the store & once again found everyone there to be friendly & very helpful to me & my autistic daughter in choosing & ordering a microwave really appreciated all of their assistance

7 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Mr Moore,

We are so pleased to hear about your positive experience and that our team was friendly and helpful during your visit. We truly appreciate your kind words and continued support.

Kind Regards,
Kevin

Rated 4 out of 5 stars

Gray

The sales assistant, Gray that helped me was great, very informative and helpful. She was bubbly and not over bearing and went above and beyond beyond to try and find the item in the stock room, unfortunately the information on screen was incorrect.

6 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Jo,

We're so glad to hear our team member provided excellent service, even with the stock discrepancy. We appreciate your kind words and feedback!

Kind Regards,
Kevin

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look